Contact VeSyncFit Support
Published by VeSync About: VeSyncFit is the app that can be used with Etekcity smart scales. VeSyncFit
helps you track a complete history of your health data, including BMI, body fat
percentage, body water, bone mass, muscle mass and more.
How to Contact VeSyncFit Customer Service/Support
Listed below are our top recommendations on how to get in contact with VeSyncFit. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact VeSyncFit. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Vesync
E-Mail: [email protected]
Website: Visit VeSyncFit Website
80% Contact Match
Developer: Vesync
E-Mail: [email protected]
Website: Visit Vesync Website
Reported Issues: 6 Comments
By Cat
1 year agoHi. My VeSync scale spp is not showing my historical data. I started using it in 2019 but it only shows a graph for 2022 weights. Please advise on how to get graph from previous years. Thanks for your help
By Stewart Wilson
2 years agoMy wife's weight has been saved onto my account. How can I delete this specific recording?
By Walt Baker
3 years agoMy (and my wife’s) data was tracked for several months. But yesterday, after weighing, the app asked for my login info which heretofore I have not been asked for. Ultimately I was directed to download the new VeSync app with the promise that my old data would not be lost. I downloaded the new app and registered but find that my previos data has disappeared although my wife can view it on her VeSyncFit app. Help!
By KrystiMyn
Useless for tracking trends over time.
Suddenly, something is wrong with the scale or the app. Scale is less than a year old. Now, when syncing, it will only update the app with the latest stats of each day. You could weigh in the morning and evening and it will only push the evening weight to the app. If you wait multiple days to sync, it will only update with the last weight each day. If you are trying to track morning weight trends you are no longer able to. It didn’t used to be this way. You could weigh multiple times per day and it would update with all of them on the calendar.
By TwelveRaptor
Scale works fine but that app has some glaring issues
First off I want to say that I absolutely hate the fact that if the app thinks you gained weight or made negative progress, it plays this sound effect like you’re a failure. That’s an awful way to motivate people to use the scale and track their data, and there is no way to turn it off or change the sound or anything. Also, the app seems to have difficulty registering the data coming from the scale. The first time I used it, it told me I had lost 20 pounds, then I weighed myself the next day and I had only lost roughly ten pounds but the app didn’t seem to like that so I had to mess around with it to get the right data in. The scale is nice and works the way it should, but the app is next to useless. Would definitely recommend to buy a different scale with a better app, if you really want the data kept on your phone/mobile device.
By JohnBoy987654321
Scale Great, App is Horrible
So i got the scale yesterday. it’s confusing how to sync to the app. App isn’t intuitive at all. At least my kids decided the scale is a toy. which is fine, but i accidentally associated all their weights and measurements to my profile. GUESS WHAT! you can’t delete the weight once it’s linked to your profile. If you can, neither me or my wife can figure out how. So now i have a 250 weight with a drop to 64 lbs. the averages are all messed up. So i have to delete my entire profile and start over. At least it’s on Day 2. If you’re going to have a scale used by multiple people, we humans are going to make accidents when linking daily measurements to profiles.
Have a Problem with VeSyncFit? Report Issue
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Why should I report an Issue with VeSyncFit?
- Pulling issues faced by users like you is a good way to draw attention of VeSyncFit to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VeSyncFit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VeSyncFit.
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