Contact 24GO Support

by Cake4breakfast

The reservation requirement to sign up for classes is a an awful idea. Before, the app would let you sign up a week in advance and add it to your Google calendar. Now, you can only sign up two days in advance, which is annoying because you can’t really plan your workout time with the app anymore. I book out my events weeks in advance with my Google calendar. This app was amazing before the reservations requirement because it allowed users to schedule in the workouts into our Google calendar at least one week ahead. So an update request is to allow users to schedule classes up to 1-2 weeks ahead so that we can easily sync the class with our calendars. That way, we can have our hectic lives on autopilot. This new reservation requirement on the app makes us dependent on the app everyday to keep booking classes for the next day and day after only! So annoying!! So unhappy 😣😣😣

by Raveltherapy

I pay five times the price to go to 24 hour fitness than the other gigantic and even bigger gym right across the street because I want better service. But NOPE! This app constantly kicks me out requiring me to sign back in and it will not update in my passwords on my phone forcing me to manually enter my credentials EVERY TIME! EVERY TIME! EVERY TIME!!!! I want to use this stupid thing! In addition to that 24 hour fitness despite their unbelievably high rate compared to other gyms refuses to give you a card that can go on your keychain. So every time I go to the gym I have to go through the stupid process of re-entering all my credentials in this ridiculous horrible app. It’s bad enough 24 hour fitness has such high prices for a gym that does not live up to their name, ie being open 24 hours like the other gym across the street actually is, but they force you to g through this awful process which is so infuriating using this stupid stupid app!

by Jonatron

This tries to be good and it has a couple perks, but overall, I’d rather use multiple apps instead because they actually work well.

Pro:
They have demonstrations of machines and free weight exercises.

Con:
There are ads everywhere. I pay for my gym membership. I’ve had it since 2002. Why does it have that many ads when someone pays for their actual facility? It should be a courtesy app if they push clients to download it.

App doesn’t function well or even at all at times. The biggest and most annoying dysfunction is that the app has difficulty logging my workouts. I’ve entered my information several times because either the save button doesn’t even appear or it’ll stay greyed-out meaning I can’t log it even though all the information is there. Even if I want to save an incomplete log, that should be my choice. Either way, why is there that dysfunction? It makes me not want to use the app at all and just use other functional free apps.

Incapability/more dysfunction. There are times when the app can’t even locate sites, events, etc. I was in the building of one to test a point-blank shot... and it didn’t even recognize it.

Overall, I see that 24hr is trying to create this great space for their members while attempting to increase sells and brand awareness, but this app is more frustrating to use.
I suggest downloading free workout apps to have a proper and stress-free experience.