Nau app not working? crashes or has problems?

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Last Updated on 2023-10-03 by Nau Media AG

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Common Nau Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Nau app on iOS and Android devices. Solve all Nau app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Nau iPhone Issues and Solutions

Nau iOS app crashes, not working, errors
Nau iOS app network issues
Nau on iOS has black/white screen

Nau Android App Issues and Solutions

Nau has errors/crashing/not working
Nau server network connectivity issues
Nau has black screen

Nau iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Nau app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Nau app crashes or not working on Iphone (iOS):

Close and restart the Nau app on iPhone
Update Nau app to the Latest Version for iOS
Uninstall and reinstall Nau iPhone app
Update your iPhone to the latest iOS version

Fix Nau on iPhone unable to connect to server/internet connection issues::

To resolve Nau network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Nau black/white screen (blank screen) on iPhone:

Follow the Nau iOS app troubleshooting guide Here →

Nau Android App Issues and Solutions

Fix Nau not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Nau app issues:

Force Stop the Nau App
1. On android, goto "Settings" » click Nau app. » click "Force Stop".

Update Nau to the latest version on PlayStore

Clear Nau App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Nau app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Nau.

Fix Nau unable to contact server/ Nau internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Nau » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Nau » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Nau on android.

Solve Nau black/white screens issue on Android:

Follow the Nau android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nau Media AG, developers of Nau.

Verified email

Contact e-Mail: [email protected]

60% Contact Match

Developer: Northern Arizona University

E-Mail: [email protected]

Website: 🌍 Visit NAUgo Website

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