Amazon Relay Reviews

The worst set up I've seen. Whoever is putting these routes together clearly doesn't k own the area no did any homework about road conditions, weather and distance. There is literally not enough time between pick ups and drop off for anything. (Traffic, road closures, pee breaks etc.) And the time alloted for the actual drop off is ususal unrealistic. Giving someone 8mins to unload 3 pallets in the snow to areas without lifts is just ridiculous. The amount of useless out of the way bobtails is a waste of time, gas and energy. What is is the point of sending us across the world to bobtail when we can easily do it at the closest Amazon to the last drop off if we are even going to do them at all. Then when you need to reach out to support; it is always someone with a very heavy accent that you can't understand. Amazon has FAILED the truck driving community with this app.

If you are a women be careful when you submit an application with Amazon Relay. I believe that company just approves male applications. I submitted an application June 2023. I received a welcome letter and about four calls. I contacted them several times they replied with we have made a lot of changes please be patient. On October 19,2023 I got an email saying After careful review, we have decided it is in our best interest to not move forward with your application. The details of our investigation that drove this decision will not be shared as there are no opportunities to discuss or dispute. This decision is the result of extensive review and our direction is final. Please note that continued attempts from your company to dispute the matter will not change this decision. I sent Amazon Relay another email asking why they denied me they never gave me an answer. I 'am a women owner I know that was the reason I got denied. All women reading this be careful cause you don't have a chance !!!!!!!!!!

Ever since I am approved, I booked loads and all of them have been cancelled without no warning. I wasted gas for which there's no compensation to the Amazon site and was told I have to contact ROC. I am scared to booked loads thinking the same thing will happen again. I have been sending messages and cannot get any good answers and there's no one to talk to. After waiting six months to be a part of something I thought would be good for my company is very disappointing to say the least.

I booked load # 113GBC638 on 5/18/23. Arrived in Owensboro Ky and picked up the trailer. The Relay app wasn’t working properly and I messaged ROC. They said to deliver the trailer and I did. SDF6 in Shepherdsville Ky couldn’t check it in. I haven’t been paid and haven’t been able to dispute it because it’s my first move for them and I don’t have an invoice to go to for the dispute. It’s a shame that Amazon is taking advantage of Owner Operators and getting by without paying. Thanks for helping me lose money because of Amazon.

Where do you begin? Operations being remotely handled by a foreign country. Some camera speakers with heavy Indian accents asking if you're coming or going? Cheapest rates you'll ever find. Then not getting paid or getting shorted. Good luck arguing for your money. They got it set up that you can't speak to anyone. Disputes are filed online only. How do we file a class action lawsuit should be the topic. This is a disaster. If you're thinking about signing on with Amazon, DON'T. Go anywhere else. ANYWHERE! NO Bueno!

This is the most unprofessional company I have ever dealt with. They are rude and have no idea what they are doing.

Amazon and its relay app suck. Shitty company. The customer service sucks. The issues are not resolved on time. You can not call them, always must wait for their callback. They never listen to your issue, they think "they are always right". They suspend the carrier's account without any proof. They just send notifications on account suspension and that is it. I do not like this shitty company, there will be a day when a single carrier will not haul amazon loads.

Okay,the site ATL7 is closed due to power outages,I have an empty trailer to be dropped at this site,the fact that Amazon ROC knows this and still sending drivers to location is a Very Slow and dumb move..I arrived at 4am to drop empty off,site closed now I have wait until departure time,which is 6:30ambut at 6:30 am my load is completely done,now they want you to take trailer to different location and dispute for your money,I will be dropping trailer in there parking lot,as I told representatives,I shall hold next load until dispute is granted,6:20 am called in told me I need to call back T 6:33 AM,my departure time..Amazon is the joke,10 stars down

This Company has become one of the worst to work for,very,very inexperienced representatives,the communication sucks,almost never talk to anyone in ths county and it’s seems when the foreigners catch your voice(black voice) you get treated very differently,they will force dispatch if you don’t know,they will lie about mileage, and they want you to dispute everything,they never take accountability for their mistakes,falsely accuse you of lying,representative never wants to do their job ..Unfortunately this will be my last month with them,it’s not getting better,it’s getting worse

Amazon is messed up need to find another way it is getting worse and worse system is working horrible

Anything that you do they hit you with late to arrived . The other day Amazon gave me 271 Mason Rd., Tennessee calls me back after 2 1/2 hours of me driving towards that address letting me know this load was supposed to be going to Idaho .. which is the other way. And I was advised that they were pay for my time and miles all I had to do was filled a dispute well they didn’t pay and never said a word. And yesterday I got hit with that late to arrived cuz I went through a level 1 DOT inspection and they said was in my control. ?? What a joke just anything it happens it’s your fault and brings your performance score down and now all of a sudden you can’t see good Loads. Just a joke stay away

I had really bad experience here at Amazon relay. I booked the load from load board and I completed all tours. But still showing on my dispatch account and cleared from relay driver account. When I report the issue to Amazon support center they have no idea. They told me to report relaysupport@redacted. I emailed the problem more than 10 times. But I didn’t get any response. I talked 3 different times with support team the all gave me the same email. I have no idea who will resolve this issue. So disappointing.

This is the most worst place to work with. The people who ever work in support center they don’t have any idea about the app, you can not get right department who can answer your question, the only thing you can email the problems you facing but no one response to your email. Amazon relay the worst worst worst……………………………….. I would give below 0 if I could.

Oh yeah, I use to love working with Amazon my first year for the most part but this year it’s been a total nightmare. It’s easy due to the drop and hook. However, they don’t care what happens to you when you don’t have a trailer and need to contact someone by phone if the app is acting up which has caused me loss of money. I completed my delivery and they owe me money now but denied me pay. The gps tells you a different mileage as to what they offer to pay you on the Loadboard. In some cases my load has shorter miles to travel as to the gps. They owe me money for that to and I have screenshots that I provided to them. It’s been denied. I appealed the decision and this has been a couple of months now, please tell me why it’s still pending and all emails get ignored. I’m searching to work elsewhere. I’m no longer seeing the benefit. Are they doing this on purpose????

What is the point in having ROC? They literally have no idea what’s going on, their not here to actually understand some of the delays at some of these facilities, all they know how to do is reject loads and hurts small business scores, the most useless section of Amazon… and now their starting to get rid of the guard shack workers and replacing them with people through a talk box on the other side of the world…. Not a smart move on Amazon, I’ve even heard guard shack workers say that ROC is useless, expect so many delays when they get rid of all the guard shacks.

Sh*t company to work with You cancel a load snd your loadboard gonna be close there id a negative performance fir every small thing But today is my 4th day in row every day i go for pickup.. everything good until departure time and then they cancel the load and you can’t give any performance negative points to them because you are their slave Avoid the amazon if you wanna save the trucking

Amazon is the worst!!!! They will post a load for lets say 850..you accept the load and instantly rate drops to 330..there is no one to resolve this as R.O.C will say this is not their jobs..and if you turn down this scam you will get penalized for rejecting load..bait and switch at its finest.

Never again £2444+vat short contract for a week total fuel 1024 liter of diesel and 50 liter AdBlue they give me 1515 miles to drive anded cost me money for the driver and overhead cost stay away or work for no think its your choice amazon relay shit pay

This is the worst company that I have ever done business with. ROC does not comprehend anything they know nonthing about trucking. They force carriers to violation HOS. If a contract block gets canceled because of their faulty equipment they will not pay you. Even though it states In short term contracts that canceled blocks at Amazon's control will be paid out. You have to speak with 5 or more ROC reps before your issue may get resolved. They will mark you as rejecting loads even if you are out of hours due to their negligence. And your performance score will go down. You have to constantly dispute and fight things that are out of your control. Amazon Relay Operations do not care about carriers. The only care about getting a paycheck. They could care less about the issues and strain that they are putting on carriers. Stay away if you can. If not use them to your advantage until you can do better. AMAZON Relay is a complete disaster.

amazon relay that is a joke bad loads with no money you cant pay for your overhead with all this waiting and low price to take home

Please do not use your own trailer for amazon loads. I recently got my own trailer and booked a total of 3 jobs and 2 and they were all issues at inbound delivery. Two weren’t that bad because I was near my home and they told me to came back in the morning instead of scheduled appointment. The third and last one I gave them one last shot and it was the worst. I was in Arizona trying to unload and they would not unload me due to amazon employee who built the job built it wrong. Attempted to fix it and made it worse. Finally when I got a respond from the front gate at GYR3 to come back in the morning to unload you at 1300 I showed up 24 hours later and they told me someone deleted the ISA along with the appointment I was told was in place. Then attempted to reschedule a inbound live unload and was transferred so many times on the phone. I was on the phone for over 5hours and was told by the front gate if I get lucky I’ll get unloaded tonight if not tomorrow morning. So imagine waiting for over three days to get unloaded. Worst job I have ever got in my 7 years. I will see what kind of compensation we will get for the multiple days Down due to their error and system not being able to get over right at the place of delivery instead of somewhere near the location and don’t even know what is going on. I will give everyone an update ones this is resolved. Wish me luck everyone.

I signed up & got all the insurance that’s required to work for Amazon . Gave me the information to get with invites#s that won’t get any farther than that. What a waste of money and time never even haul a load too much b/s didn’t even get to load broad I just love giving a way my money for no returns Amazon is a joke! Don’t waste your time on this place that’s been 3 months ago no work yet hope you owner/operators run as fast as you can away from Amazon they’re a shit company to work FOR thanks for nothing!!!

I have been working with Amazon relay since February 2021 in the Las Vegas area all very well until about 1 month ago the day of grabbing loads they no longer put more local loads only Las Vegas - California loads and hopefully you will grab from return, even taking roundtrip almost all cancellations, they only have to go or return for the price of one for a very low price, in cases they have canceled all of them, because what has happened is that all local charges have been given to them in A contract with the Ontrac company, this has caused several truck owners to sell their trucks because to have such a high insurance to have a truck, I think it is not fair, many of us only depended on this work with Amazon alone

Amazon is disrespectful towards its partners. Any cancellations are not notified to carriers via email or phone call. Do not help this greedy money hungry company.

how can I grow up or save my performance on amazon relay? for one rejection my company performance fell 50%. please give advice me, thanks.

Your new acceptance scoring sucks, I messed up on 1 but I accepted 1 that price changed dramatically after I accepted it and was penalized. After a year with amazon and keeping my score up there, working through bad weather when the larger companies parked their trucks, waking up in the middle of the night when Roc would call and need someone for a load I see how this company thinks of the small business.

Teamster brothers and drivers need to start parking outside the gates and stop taking loads like back in the day. We need to start waving signs about how they treat the drivers and lack of support they give us. Start shutting down these DC's for a week or two will start getting Bezo's attention. Getting on these blogs will help, but taking action will get the attention it needs!! Another thing is these dudes out there taking these cheap rates doesn't help. They need to wakeup! Stop taking the loads. I totally agree with the BS app!! Amazon and Google are in cohoots and own most of the internet servers you would think they would come up with something better, unless they want us to fail and know people will work for the cheap loads. Word of advice for amazon, give us some people we can talk to like humans do. Fix the app, so us drivers aren't worried about getting suspended and kicked off. Treat people with respect and dignity! Doesn't sound hard to me, all we want to do is work and provide for our families. Amazon wake up!!!!!!!!!!

So after just about 2 weeks of using Amazon relay I quickly realized that there is a learning curve with understanding the intricacies of Relay. However there is no learning curve with this company and the driver support is virtually non existent. I'll be the first to admit we made a few mistakes initially understanding the post a truck option but by the time we figured it out it was too late. They almost immediately downgraded our app. Now my load board gives me loads in California and hundreds of miles away from my designated domicile. There is absolutely no one you can talk to about this and no one ever responds to the email provided. The warehouses that service the post offices are chaotic and very unorganized, and quite frankly no one seems to care. Your freight is all over the place the pallets are poorly stacked ready to tip over during transport and there's no driver assistance even on your first visit. Your virtually left to figure it all out yourself. One you get behind schedule Support is calling and emailing all day and then they mark your performance grade poorly which affects the amenities your recieve from the app. When you get to the post office your expected to know what to do and some of the employs there are bossy as if you work for them. This business model is not sustainable for Amazon. To top it all off the pay is very poor, especially the multiple stop runs involving the post office. If Mr Bezos new about the dysfunction that was occurring in his business he would loose his mind. Amazon better get it together before another company sneaks in the back door and starts to eat away at there market.

I wouldnt drive for them again. Waste your time. Makes it seem your late for everything. And then gives you bad loads with no money...and make you wait 3 hrs to drop off

hey i don't have a problem just trying too figure out if their is a place to store my truck at the amazon facilities ?

This is app is bogus and a waste of time. It’s unsafe not accurate and will have any trucker SOL. As a dispatch for owner operators I have been in observation on this company’s performance. The app offered to aid in finding loads is unresponsive in a timely matter, yet if they need you at the drop of a dime they can call you. People expectations on having loads completed in timely fashion to avoid a poor grades is stressful. The app is Never accurate for live loads. It does not properly update to communicate changes for drivers. Their needs to be a way this company Amazon as much money it makes to have working applications that relay loads. This is dangerous when a driver is almost at the time frame of 10 hour window with no rest. Why Bc they have been waiting to get unloaded being at the destination hours early due to inclement weather. This type of issues needs attention a lawsuit or some type of media recording to display the chaos of Amazon so this can finally be resolved for all the drivers that have the same dilemma. Without the drivers this company would not exist yet it’s still in business because complaining is dead end nothing is happening. So many reviews all the same complaints and no action being done means someone from Amazon corporate office needs to have a rude wake up call. This matter needs attention and a lawsuit needs to be created for aide justice for all the drivers that have reported a problem with no resolution. I have been in observation and where there is a will there is way. Just a matter of finding the right people to evolve change.

I have been using Amazon relay for the past five months as an owner operator. It's all good working for amazon relay until something goes wrong and you realized you are on your own. They don't care about you. When you need help from them it's a bridge to nowhere. When they need you they will call. My first realization came when my truck broke down and how they acted unconcerned during the recovery process as well as bad performance ratings. I picked up a load 1/16/21 and found out I was not giving enough time to my first destination, Despite assurances from ROC personnel that it will not affect my performance, but it sure did. In my fight to get this fixed, I realized it's a dead end and there is no means to resolve it. The reason they don't care about resolving performance issues is because they are using it as back end to lower rates. Companies whose ratings(on time and acceptance) fall below 90% are taking off the priority list to the garbage list. Once on the garbage list you have no choice but to accept low rate that nobody wants.

Scanner will not work. App says it is not available ??????