Amazon Seller Reviews

A year later and some of the things I pointed out in my previous review (below) has been taken care of, like seeing all inventory and opening cases. However, we need to see seller feedback reviews. Repricing via inventory page isn’t helpful especially when you have items on sale because it only shows the lowest price and buy box price. If your item is on sale it only shows your original price against the lowest price (which could be your sale price, but you won’t know unless you log into seller central via browser). We should also be able to put items on sale from the inventory page. A lite version of Reports would be awesome...At least being able to see the comparison to last year’s numbers. I love the addition of the product photo studio and B2B Central.

Previous Review:
I use AmazonSeller all day, but it needs more features. We need to be able to see all inventory, reprice, check seller reviews and open cases.

Really like AmazonSeller , great easy way to check my account, especially to keep up with customer messages. The two things I would really like added would be PPC monitoring and ability to modify. Also I would like to be able to modify sale prices, currently I can only modify the regular item price, which doesn't help me when I want to run a sale or modify a sale. Otherwise it is great. AmazonSeller actually has something that I can't get on the web app- I can filter messages to see all received messages. This is awesome for following up on customer messages that I may not have gotten a response on in a while or something. On the web app I cannot find those conversations back easily if I send several other messages out in the mean time. That would be nice to pull from the phone app and get in the web app functionality.

I use AmazonSeller regularly as a seller to find and manage my product inventory effectively. It’s a important tool of my FBA business. As a free app I would highly recommend it.

The main reason not to give it a 5-Star is enhancements To provide a more robust app including many of the Seller Central features provided online would be very helpful for sellers on-the-go.

For example, ability to address case log items or messages from seller support. Then we can address issues immediately then wait for computer access. Or the ability to open the listing from the Inventory menu so I can more easily check reviews by customers or troubleshoot any issues if I make changes to the listing. These are just a couple of suggestions.

This is a good app, but does have areas to improve on. I like that it alerts me when a sale order is placed, it has a nice summary chart on the main page, it allows me to view my inventory, and allows me to add new Products. Some of the things I would like to see improved: creating a new listing is limited compared to the online dashboard version, I can’t add variations, and it’s also hard for me to update my listings especially the ones with variations. Another problem I find is when building a new listing, placing them in the right category is manual and there is no search option. Overall, AmazonSeller is good, but with some improvements, it has the potential of becoming excellent.

I love AmazonSeller. Who ever created worth their salt software engineer(s). I don't sign in my account as often as I used to; thank you so much; every time I open AmazonSeller, it puts smile on my face :)
Just one, tiny thing though, can I get the "Inventory Check" Feature back? It has taken away, I am not sure why! Thank you so much! I can't put in words how appreciative I am.
Just adding couple things (I wish I had your email instead of asking in my review)
Manage Inventory ; I can’t manage my inventory by scanning an item. If I type the items’ barcode numbers, I can, if I could scan the items, that would’ve been time-saving.

Being able to quickly check for customer messages and reviews or where sales are is great..... when it works.
It has a tough time loading data generally. It’s slow and often just can’t load the information at all.
This has caused the most issues with customer messages. pretty often the communications screen will say that there are no messages, but once you go all the way through and refresh you will find they are there. The only times I have had messages go over SLA was when I relied on AmazonSeller.

It is worth having even with the issues, but it shouldn’t be the only way you access your Seller Central account.

Some aspects of AmazonSeller are good but there are many functions that need to be added or upgraded. I need to be able to add new product from my phone app, as well as modify existing listings and photos. Right now all I can do is change the price and quantity. The seller app for ETSY is far more functional and easy to use.
It would also be helpful if I could click on pictures to make them larger and more visible on the phone. I make small jewelry that can look similar, so it’s difficult to see the fine detail for identification purposes with such a tiny picture. I take my product photos with my new phone, so the ability to work on my store within the phone would save a lot of time and be far more convenient.

AmazonSeller has improved over time but today AmazonSeller is very functional and for sellers it makes it easy to respond to sellers, review shipped and unshipped orders. Making the portal very simple to use without going through the web interface. Managing inventory is also good. It is limited as to how much you can edit on your listed items but I think AmazonSeller is a tool to use for managing your business not running everything from it. The website is details but AmazonSeller is broad when it comes to features.

Overall AmazonSeller is OK. It would be better if you could see all units sold separately. I have several different items that I sell on Amazon's platform, and I am unable to differentiate which items have sold on AmazonSeller. I also wish that I could adjust advertising costs, and PPC budgets. Seems silly that you can't do any of this from AmazonSeller ..... I am an Apple user so not sure if it's different on other phones?

Also I think there should be a notification option for when an item has sold, either FBA or FBM.

I like AmazonSeller . It allows us to do the basic things, I just wish it let us look at and manage feedback. That way, when we are traveling we can see feedback remarks and handle them on the road. Etsy has that feature.
I also wish it had links to the days forums.
Reading them in AmazonSeller would enable us to read them everyday, rather than just reading them while sending out orders. There’s much to learn from reading the two “topics”
of the day. Otherwise, it’s fine.

AmazonSeller is great! It saves time, it is easy to navigate, and you get up-to-date real-time information on your account, which in turn helps your customers. If you have some product photos downloaded on your phone, that is a big time saver as you can add products to your inventory right on your phone. That helps me if I have to wait somewhere for a while. It gives me something to do and enables me to get more done. I highly recommend it!

This is a quick review while I'm trying to use AmazonSeller from my iPhone in October 2019. I've just spent 20 minutes trying to find a way to access Prime shipping options. Can't find them. Also, it's been a while since I tried to use the communication feature but I expect it hasn't changed recently and i recall it's hard to use and unclear whether you actually replied to a customer, which caused me to resend a message to a customer because AmazonSeller looked like it just flaked out instead of confirming my message was sent. AmazonSeller may be useful for some basic things like inventory updates, but you need the browser version for other tasks.

AmazonSeller needs some upgrades. Great that I can track my shipments to a certain point (not actually where they are at any given time), but I can also never see my customer orders, which I know are there because they appear on the website. Also, I’ll see communication notifications in-app and when I click “communications”, there’s nothing there. At just little things here and there, but it could be a great app otherwise. I find myself opening a browser on my phone to check things way too often. Defeats the purpose of having an app.

App is great and has a lot of what you need. One thing I’m surprised it doesn’t have and surprised that more people aren’t asking for is the ability to have real-time alerts to sales. Other words a lock screen notification as sales occur so you don’t have to open AmazonSeller each time. People open AmazonSeller 90%+ of the time for sales so why can’t they have an option to just see them in an lock screen notification?

Wouldn’t be able to make money without AmazonSeller. We use it and scan everything unless we are in a store we frequent often. The only thing I dislike is that it seems slow more than not when working with it and I know I’m not the only one to make the comment about it. I did keep it 5 stars because I have not seen enough people make the claim so I can’t be certain it is AmazonSeller .

As a seller I will appreciate ways to edit/adjust advertising campaigns and a way to see all my listings maybe alphabetically or by category Of products.
Will also love to have a sound (ding) when an FBA purchase comes in, so I will not refresh so many times a day.
But it tells me what items have been purchased, in shipping or payment has been completed. Which is general helps me to keep an eye on my business.

I started my account as normal, activated as normal and within 15 minutes of actually looking at AmazonSeller to understand how it works, I got a deactivation notice. I provided all critical documents as requested from the bot that assists you, however was still not activated. There is no phone number to call to receive further guidance on how to resolve the issue and their last message states that they will not respond to any further messages. This leaves me with a useless app. I understand that there are policies and procedures to adhere to for legal reasons, but with no live associate to assist with how to navigate said procedures, I cannot use AmazonSeller for its intentions.

Simple stuff is missing so I am forced to go to desktop site.
1) I see a sale but dont see the customer info like its displayed on Sellecentral. (Repeat customer, Business Customer, Name, etc)
2) I have to keep refreshing AmazonSeller to see if sale occurred. I am a high margin slow seller. Its important for me to see notification that I sold something.
3) Navigating reviews and disputing is way beyond easy. Feels like someone is just milking this product management.
4) Sales graph limited to 30 days. That dumb. Why wont you allow atleast 365 days. AmazonSeller is my livelihoods window not some fun game for amusement. THINK BIG, OBSESS OVER CUSTOMER.

I am new to this and I am so excited that this is a viable for us to have a chance to better our selves and our life’s ! But I do feel that it is a little hard for us that when we do start selling we should have a list or pamphlet of the items that we are allowed access to because there is more then we are not able toIt would be nice if we was able to get to the I
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App has a crazy amount of glitches I was wondering has anyone else experienced this lately definitely with that payments It saying a certain amount on your Home Screen and another amount when you open up your payment tab ? And also another thing I’m not sure how much this matters but the whole fba thing advertising seller don’t have to worry about shipping because fba fulfills our orders for us so we don’t have to worry about shipping fee isn’t true paying a ( picking and packing fee on some items is the same as paying for individual shipping ) right lol

I love the pricing calculator. But why does it erase the values you enter after you close out the item you’re in? It should keep these in there if you so choose. Also, include a box for misc expense. When figuring costs for each item, I always include a variable cost per item that includes supplies and labor for my time involved processing. I refer to it as “handling”, but it’s really just a place holder for any expenses incurred for each additional item sold. The pricing calculator is a step in the right direction and an invaluable tool for me since this was something I was doing on the side in a spreadsheet anyway. But it can definitely be improved upon. Keep up the good work!

but I have not listed any items or anything of that nature so I can't comment on those features. It's a great way to stay up-to-date on your storefront, but I prefer the desktop for any needed duties or functions. It seems to fail at loading correctly when I click on notifications quite regularly. I have a brand-new iPhone 7, so I believe the fault lies with AmazonSeller .