Jack in the Box Status

Won't let me oder once I choose location

I have sent message after message to Jack, but never even an acknowledgement. Will try again. My app has always worked perfectly until recently and now the logo page comes up and turns white. Nothing happens. Why? I have uninstalled and reinstalled numerous times and have cleared the cache. On my wife's identical phone it works fine. Will someone please respond?

Can't use rewards. Always says "ALERT Your selected reward is not valid for this order. OKAY".

iPhone 13 when log in on app can't checkout my order the screen just scroll up, but log on my iPad CAN CHECKOUT.....if NOT log in I can do checkout as guest on both

Just ordered delivery on the app. It went through because my payment card got charged and it gave me an error. It said cannot make delivery at this time so wait a few minutes or order from a different location. It then forced me back to the payment screen. I don't know if the order is out for delivery or not? If not, I want a refund.

I am having the same problem. I have added all items to my bag and applied the offer code. When I go to CHECK OUT I am redirected to the utensils selection screen. This is the second time in two days that an App (the other was Carl's Jr.) has refused to let me apply a promo. Can you say FALSE ADVERTISING?!? This is ridiculous.

Every time I go to check out, the app sends me back to the utensils page. I’m stuck in some kind of loop. I have never been able to get this app to work. I have deleted it and reloaded it to no avail. I’ve asked two times to get help from customer service and they never respond. Update: I was contacted via email to submit my problem to the website again. I’ve done that. Guess what? Still no response. Another update 6/2: I’ve submitted requests for help on 1/9, 4/29, 5/2,5/11. I get nothing but standard reply, zero help. This app is not working for me. I want to take advantage of the savings. I used to be a regular customer but since they came out with the app I haven’t been back and I won’t until it works.

I can not log in anymore.Been trying for 2 days.All I get is a spinning Jack head.

Still unable to add my credit card to the app or to my account on a computer. I want to order through the app and will not purchase unless I am able to.

When I order delivery, I get an error code that says common.labels.later and can't place my order.

Was unable to checkout…i was stuck in a loop

Hello I am a loyal customer of Jack in the Box. Go there all the time and have 200 points in the app. But it's not letting me redeem my points when I try and pick out the stuff that says I can order. I can't find the redeem button and it keeps trying to charge my credit card. Thank you for your help.

Yeah, white screen of death. YO JACK IN THE BOX HIRE ME IM A WEB DEV PLS

Who releases an app that is still in beta? Jack In The Box should hire better technical people. I haven't been able to order for a week now, and who knows when the app will be usable again. I wish Jack In The Box would email people who order from the app and update us. I use their app frequently and have been doing so for years. They have no loyalty to regular customers.

I forgot my old password and want a password reset. Why are there no email options for a hard password reset?

app won’t let you enter store location to proceed with order, I remember this happening ten years ago as well , I figured it out then , not this time!

Can't add my payment information!

I've never had an issue with the app until you guys changed it. Now, the only location on Oahu, Hawaii is Arizona Memorial. I can't choose any other locations. I've been going to Jack's about every Saturday for over a year. Haven't been there in a month now ever since they changed the app. I can't even use my points. Please let me know, thank you.

Hi there, The Jack in the Box app will not allow me to add a new credit card in the payment details section. I've tried many different credit and debit cards. Please advise. Thank you!

App won't take payment rendering it absolutely useless.

App has a problem when you enter card to file for payment info… no matter how long you wait or times you try!

This app is completely useless, cannot log in or create an account. The older version of the app worked but not the newer version; running on samsung galaxy phone and tablet.

Cant log in and Jack n the Box Customer Service never gets back with you to fix it....

The app is not letting me add my new card on file

There’s a message saying, “Hmm…Something is not right. Please check your address and try again.” I checked and retyped multiple times, but I still get this message. What is wrong?

I can't submit a payment for food

I have a Jack in the Box Account and recently bought a new iPhone, all my apps have transferred over. When I tried to order from the app, I was asked to reenter my password which would not work. I was asked to create a new one, but the code never works. I have accumulated a lot of rewards that I don't want to lose. Can you please provide a solution? Thanks.

I placed an order today (6/2) for a total of $13.02. I was charged $24.20. The store claims the order was duplicated. And gave me double my order. Who do I call to get this corrected?

I ordered on the 8th from mobile pickup wen I got there they said they had no order on there computer my total came out to 37.23 so since they said they didn't see anything for me in their system they told me there's nothing they can do about it so I left from there with no food or my money back cuz the lady told me since the shoulders doesn't show anything in their system there's nothing that can do about it even though I showed her the mobile receipt the mobile order number the date Order number- 907628 1902 west buckeye RD phoenix az Destiny udave My email: udavedanielle87@redacted

So I did a mobile order online for a pickup at I ordered it my total came out to around $38.72 I had the receipt for the mobile order email to my phone I had the mobile order number for the order I went to go pick it up I got there and they told me there was no mobile order for me I showed them the phone with the mobile order receipt the time today and the order number and they said they there's nothing that can do about it cuz it didn't come up in their system even after I had the proof they said there's nothing they can do about it