State Farm® Reviews

by Cwr1091

We need you to add to StateFarm , the choice for the customer to type in the correct payment amount that is due for when State Farm has the WRONG PAYMENT in the spot where it shows what you pay per month, because you can’t make a payment for the month when that amount due that is showing in StateFarm , is actually the wrong amount due, then StateFarm makes you late on paying your insurance because there’s no option for the customer to type in the correct monthly payment that you need to pay!
That’s about the only thing I don’t like about my State Farm app, they’ve done this to me these last 5 months and we’ve only been with them for 6 months, I keep having to call State Farm and give the bank card info over the phone so I can make our payment each month, it’s been such a very bad experience and it’s no peace of mind when you cannot open StateFarm and type in the correct amount that is due when each month for 5 months they’ve always had a higher amount due per month for our insurance! Why would we wanna pay a higher amount? I’m about ready to delete StateFarm if it’s not fixed soon!
Thank you for your time!

by CLH2234

Really, State Farm?

My vehicle’s re-sale value will be affected thanks to you and your allegedly industry practice. ‘We get a lot of unhappy clients because of this, but that’s how it works.’ When I ask to escalate my call, ‘Talking to a manager won’t make a difference.’ Said two of your own people while talking to them and trying to get a reasonable explanation. Poor customer service. STRIKE ONE! (And please use the recorded conversation for your training purposes.)

My extended warranty will not cover future issues of parts because of your unwillingess to pay for OEM parts. Therefore, all the effort of me keeping the originality and value of my car gone down the drain, even though it is your client’s fault and not mine. Not to say that you rather spend more time and money fixing a junker part such as a bumper, hood and headlights, rather than use new parts. Poor Return of Investment. STRIKE TWO!

You say these parts, even though they are recycled, will have a 1 year warranty. Well, that is great news! But, what if it stops working/operating after two years? You won’t cover the cost of fixing it. And guess what?Neither my extended warranty because you were so cheap to use a recycled part. STRIKE THREE!

State Farm, you really know how to NOT win a potential customer for your portfolio. You say I need to pay the difference in cost for me to have new parts in my vehicle. Way to go! YOU ARE OUT!

by Jules3117

Filing a claim on StateFarm has been a terrible experience. I originally called and asked for an adjuster to come look at my car, the rude State Farm rep refused to send an adjuster, stating they don’t have any adjusters, was speaking to me in a condescending fashion like I am stupid. I fill everything out and take 15 pictures of my car and the damage. It’s been over a week and now they want me to download another app, retake the same 15 pictures and submit it under a different app. I’m not an adjuster, they aren’t paying me to be an adjuster. I call the 800 number again, this time getting a much nicer rep who said she could see all my stuff and tells me that my pictures and claim were sent to the “express team” and somehow, somewhere, someone dropped the ball and didn’t submit my claim and pictures to the “estimate team” I am very disappointed because State Farm wasn’t the cheapest for my bundle of 2 vehicles, renters and life insurance but was supposed to be one of the better options in customer service. Turns out I’m paying extra to be my own insurance adjuster.

by Beaglebeany

Like others have mentioned, StateFarm has definitely gotten more sensitive recently. I've noticed that it dings me for cornering when making a turn after being fully stopped at a red light. It seems that it thinks going from 0 to 23 mph as you're turning is considered cornering when in reality it isn't. It doesn't take much to get to that speed when you step on the gas just to get going and I don't try to speed off either. You'd have to turn super slow to not get dinged by StateFarm and this is all from actually being fully stopped at a red light and waiting for it to turn green. It makes no sense plus it definitely was not like this in the past. I actually pay attention and try to get good scores on Drive Safe and Save but this really needs to be looked at and addressed.

Also as others have mentioned, just one slightly harder tap of the brakes can ding you too. This was from me realizing a little last minute that I'm not gonna be able to make the camera light before it turns red.

by Xyzdtk

StateFarm has several very aggravating flaws.
1) unsafe acceleration - it seems that StateFarm interprets transmission downshifting to be excessive or unsafe driving. Automobile manufacturers have gone to transmissions with more gears than in the past. By having closer gear ratios they have been able to increase mpg despite the smaller 4 & 6 cylinder engines. It is exasperating to be dinged for acceleration when, in reality, the actual is acceleration is pathetic! If you are driving a high powered vehicle where extreme acceleration or squealing the tires was possible this might make sense. In many of today’s vehicle rapid acceleration is not even possible!
2) unsafe braking - StateFarm is structured based on the assumption that applying brakes even slightly more than normal is caused by following other vehicles too close. Once again it is very disturbing to stop for a yellow traffic light rather than drive through the light as most drivers do then be dinged for excess braking!
3) unsafe cornering - StateFarm also deems fairly normal cornering to be unsafe and dings you for that!
State Farm needs to update StateFarm to address these issues or risk people dropping StateFarm because of its flawed programming logic. Are these devices calibrated this ensuring consistency?

by Kklepac

StateFarm has some fundamental flaws. For starters, if you have someone else in the car with you and they are using your phone to either navigate or select music or just google something which is common for me with my gf in the car, it will assume you are using your phone while driving and negatively impact your score. It’s also is not very accurate. For example, I’ve been paying more attention to my speed and using my cruise control more often because StateFarm keeps saying that I’m speeding. On my drive home from work today I was stuck behind a car that was going 5 miles below the speed limit. Yet during this same segment StateFarm says I was briefly speeding. Then on the longest segment of that same drive I had my cruise control set to the speed limit until I turned off Into my neighborhood. StateFarm says I was speeding during a few short stretches of that drive. How?? There have been other times as well where it says I did something I didn’t do.
It definitely makes you pay more attention to your driving but it makes more mistakes than I do. The biggest is assuming I’m using my phone when my passenger is.

by Jaimiecakes

StateFarm is such a pain to me honestly. There have been several times where I enter the correct login info and it tells me it’s wrong so many times that I’m locked out of my account, then I call and go through the whole process of resetting a password, only to be locked out (for “security purposes”) for days still anyway. And half the time I actually DO get into my account, I’m unable to pay my insurance bill because they say my card is declined over and over, until I finally give up and call, and then use that same exact card to successfully pay my bill over the phone. So really there is basically no point to even having StateFarm, except the one time ever that I used roadside assistance. Which I guess it worked well for that, but it would be NICE to have a convenient way to pay my dang bill which is why I installed StateFarm in the first place

by Chriskrischris

I downloaded to pay my bill, which I did with no trouble. The sign in page gives you a choice to sign in using a fingerprint - I accepted, made the payment and exited the application. When my phone slept, I tried to wake it up. I would not respond to any of my prints on my phone after signing in with State Farm. I’m not sure if it’s related or not, but after extensive troubleshooting with Apple, the issue remained unresolved until it occurred to me that my phone’s software was not updated (which was probably the root of the issue somehow - don’t ask me why Apple didn’t ask about my software version...?). A whole day passed after I updated, and Touch ID still wouldn’t work, until randomly it finally let me use it again. If you like to use Touch ID to sign into apps, just make sure you have the most recent version of iOS, and don’t mind risking part of your phones functionality (unless this bug has been fixed/solved)

by MerrilM

StateFarm makes you verify your information and your security settings every time you log in. This is very frustrating. The interesting thing is, if you try to turn off two-factor autentication, it doesn't change anything - so why make customers click through this extra step every time they use StateFarm ? The website does the same thing, and so does the support personnel when you call in every time you talk to a new person - even on the same call! This is very annoying! Enough that every time I am asked for this information it makes me dislike doing business with State Farm. As a suggestion, they could create a solution that only prompts customers if it has been over 30 days, from any one of these channels and then does not prompt again. I'm sure there are other solutions that would be less annoying than what they have now. I have complained about it and made suggestions for improving it directly to their support personnel, but it hasn't worked. I hope someone reads this and takes it seriously.

by Rgfear

I’ve been with State Farm for many many years. Their customer service and agents have always been top-notch. I like StateFarm because it’s an easy way to make my payment each month. I prefer not to be on auto pay because I am on a fixed income. But having everything else coming electronically saves me a lot of junk mail. Lol

The one thing I would love to see is either more detailed information added to StateFarm from the website. Or a link from StateFarm back into the website when there is specific questions. For example, I recently made changes to my policies. StateFarm shows the billing amount due, and each bill that pro rates, but it does not give a great explanation as to why the amounts are what they are. To get this information I need to login to the actual website. It would be nice if this info were linked. Just some thing for IT to consider…

by AlbinoGrackle

When the “new and improved” version 6 redesign came out earlier this year, it initially looked visually impressive, but really missed the mark on usefulness and functionality. For someone with multiple financial and insurance products, it was a pain to use due to all the clicking and swiping required to get to any information. I actually stopped using StateFarm in favor of the website.

This new version 7 has me completely impressed. It feels like a second stab at the redesign, and this time I think the developers nailed it. I am actually able to see an overview of all of my banking and insurance products on the “Overview” screen. I also can easily get to and see the details of any one account. I’m also impressed with how fast StateFarm returns information every play. It’s very responsive.

There is some functionality you will still need to use the website for, like transferring money to external accounts, or seeing mortgage details, but I think every common activity I would need to perform can be done in StateFarm now. It also still does not support landscape mode in this version.

Thanks to the developers for listening to customer feedback! I like StateFarm again!

by G.G.Lórien

Third update: So State Farm updates their app and now it tells me I don’t have any linked bank accounts from which to pay? State Farm’s process for being able to pay from a non-State Farm bank account sucked to begin with (why go through the process of linking a bank account, which you have to do from the website, when others require only entering the account info you’re paying from in their app?), but I was willing to give State Farm Banking the benefit of the doubt, not anymore. StateFarm and the non-intuitive website frustrate me enough I will most likely never finance anything with them again. Back down to 1 star and app deletion.

Second update: was finally able to make a payment to my vehicle loan using StateFarm , upgrading to 5 stars.

Update: I can now see the loans I have through State Farm Bank but can’t use StateFarm to pay them. Until I can actually view AND pay on all my bills (insurance and loans) through StateFarm it will only rate one star; what’s the point of having StateFarm if you have to go to the website to pay on the loan?

Deleting StateFarm since I have to use the website to access State Farm Bank, which StateFarm should support.

by Draconovich

Great App and great service, but whenever I need to make payments I have to keep updating the darn thing... and with limited data plans, that makes payment impossible until a person gets to a hot spot, not to mention leeching precious data for an unnecessary download. At that point, a person may as well use their computer, making a mobile app pointless. And that’s nothing to say about having an accident but can’t use StateFarm because it needs another update because it seems every other week has a new update. And then there’s the awkward wait to show insurance info for a brake tag because, again, updates. Would it be possible to have the updates come on a scheduled biannual date? Quarterly at the very most.

by Pick A Nick Name For Me

I’ve been with State Farm for nearly 20 years. First my car, and then my home. I’ve added to my coverage over the years and “added” my family as well. My Parents, my Sister, and two cousins and their families all have State Farm now. I had insurance with another big company for 8 years and it was good. But I didn’t get the support I get from State Farm and my 2 agents (my 1st retired.) I had a bad accident 18 years ago, and It wasn’t clear at first that it wasn’t my fault, the company was supportive and paid for my car and a lawyer and never treated me like a liability. And they didn’t find a reason to get rid of me either. That meant a lot to me during such a stressful time. I trust them to be there if I need them like that again. (Knock on Wood.)

by Awesome Anhnie

StateFarm takes a little time to get used to because of all the different products and services State Farm has. It looks great, very fresh and new! But for an average user that wants to get information fast, I can see why they would be frustrated not seeing a summary page of all their accounts in a list view to click on it versus having to swipe to get to it. I think the key is simplifying the steps to access account information. It will make it a completely better user experience! Also, how can we get more details of our insurance policies on StateFarm so we don't need to log in on a computer to see it? As someone with all their insurance and financial services through State Farm, I hope the development team can figure all these out soon!

by Amberlashae09

I am highly satisfied and would highly recommend them for any one especially my agent David, they are great friendly people! They are always there when i need to speak to some one! Even gave out his personal number for me to reach any time day or night, if he cant help at that time as soon as he gets in the office he is sure to call back immediately and get the issue resolved! They where cheaper than my old company which i had been with for 12 years that kept raising there rates every year, even with a life insurance policy its still cheaper, and they have guaranteed not to raise my rates for just no reason! 10 out of 10 i give them 100! I love these guys thanks David from state farm for always being like a good neighbor and there when i need you!!!!

by Missing Shop Safe

I cannot log in with the IPad. I have an IPad Air and everything has worked until now. I can log in with the IPhone but I use both devices. I was on hold forever trying to get to tech support. Right now- Imam not a happy camper.
You are the 1st company that responded to my 1 star review but it took a long time. I just resolved my issues and it was due to your app not playing nice with my VPN. It worked fine before the update and that is why I did not even consider that in troubleshooting the problem. I use Nord VPN and always select a US server. The State Farm Credit Union , credit card companies, and the bank all play nice with the VPN. I would think that everyone would encourage everyone to use a good VPN. Anyhow-I am now a happy camper as your app is very important if ever needed in an emergency- so you will get a 5 star review for now.
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by TammieK96789

My husband has had this agent since he was in his teens. This was the agent his parents always used for their insurance needs. Susan’s father always provided great service and when Susan took over from her dad the excellent service has continued. To continue doing business with this agency for over 40 years is a testament to the quality of their products, both auto and homeowners insurance. When I had a vehicle breakdown in March 2020 during the beginning days of the COVID pandemic Susan’s team had a towing service to me in less than 30 minutes. It was a very stressful period, I had a large amount of Costco products in my car to prepare for the pandemic, luckily we scheduled a family member to come get out groceries while waiting for a tow. What started out as a stress filled period worked out so conveniently that I was able to clear my mind and decompress. Thanks again for the awesome services!

by BB8800

I’ve used Pocket Agent and now the State Farm app for a while now and they work fine for me. A couple of features I would like to see is 1) the ability to view the images of the checks I’ve written on my bank accounts. Just having the check number isn’t enough to help me remember what it was for. I have another local bank app on my phone and they have the ability to view check images. Seems like that would be helpful to have for most people. 2) having more info about my insurance products on the open screen of each policy. For life insurance, it only displays three pieces of info and doesn’t even include premium amount, unless a payment is coming due. I want to see my premium amount for all insurance products just by going to the initial screen instead of having to press two buttons to go into the details (for auto, cant even see anymore for life). I want to see it all.

by Nossy Nova

Since changing several years ago to State Farm Insurance, I have been so grateful and have never regretted making the change from an insurance company I was with for almost 20 years. House, cars, and life insurances have saved me so much money and given us as good, and in some cases better coverage!
Now you have created a way on line to make paying insurance even easier. My Bill, always due the middle of the month, and I hated when I had the money earlier that I had to go in, stop the automatic payment, pay that payment, then restart the automatic payment up for the next month! You have now given those of us with automatic paying, with just a click of the button, to pay early! My life is hectic enough with out spending awhile paying bills! I am so blessed to not only have you as my Insurance Company but having an Agent and an office that helps us so much in keeping a routine!!!!
Thank You State Farm!!!!

by Cjwiv

Whoever designed StateFarm should really, and truly, be ashamed of themselves. If you need inspiration, Loki at any other Insurance company’s app.
I just switched to State Farm from GEICO for reasons I shall not get into, but one thing I IMMEDIATELY miss is GEICO’s app. It made spending time on there enjoyable. It made me want to use StateFarm instead of calling.
This State Farm app is the saddest app I have ever seen for a large company. It’s as if it the budget was set at a $100, “so do what you can”, then was designed in a couple hours using a template offered by a free service. The persons in charge of this design had no style, and no vision for any type of graphics or colors.
And why am I unable to view the details of my policies? What can I not access an image of our auto insurance cards? In case of an accident, having StateFarm on your phone, and being able to show your insurance card, and even your policy, is VERY handy. StateFarm shows nothing.

by Kplan23

I went to use StateFarm a few days ago to pay my bill. I got an error message while opening. I closed it out and started again. This time I got to the Submit button. I hit Submit and I get a Network Error problem.
I had thought StateFarm had gotten better over time. Now it’s back to square one. I have to use my iPhone as a phone and call to pay my bill. It’s back to the useless garbage of years past. No different then the website from years ago.

My last two bills I was able to pay even though my password was supposed to have expired automatically after two years. St. Farm never mentions that so you think you’v lost your mind while it’s St. Farms fault for never making clear their password rules. Trying to get a new password is more work and effort that planning the D Day invasion. I spent 3 hours on the phone trying to get a new password. Insane!
My last two payments gave an error warning. “Thank you got your payment. Your payment was successfully submitted however we are unable to send a confirmation email. Please make a note of the information below for your records.”
Seriously, St. Farm doesn’t have the ability to send an email.
I just received a Happy Birthday Card. The intent wasn’t to wish me a Happy Birthday, but to sell me life insurance.

by Goedelstheorem

They seem to be slowly getting it right. On the past offensive and not customer centric. A couple of months ago, I got a notice that a discount was being canceled because I hadn’t update my mileage. It turned out I’d gotten *one* email two weeks earlier while I was out of the country — no notification in StateFarm of any dealing. Just nuts. Another nutty feature: if a payment is late (but policy not cancelled) they remove it from StateFarm . Hello?? Also, user authentication not aligned with State Farm website. Given the plague of passwords, just what we need.

But I see today that they’ve added text alerts recently. Hopefully the implementation was guided by someone new in the organization who understands the point of these apps is to make life simpler for State Farm customers, not more difficult or annoying.

by LL_Loving Tech

I’ve been a State Farm customer since I began driving. I started using their bank in 2001 when BofA wanted to charge me $$ to change my address after a move. I love the lack of fees and the reimbursement for ATM charges when I use other ATMs. I had a Vegas trip that got a little out of hand and received $80 Reimbursement for all of my withdrawals that I made to the tune of $10 each. I use StateFarm nearly daily and never have a problem signing in with my finger print. I know the security questions can be a bit of a pain but I Value the fact that they want to make sure I’m the one accessing my info. I never need them unless I forget my password and my fingerprint fails which rarely happens! All in all...great app!

by T*Z

I joined State Farm to insure my car well over 20 years ago, after my old car insurance company which was Mercury treated me poorly. I’ve never felt anything other than the security, comfort, reliability, professionalism, friendliness, courteousness from this app, especially with my long time insurance agent for over 20 years Miss Hilbert in Orange County CA. I can’t appreciate her enough for the workmanship she puts into. I always feel safe driving at anywhere because if something happens, I know for certain Miss Hilbert and the this app will be there for me, just as they have been. I have no consideration switching my insurance company to any other companies. My highest recommendation.

by AguaJefe

Just downloaded, hoping I could at least replace the paper cards I have to keep in my car. Found out it is so much more versatile and useful than I could ever imagine! Just by creating an account, I got the info on all my policies and my agent (I thought I was going to have to enter all that stuff). The insurance cards download into wallet, so they are always at the ready. I can pay my premiums through ApplePay, get easy access to claims (which I hope I will never need), and when I travel, I can always look up local “offers”, to find a place to eat, for example. Who knows what else I can use it for, but I am sure it will be useful when I need it.

by LilBill56

StateFarm is fantastic and literally gives you everything at your fingertips. You can see your insurance, banking info, retirement info and you can pull your insurance cards up with ease if you’re in a pinch. Love State Farm and I can’t wait to see what updates they make to make StateFarm even greater.

Edit: while I like the new update I preferred the old software. I felt it didn’t need fixing. I do like the graphs for my credit card usage but feel the old software was much easier to navigate. I also feel the ID cards looked much better with the old software as well.