Contact VeSync Support
Company Name: VeSync
About: Welcome to VeSync!
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VeSync Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with VeSync. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact VeSync. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of VeSync
Verified email
Contact e-Mail: [email protected]
Read 12 Customer Service Reviews 😭😔💔
It's over 3 weeks I've sent emails for your BASTARD USED product you sent me You have ZERO SUPPORT for your cosori products. Made in CHINA SCAMMERS that's what you are
My VeSync scale stopped passing my weights to my Fitbit app. How can I reconnect it?
I was recently away and didn't realize that had I ordered 2 units of the SKG neck massager. While I was ordering I did not find the order number so I went back to find it. This apparently triggered a second item to be ordered, and I would like to return the duplicate of that order. I own multiple items ordered from Vesych and use the app daily. I request a RMA number for the duplicated order, as I only have one neck.
Upon checking my bank statement I found 3 withdrawals in the amount of $127.94, $127.19 and $127.19 I have no idea what these charges are for. I called the phone number on my bank statement (714-509-1019) but no one answered…. Kindly contact me so I can have this matter resolved. Thank you Linda Scarola
I had set up rooms with multiple devices and now cannot do it. I go to manage rooms…they say no devices and not a clu how to add them. You have made this app far more difficult to use than it used to be. Please help
Sirs: There was a tape included with my scale but no directions as to what to do with it. I am very active, golf, diving, fencing etc. My proportions are not the same as others who might weigh the same, 182 and 5'7". Is there a way to correct for differences in body shape?
I can't pair my new scale with my Android phone I've tried everything you please advise
I cannot add my VeSync 2.4 Mhz wifi outlet plugs to my eero 6 dual-band mesh wifi system using my iPhone. My VeSync app states, "Device offline Your device may be out of network or powered off." It is not powered off, and the outlets are not detected by the wifi system. How do I get these onto the wifi system?
This year I have made a concerted effort to lose weight and I am doing good. After switching to the new app, I lost all of my stats!!!!!!!! I am SO upset. The info was there when I first switched apps. Please help! Can you recover those numbers? I HAVE to keep track of my weight!
New update
by Nktlynn
I absolutely LOVED this app... until today. The new update took away one of the best features: being able to set the scale to zero through the app. The new layout isn’t as user friendly and I don’t like that when you search for a food you’re weighing, you have to type in the whole name of what it is and then hit “search,” whereas before, you could start typing something and it would have a “predictive” drop down list of things you could be searching for. I also noticed that if you accidentally put your information into the wrong meal (i.e. you’re having a snack and forget to select “snack”), you aren’t able to just simply change it— you have to delete what you logged and then redo it all. This update was supposed to “fix” bugs, but I feel that it only created several more problems.
Recent update has impaired function of the app
by Birddmann
I use the app for controlling my Levoit 300S humidifiers. Unfortunately, the most recent update of the app (which I use on my iPhone) is buggy and unresponsive. I use the humidifiers exclusively on manual, but the new version of the app now reverts the humidifiers to Auto whenever I turn the humidifiers back on. The previous version of the app retained my desired setting. Also, when setting a timer the app repeatedly gives a “timed out “ error. It takes several attempts to set the timer. I regret updating the app — the previous version wasn’t perfect, but it generally behaved itself. I hope the developers will fix these problems ASAP and release a version of the app that works consistently.
Accessibility Headaches!!!
by Blind_access
I’m writing this review in complete frustration!!! I have a Cosori smart oven and Etekcity food scale. I’ve been pleased with the products, and app was terrific for quite awhile, but the accessibility for blind consumers is going backwards. The accessibility used to be top notch and well integrated.
As a blind individual, it’s refreshing when you can setup products and use right out of the box… no assistance needed. That’s thoughtful and inclusive design at work.
My internet recently went offline and many things had to be setup again. Scale had no issues with setup, but the Weighing area has unlabeled links and buttons in most recent app update. It helps when voice over tells me I’ve chosen ounces, grams, etc. Scale is usable, but now tasks take more time and effort.
Reconnecting Cosori smart oven was a nightmare… something that should’ve been quick and easy. Voice over isn’t reading the list of WiFi options to connect with, only after voice over is turned off/on. Entering longer passwords is a chore, because screen and connection process times out before you can finish. Finally completed after copying and pasting password.
I appreciate how often this app is updated, but PLEASE test accessibility before releasing. Also consider your blind consumers when you change the placement of options in app. The search can be time consuming when you memorize app, only to have developer constantly move features and functions. Not fun times!!!
Have a Problem with VeSync? Report Issue
Why should I report an Issue with VeSync?
- Pulling issues faced by users like you is a good way to draw attention of VeSync to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VeSync customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VeSync.
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