Contact CleanMy Support

by Kendralovespearljam

I downloaded this app for 3 specific reasons: 1. For the editing tools, like the option to blur the backgrounds of my photos. 2. For the “clean up albums & clear up space” feature. This automatic grouping feature is capable of automatically sorting through your albums and selecting things like blurry, low quality images that you can delete to clear up space. 3. Because it was SUPPOSED to be free. That’s why it gets 1 star — it was listed as a free app yet there wasn’t any of the features available unless you sign up for a monthly MINIMUM fee of $4.99. This means you download this app thinking some of these cool tools are supposed to be free yet none are. It only starts you on a “free trial” that will charge you for the app “renewal” automatically unless you catch it & cancel it. So basically useless as a “free app.” The fact that this app was intentionally misleading is what makes me lose respect & made me totally u willing to pay for the services within the app. I don’t like feeling scammed. I’m going 2 download a truly “free” app with similar features now. I also found snap seed, which I already found more useful (although it’s not got these exact features) but I’ll be hunting a non-misleading app to assist in clearing up photo space… or I’ll just manually go through & delete the duplicates, and accidental snaps that clutter my phone. That might be more time consuming but at least it’s free!

by Amiyam12345

I subscribed to this app (monthly charge) and have been (trying) to use it for several months and have had some issues with it. Lots of small glitches but still workable, if there was an issue I could usually find a workaround . I then ran into an issue that I couldn’t work around and needed help from support. I emailed and was told I would get a response within 48 hours. Didn’t happen. I emailed 2 more times over the course of the next two weeks asking for some kind of response so I know my issue has been seen and they are working on it. Nothing. After 2+ weeks I get an email with an apology and asking if I’m still having the same issue. Yes, yes I am. (If you had bothered to check my account before replying you would have known that). So they toss the ball back in my court and say I have 48 hours to respond before they “close the ticket”. Then, they close the ticket 24 hours later. I don’t check my email for a day (in remote area, no cell service) and I have an email response that they could have figured out themselves if they did 10 seconds of research, and an email closing the ticket that I inquired about multiple times for 2+ weeks. Such great customer service for an app I pay to use.

by Auror3740

I downloaded this app (with a free 3 day trial) and a different app called Remove Master (free but has some ads) because Lucie Fink mentioned them both in a recent video about decluttering our digital spaces. I like the concept of this app, but I really REALLY strongly dislike how long it was taking to load my pictures. Every attempt to use it makes me wanna pull out my hair in frustration at the slowness. I noticed it mentioned the photos were “live” and I waited for one to load and checked and yup, they’re loading live which really slows this process down. Unlike Remove Master where I cleared out two months worth of unwanted pictures in literally just a couple of minutes (because they don’t load live there). I double checked to see if I could find a setting to make the photo not load live but I don’t see anything for that, and if it’s there it’s not intuitive. My recommendation is the app make the picture load on default NOT live and allow the option to view live. But pay for this slowness? No way. Canceling immediately.