24GO by 24 Hour Fitness Reviews

by Cake4breakfast

The reservation requirement to sign up for classes is a an awful idea. Before, 24GO would let you sign up a week in advance and add it to your Google calendar. Now, you can only sign up two days in advance, which is annoying because you can’t really plan your workout time with 24GO anymore. I book out my events weeks in advance with my Google calendar. 24GO was amazing before the reservations requirement because it allowed users to schedule in the workouts into our Google calendar at least one week ahead. So an update request is to allow users to schedule classes up to 1-2 weeks ahead so that we can easily sync the class with our calendars. That way, we can have our hectic lives on autopilot. This new reservation requirement on 24GO makes us dependent on 24GO everyday to keep booking classes for the next day and day after only! So annoying!! So unhappy 😣😣😣

by AM0585

24GO is the worst. I’ve had nothing but problems—even before Covid. Now that reservations are required to work out, it’s even worse. I literally just tried to six times to make a res for tomorrow night and still haven’t successfully made one bc 24GO is so bad.

I do not enjoy this gym at all—the employees are rude and the equipment often is out of order or it functions but doesn’t work properly. And the older locations are kind of gross—they only pump money into new locations. I only stay because I really like one class. I’ve done research about what other gyms offer this same class and I will be leaving when my membership is up for renewal. I’ve tried to resolve this with 24 hour multiple times and they always blow me off or talk to me like I’m stupid. No wonder they filed for bankruptcy....

by Raveltherapy

I pay five times the price to go to 24 hour fitness than the other gigantic and even bigger gym right across the street because I want better service. But NOPE! 24GO constantly kicks me out requiring me to sign back in and it will not update in my passwords on my phone forcing me to manually enter my credentials EVERY TIME! EVERY TIME! EVERY TIME!!!! I want to use this stupid thing! In addition to that 24 hour fitness despite their unbelievably high rate compared to other gyms refuses to give you a card that can go on your keychain. So every time I go to the gym I have to go through the stupid process of re-entering all my credentials in this ridiculous horrible app. It’s bad enough 24 hour fitness has such high prices for a gym that does not live up to their name, ie being open 24 hours like the other gym across the street actually is, but they force you to g through this awful process which is so infuriating using this stupid stupid app!

by Jonatron

This tries to be good and it has a couple perks, but overall, I’d rather use multiple apps instead because they actually work well.

Pro:
They have demonstrations of machines and free weight exercises.

Con:
There are ads everywhere. I pay for my gym membership. I’ve had it since 2002. Why does it have that many ads when someone pays for their actual facility? It should be a courtesy app if they push clients to download it.

App doesn’t function well or even at all at times. The biggest and most annoying dysfunction is that 24GO has difficulty logging my workouts. I’ve entered my information several times because either the save button doesn’t even appear or it’ll stay greyed-out meaning I can’t log it even though all the information is there. Even if I want to save an incomplete log, that should be my choice. Either way, why is there that dysfunction? It makes me not want to use 24GO at all and just use other functional free apps.

Incapability/more dysfunction. There are times when 24GO can’t even locate sites, events, etc. I was in the building of one to test a point-blank shot... and it didn’t even recognize it.

Overall, I see that 24hr is trying to create this great space for their members while attempting to increase sells and brand awareness, but 24GO is more frustrating to use.
I suggest downloading free workout apps to have a proper and stress-free experience.

by Dino Dan Fritz

I've used 24GO for a couple months now and found a group of workouts that I really liked. They were sectioned off to different muscle groups (Back, Biceps and Abs/Chest, Triceps and Abs/ etc.) with about 4 different variations and 3 different lengths (23 min short, 45min medium, 60min long). I liked them cause they started with stretches that were good for the workouts and each piece was adaptable. If someone was using the equipment I needed I could press replace and it would switch to a different version of working out the intended muscle. Those have suddenly become unsearchable and I'm only left with what's in my "recently completed" so no more variations for me. I don't know why they would still have them exist on 24GO in that fashion but not be able to be found in any other way. I would love if those workouts came back.

by Josh8274992

Want to start this review by saying mobile check in and reserving work out times is probably the only thing 24 hour fitness has done right during this pandemic. Not a huge fan of only 1 hour slots, and think that should be upped to 75 or 90 min, but better then a free for all.

The reason 24GO is two stars is because of the following main two reasons:
1. Anytime you reserve a workout your only options are to add it to my google calendar or to close 24GO . Please stop making me go to my settings I do no want to give ur app access to my calendar, and I shouldn’t have to quite 24GO .

2. If you accidentally press “check in” button (very easy to do) it will check you in no matter what time your work out is, and will not let you reserve a new time for that day since u just checked in even if you don’t actually have a time scheduled for that day. This is a MAJOR flaw as it means if u accident click it you will not be able to pick ur workout time, so hope it doesn’t fill up 🙃

Also, again please up the 1 hour slots. While I understand it’s a pandemic and I support the idea of time slots paying money for a 24 hour gym that I can only access for 1 hour a day is absurd. Especially since if you want to get a good warm up in, a good hard lift in, some cardio, and a cool down good luck doing that in an hour. God forbid you have to wait for equipment or use the bathroom. Up your time slots please.

by Akcosownabc

Good intent, but 24GO needs a lot of work. In no particular order, here’s some of the issues I’ve noticed within the first 5 workouts using 24GO.
- The suggested workout of the day is not linked with the plan you’ve created. So while your plan may have programmed a lower body workout, your suggested workout on the homepage might suggest a second push day in a row.
- Your progress doesn’t save. If your app happens to close or crashes and resets itself in the middle of a workout, it’ll clear all the progress you’ve made.
- There exercises start way too easy and don’t allow you to add weight information or manually add exercises to increase the intensity.
- The plans don’t seem to have a real method to them. While you can customize which days you go to the gym, the higher the frequency per week the more likely the plans stack the same body parts back to back. The plan stacked lower body workout back to back with a heavy leg workout, which didn’t make sense considering I indicated a 5 workouts/week plan.

by Turcidev000

I was recently going through your bad reviews because I’m in a 8 week boot camp for ux/ui design and in those 8 weeks my rose is a product designer and I’m tasked out to build my very first case study I thought about using the bad reviews to create my case study on how to better the users issue with the calendar issues that a lot of users where complaining in the reviews I’ll do my best but I also feel like personally 24GO has alot of information that can overwhelm a user making it hard to stay in 24GO on a daily basis I do feel like the visual aspect of 24GO could be better it would definitely benefit the business by attracting more of its members by making it easier to the user to access its workouts without getting confused or finding its progress easier and enabling them to feel comfortable using the calandra .

by Longtime Trainee

In the workouts that are supposed to be customizable, there are too limited choices. For example, one part of the workout requires jumping which is not good for me so I wanted to replace that portion with something appropriate or skip it; however, there is no way to delete this portion if the workout and all options involve jumping. There is no place to enter movements one has to avoid. It doesn’t seem to give age-appropriate suggestions, either. The overall idea is great, but it falls short of being useful as is. I’ve worked with a trainer for years and could have used 24GO if it was not so restrictive. Because of these shortcomings, I will have to put together workouts manually and can’t benefit from 24GO as it is. It wouldn’t take much to make this a great app so it’s
disappointing.

by A.M. G

I enjoy the “At-home Shred” and “Torch” workouts.

Being a First-time mom 6 months (on Oct. 12th) postpartum, I can’t schedule my usual gym time. I try my best to get into the gym when I can;I love Strong by Zumba at my local gym and through 24GO I can log in my workout when I check-in and see the schedule throughout the whole week. The this app app helps by challenging me with intense workouts that I can do while my daughter is watching me sweat and jump.

I wish,however, there were postpartum specific workouts as I’ve read a couple of exercises (normal crunches, planks, and push-up) are too strenuous for new mothers during this phase of healing. When the part of the circuit shows crunches then I opt for reverse crunches or leg extensions. It takes some research on my part to insert the workout instead of what’s suggested.

I requested a Fit Appointment for my local gym to talk to someone about my postpartum gym routine, but haven’t received a response.

I pull up my this app app everyday to see the suggested workouts and hope to see new workouts pop up after logging in my daily workouts.

by Alyssa Vanessa

So 24GO is a huge step up from the old 24 app, I forget what it was now. I appreciate being able to choose the 24’s that I frequent and having access to the groupX schedule at my fingertips. However, I have to give it a 3 star review because of how unnecessarily touchy 24GO is. Trying to scroll through a days worth of classes is a nightmare because for whatever reason, my finger “swipes” instructor profiles even though it wasn’t my intent to do so! As you swipe down to scroll, it’s as if your finger gets “caught” on instructors and then all of a sudden you’re on their profile. I appreciate instructors and all they do butttt I could care less about their instructor profile ~ I’m more interested in seeing what is the best time I can get to a class!

by Sunnysideupsss

I think 24GO is great so far! My only complaint would be that there isn’t a page/tab to show your progress. I want to be able to log my weight/measurements and have it show on a graph. I hate to compare but the FitnessPal app lets you log your weight and you can see your fitness journey on a graph. There should also be an option to be able to choose which progress measurements you’d like to see on your graph. For an example, an option to be able to see my weight loss progress over the month, week or even year. Another option would be able to see your body measurements change over the course of a week, month or year. It’s way more satisfying and motivating to see your weight loss journey that way. Maybe the home screen (GO) can feature your progress. Maybe have the first thing you see be more motivating and encouraging. I would love to input my fitness data on your app and have it all in one place.
Something else that I thought could improve was your classes tab. Maybe I haven’t figured it out yet but I’d love to be able to just select my gym for the classes schedule instead of constantly resetting it. 24GO would be way more helpful if it was customizable to the user. Would love to see these changes! 💪🏻🔥

by Gabzkiwi

I think 24GO is great, and I use it so often because it gives me structure. For example, I wish we could save workout videos rather than going through the hassle of going back to find the video again. I also wish 24GO could have a variety of HIIT workout videos that are more specific like upper body, lower body, total body, with equipments, and no equipments. Lastly, the strength videos are mostly working with machines rather than incorporating other equipments like the bosu ball, free weights, or even the bar. Also, sometimes creating your own workouts can be confusing. I know not every app is perfect, but here are just some ideas after using 24GO for more than 3 months.

by Reinalove

I signed up for the weight loss program. All the workouts start out with the use of a band but apparently my gym in Fairfield, CA does not have them for use unless I buy one. I asked the front counter as I have never seen those type of bands there. The front desk did not seem to know anything about what 24GO has, which was disappointing. I think the staff should be familiar with it. 24GO only allows me to change the type of band workout but doesn’t allow me to delete it all together. 24GO should not suggest gym workouts with equipment that are not available at EVERY gym. Also the timer is kind of annoying in that it only times the ENTIRE workout, rather than breaking up each portion although it does allow you to pause. So when if part 3 of my workout is to do jumps for one minute, I have to remember if I started that minute at 15:15 and stop myself at 16:15 or what have you. I did the day 2 workout on day 3 instead but there is no option to move stuff around. Also it would be VERY nice if we could track our progress in terms of weights on different machines or exercises. Overall I use 24GO as a guide but I do my own stuff as well. It’s nice to get out of my comfort zone and same old routine and do something different than what I normally do at the gym.

by RKITMAN

I don’t want a calendar entry for every workout. The only option is to “edit” calendar sync settings. So every time I make a workout reservation it pops up with an option to take me to phone settings. The only option is to close 24GO . I also don’t want an email reminder every time. I’ve turned off all the email notification settings I see, but still get the email. I like the workout options they provide and an affirmative positioning of them. If I pair my heart rate monitor to 24GO , it won’t connect to my actual Polar app. There needs to be a notification setting for the workout reservation that actually works. You need to be able to turn on or off the setting for calendar sync, not just “edit” it.

by 24 Trainer

As a trainer, I was very excited to see that I could connect with my clients via 24GO ! I was disappointed when I found out I can only view their fitness profile/page and not add or share anything like workouts from 24GO , articles, or Measurements. I would incorporate 24GO a lot more with clients if I were able to edit and/or communicate with my clients so they always have their “Personal workout plans” wherever they go. I’ve heard that new updates will allow clients to Check into sessions with 24GO and purchase training which will also be very helpful. Overall, the exercises are very easy to follow and I recommend them to clients, as well as some articles however, we’ve had to waste a good chunk of session times scheduling in-app workouts and GX classes. I think with a few adjustments, not only would 24GO add more customization to personal training, but assist trainers AND members alike. I’m very excited for upcoming Changes with 24GO and hope some of these options may become available.

by Vdv28

I liked the older version simply for the fact that I could set my 10 fave clubs and only get class schedules when looking for classes to take day of or later in the week. Also, I liked that before when it listed the club it also told me how many miles away from me it was in case it was a club I didn’t frequent. Also, not a fan of how it scrolls into the next day in the class schedules. Older version was simpler.

I was reading through other reviews and noticed someone else was having issues with just looking at classes within their favorited locations. Even if I favorite them, every time I log into 24GO it resets itself to all locations. I have to select my clubs every single time. The class section could definitely use some improvement.

*Edit: ever since I updated 24GO , whenever I add a class to my calendar it designates to a different time zone. I have to go in manually to change it. Also, the classes disappear off my schedule the next day. I like to go back and track my week. Lots of bugs.

by -:darci:-

The developers really thought long and hard about 24GO. There are so many wonderful, CUSTOMIZABLE features.
It begins by asking some questions about you and your fitness levels and goals. The first page is a recommended routine for the day based on your responses. After, you can say if it was too easy or you didn’t like the exercises.
There’s an entire tab for various plans. So whether you’re a beginner or really have some specific goals in mind—there is a plan to choose from, also customizable in choosing the length of the program and the time you have for each workout.
Under the workouts tab, you can choose the workout you feel like for the day, again choosing the intensity level and some with the time customizable as well.
The classes tab is similar to the other app by 24 and lists the classes nearby.
Finally there’s a tab with various articles to read and learn from.
So far, it has also synced between my phone and tablet!! SUPER IMPORTANT!
Anyway, a really nice layout with MULTIPLE nice features. 💯💯💯

by SaraBethTX

I’ve been using this app for over a year in combination with my regular exercise routine and it’s been awesome. I travel a lot so having the ability to choose exactly what type of workout I want down to the equipment, length of workout, and body/goal focus is important and something I haven’t been able to match with other apps. Also, the “customized” workouts are so cool! I can make each exercise harder/easier (or skip it if I want) which makes my workout exactly what I need instead of just a general template. Recently they’ve added a ton of fitness class videos so if I can’t make it to the gym, I can follow along and still get a great workout in! Once you try it, you’ll love it too.

by Cryptofit

FINALLY!!! I found the perfect app that gets ME! As a fitness enthusiast, I’ve tried other fitness apps out there but nothing comes close to tracking ALL my different workouts AND providing smart digital workouts in one place. Like most busy working moms, I try to fit in workouts whenever I can. Whether its taking a class once a week at 24 Hour Fitness, doing a digital workout at home, or doing a quick run around the block. And best of all, it gives me a different personalized workout to do every single day based on what it knows about me! No more spending time searching online for random workouts and guessing!!! It was super easy to add workouts to my calendar and remind myself to stop making excuses :) LOVE LOVE LOVE 24GO!! Highly recommend it!

by LR24HF

I’ve read multiple reviews of people who had the old app requesting for the map view feature to be brought back. I’m just here to add to list of of people. Please please please bring the map feature back!!! It’s really freakin difficult to find gyms now unless you are literally in the area, and this is especially frustrating for people who travel frequently and are trying to plan their trips to the gym. I now have to use google and type in “24 hour fitness”, move the map so that it shows the area I’m heading too, and then click “search this area”, figure out which gyms are sport/active, and then figure out what the hell the name of the gym is in 24GO since google just shows the address and not the name of the gym. UGH!!! The map feature was one of the best things in the old app and it was taken away.

by Jakeypacakey

I like the premise of making a custom workout but for some reason 24GO is literally so buggy that it just doesn’t work. When I try to make a workout plan it works up until I put all when and where I want to workout. Once I put all that information in and click generate plan, it gets stuck on “loading...” and never goes to the next screen.

Most of the time the recommended workout doesn’t show up and when it does, it won’t refresh if you want a different workout. There’s either no refresh button or it gets stuck in the “loading” screen. Stuck loading screens are a constant for me, every time I open 24GO after a couple of minutes pages start to freeze and it won’t load anything. Extremely annoying.

by Merhanfg

Absolutely love the features but UI is riddled with bugs that make it annoying. I quit a workout plan to change the schedule and it kept sending me reminders under the old plan on the wrong days. Workout plans don’t automatically sync with your schedule, you have to manually enter each one. It’s difficult to edit an entry to change the workout for the day. The day of the week is not listed when adding a schedule. I remember my workout days by Monday, Tuesday etc, not the date. 24GO reminds you if you missed a workout and asks if you want to reschedule but the notification doesn’t take you to a rescheduling page. It just opens 24GO and like I mentioned before, it’s a pain to move workout days/types around.

by Joeyjd28

I like 24GO and was a former user of the 24hour fitness version. For reference, I use an iPhone or now iPad with 24GO. My only complaints about this app is I would like the ability to choose which angle my screen is oriented when watching the workout videos. Right now your forced to watch them with the home button on the left when in landscape full screen mode. Most cases are designed to have the home button on the right though so it’s very bothersome! I don’t know why we simply don’t have option for it..

2nd, I would like reading the 24 hour blogs (think called 24live) though the this app app to count for the 24 hour rewards tiers! It did with the 24 hour fitness version but not for this app..
Thank you..

by DorothyJeab

I never realized that my lack of enthusiasm for working out was because I didn’t have a plan when entering the gym. I’ve had a membership with 24 for about 2 years now. This year I started using 24GO , and I am so much more confident. I walk in to the gym with a prepared work out from 24GO , and I know exactly where to go and what to do. I’m no longer worried about other people looking at me, or if I’m doing something right. 24GO demonstrates how to do each work out, gives you the reps, and has a timer for you! Just great:-)