Contact Scanner Vault Support

My family and I are shocked and appalled at this app, its developer, its support, and everything in between. The “free trial” prompted an automatic and unavoidable $50 charge, which made my father very happy. Then, it was impossible to reach the developers and their support staff and get to the bottom of this. Looking at other reviews, I did make one mistake: being utterly stupid enough to download this app. I cannot believe this was the first result for searching “pdf scanner” in the App Store. Before I noticed the charges, I also noted how difficult the app itself is to maneuver, so even if you are ok with paying $50 for this service, it’s lackluster and frustrating. Shame on everyone involved in the creation of this abomination of an app

I used it once for the 3 day trial but the scan was so blurry I couldn’t even use it. Then I can’t find how to cancel the trial and no one would help me. Deleted app took my credit card off iTunes, but sure enough one month later I had to put my card info into iTunes again and now I’m charged $50 for this worthless app. I have now sent another help ticket through their contact me tab on app so they can tell me how to cancel so I don’t get charged again!! I’m afraid to click on anything on the app because I don’t want to get stuck signing up for something I never wanted.

I got the app for the simple tasking of converting photos of documents into a pdf. After paying almost $50 for the extra features to do this, the app wouldn’t even allow me to email or get access to the pdf outside of the app. When I emailed support to get help, they had no solutions for me to get my PDFs out of the app nor did they know how to process a refund. So now, $50 the poorer, I have moved on to other apps that actually work (and for free). Don’t waste your time or money with this app - It’s a scam.