Contact VirtualSIM Support
Company Name: BNESIM Limited
About: 2022 World’s Leading Travel Communications Provider - World Travel Awards
2020
World’s Leading Travel Communications Provider - World Travel Awards
2019
World’s Leading Travel Communications Provider - World Travel Awards
With
over 120 Terabytes consumed by our customers in 200+ countries every month,
BNESIM is the app that keeps travelers, business people, remote workers, and
devices connected. Think of us as your affo.
VirtualSIM Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BNESIM Limited
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit BNESIM Website
Privacy Policy: https://www.bnesim.com/legal-stuff/
Developer: BNESIM Limited
Can I trust VirtualSIM app?
Protect your data and wallet. We investigate the developer's website (Bnesim.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
It suddenly stopt working
by Vmjsegovia
I found this amazing at the beginning and bought it for a holiday trip to Singapur, Philippines, Indonesia and Thailand. It worked fantastic for the first half of my trip (the first 10 days). Suddenly, when l was in Indonesia, it stopped working and showing the sign “no service”. It let me completely uncommunicated in the middle of the trip. I was in Indonesia, without speking Indonesian, no access to google maps, not being able to call my driver and without allowing me to to any of the things l bought this for. In Singapore the sim card did not work either and l ended up buying another sim card in a 7eleven. Team Support? Non existent. They do answer the phone, reply emails after too many hours, but they do not solve the failure.
I regret it stopped working before having even used half of the 1GB l bought.
Poor set up support
by Giving Up On BNE
Have tried to setup this eSIM both in Canada and now New Zealand. Besides selling me data, the how-to instructions are hard to find, and when you find them they are not specific to my iPhone and are frustrating despite hours of work on my part. Uploading a photo of your passport and credit card feels like a pfishing scam. Despite that, still no service. Once I get it working and use up my paid for data, I will never use this eSIM company again. Just spent 30 minutes on auto-hold trying to speak to customer service. 😞
Avoid scam
by Hnza75
Dowloaded app, paid for package, installation in app didn’t work properly, FAQ not helpful, finally installed it manually in iphone settings.
Esim finally connected to 3g, but data doesn’t work. Impossible to look for solution in app without data. Found wifi tried to contact their “live” support but after 5mins ringing nobody picks up and the connection is closed. “Live” chat doesn’t work either.
Bottomline, they took my money but didn’t provide neither service nor support.
Have a Problem with VirtualSIM by BNESIM? Report Issue
Why should I report an Issue with VirtualSIM by BNESIM?
- Pulling issues faced by users like you is a good way to draw attention of VirtualSIM by BNESIM to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VirtualSIM by BNESIM customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VirtualSIM by BNESIM.
