Amazon Chime Reviews

AmazonChime is terrible. It signs me out without my knowledge. And does not allow me sign back it. It says my password is incorrect so I go to change it and then I go to sign in again and still says my password is wrong. So then I go to trouble shoot the problem and it does absolutely nothing. One of the worst experiences I’ve ever had. I give it NO STARS AT ALL. Thanks a lot.

- No ability to edit or revoke messages
- Meeting call continues to ring on phone after it has been accepted on the computer
- status update is buggy
- not able to message yourself
- no easy way to search and locate a room/conversation
- not able to pin a message inside a room
- not able to show multiple conversations at the same time
- not able to limit the search scope to a particular room or conversation
- markdown feature is hard to use and no preview is available
- nice to have: ability to mute notifications during certain hours

The desktop app allows Contacts and Favorites and Search. Why can’t the mobile app do this? Every time I have to write a message to someone who I haven’t written to in a while (who is already in my Chime contacts), I have to start a new thread because I can’t just search for their name or topic of conversation. When starting a new thread, I can’t simply type their first name and have their name show up as a suggestion (pulled from my contact list first)… AmazonChime makes me go through the entire rigamarole of typing their full name or email address. These issues have existed for years now!!

Chime has long way to go compared to offerings from Zoom, Skype, or even WhatsApp.

In the past voice quality was below par, now that it is better the video side of things are below par. From features side, seeing multiple people sharing video is difficult on the phone app. When multiple people are switching videos, AmazonChime annoys by bringing up a popup “share video, or skip” every time someone else starts sharing video. If I’m on video tab and the popup cannot come, AmazonChime crashes kicking me out of conversation and I have to dial in.

Then there is lack of breakout rooms in a meeting, or asking questions to presenter by raising hand.

If bandwidth is low, the platform cannot adapt resulting in lags in both video and audio instead of adjusting to lower resolutions.

Overall, chime is not optimal

It kept on dropping me, I continued to click the link with the same result and not sure if I was supposed to use my audio or some other audio.
Also my head was huge holding my phone, could not fit my business profile in the video unless you put it a distance from where you are sitting. I would use Zoom or the Microsoft app. Click the link and I am in the meeting. If you want to make a great first impression stay away from AmazonChime

I often don’t get notifications, doesn’t update or refresh chimes and have problems sending images, just sits there “sending….” The desktop version works a lot better.

New update broke notifications. It keeps disconnecting when I switch apps and when I switch back over it reconnects and I see all the missed notifications. Quick reply still doesn’t work. Just remove the option to use quick reply if you’re not going to fix it and yes I’ve deleted and reinstalled AmazonChime multiple times.

Ever since the new version dropped two days ago I have had notifications that are stuck resulting in the red number displaying even though there are no notifications to acknowledge within AmazonChime .

The only way for me to get rid of it is to completely hide the red number defeating the entire purpose of notifications.

It’s year 2020 now. Upgrade your audio codec to improve the sound quality. The sound is thin and dry compared to FaceTime/Skype/the list goes on.

Overall, I use AmazonChime while at work. Like the title says, it’s not a horrible app. But there are things that need to be addressed. Quick reply does not work on my iPhone X nor does it work on my Apple Watch series 4. Refreshing the messages in AmazonChime takes awhile.

The notification doesn’t appear on the lock screen or anything, just the red badge sometimes

App is functionally well and doesn’t have any major bugs. however given the iPad is now used extensively for business work, it would be great to have features similar to desktop like the ability to attach files which is very important differentiator for chime

Pros-
-simple and easy to use
-Video audio calls work really well
-Like the fact we can record a meeting
Cons-
-Big one, cannot set my status as Out of Office, people keep pinging unknowingly.
-Every time i restart my Mac, it faces connectivity problem
-Need automatic replies as well
-Cannot edit messages
-My phone app sometimes does not notify when a message is received, when i open it, it downloads all messages at one or need to keep killing AmazonChime to check messages

Can you make it have Apple Watch texting support? Currently I can only send a msg from my watch if I receive a msg. Can you make it so people can chime from their watch? While at work I do CPT’s & Dwells. So if I’m away from my computer I would like to msg people.

What’s the point in having favorites on the desktop app and website if I can’t have favorites on AmazonChime !?! Some of the contacts that are favorited are there for a reason!

I would like to be able to send messages without getting a message first. Cause right now I can only message back if I get one first. Thanks other than that AmazonChime is great.

AmazonChime works as intended for my needs. My nitpick is the mute button UX is opposite from the desktop version — The button is unlit when muted on desktop, it’s lit when muted on the iOS version. Please consider aligning the UX between desktop and iOS.

Recently notifications are broken. I always see stale messages as pending ones on chime icon. On reloading AmazonChime , it still doesn’t work on my iPhone. Please fix it asap.

You don't have to remember anymore pin or dial in... just a one button conference call, and with dial back enabled, so when the conference start you get a pop up on your pc asking to join. You can tell people you're few minutes late..
And the phone calls through data is fantastic.. switching from mobile network takes a fraction of a second... and I was able to be in the call in challenging situation like high speed train at 300km/hour!

Amazing

Thanks for fixing one-touch dial! I use this feature a lot because my internet connection isn’t the best, so I need to join meetings both on my phone and my laptop, and AmazonChime makes that easy again!

I am constantly seeing my mic turn red or receiving a poor internet connections message. This started a few weeks back after the new client rolled out. Desktop version is not exhibit the same behavior. Mobile version should be as or more resilient.

Notifications are rarely displayed when AmazonChime is in the background. After opening AmazonChime , the “reconnecting” banner is shown and I see the notification count. Completely useless as a messaging app.

The latest update has made Chime significantly slower. Loading every single thread takes longer than it did before. How did you guys not compare this side-by-side to your previous app version and see how terrible of a regression this is?

Please auto-mute messages when screen is being shared during presentation. You don’t want your conversation with one party is seen by all audience. The UX is so horribly thought. You need to hire better people for making this product.

Please add out of the office (OOTO) and do not disturb (DND). I could simply sign out to prevent notifications, but (to me) the purpose and importance of OOTO/DND is to notify people when you aren’t available via a message and/or auto reply. The lack of this feature is the main driver for the one star.

Lots of buttons, but it’s not clear what they do. Makes me unsure if I’m about to hang up the call or switch on my speaker.

When I switched out of AmazonChime to check a message, the video stopped working completely.

You can make calls.

Literally the one complaint I have with AmazonChime is that you can't ever delete what you've sent. And I mean deleting said messages on MY end, not the recipient's.

Tried to get rid of it every way possible. No luck. Bug?

When I try to login, it says you are not allowed to login with this network?? I am trying on two diff network still cannot login..