About: The best way to stay updated on the latest Galaxy, shop the curated deals, get
personalized recommendations, and unlock exclusive offers on Shop Samsung
App.
Early Black Friday offers are live!
Enjoy your exclusive, early access to
our latest holiday offers and early Black Friday prices on Shop Samsung App.
Listed below are our top recommendations on how to get in contact with Shop Samsung. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Shop Samsung. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Samsung Electronics America, Inc.
100% Contact Match
Developer: Samsung Electronics Co. Ltd
E-Mail: [email protected]
Website: Visit Shop Samsung Website
51.85% Contact Match
Developer: Samsung Electronics Co., Ltd.
E-Mail: [email protected]
Website: Visit Samsung Electronics Co., Ltd. Website
http://www.samsung.com/us/explore/shop-samsung-app/
By Marc7347
i’m honestly disgusted with the customer service i was given 2 days ago my new S9 that i ordered 2 months ago was corrupted by a system update that you guys pushed. i called the tech support and they could not help me and when i tried to talk to a supervisor i was told they were busy for over an hour on the phone and when i asked again i was transferred but then hung up on i called so many times the system new my name. so now i have to pay for t-mobile to replace a phone losing all my precious memories that i have had over the years thanks to your phone i have pre ordered every samsung phone since the S6 and even bought the samsung tablet and new S3 Watch because i believed in your product ....but now i hate to say i’m very unhappy with samsung and feel like just getting rid of all the products i have in my home and going to another brand you were apart of my family and you let me down
By Rick reviewer
After days of researching TV’s we decided to go with the Q90 series 4K. The last day of cyber shopping, after business hours, my wife tried to do this online. Our financing approval fell short by less than 100 which we could have easily covered by other means if we were given the option. Then while doing the online chat with “Raul” on the same evening he said there wouldn’t be a problem. He said all we had to do was call customer service during business hours and inform them of the situation, and they would still honor the cyber shopping sale price. So when my wife did call on the next business day, they did increase the credit line but she was treated very rudely and even hung up on by one service rep when trying to get the sale price as “Raul” said would not be a problem. Very disappointed customers of multiple Samsung products.
By Dee0729
I’ve always had a Samsung phone but this was my first time trying to purchase my phone through them directly and I’m already regretting that decision. My order was canceled due to an issue with my billing information. That made no sense to me seeing that they already authorized the payment instantly. Customer service wasn’t able to tell me exactly what the issue was that I should just place my order again. How am I supposed to make sure the same thing doesn’t happen again if I am not aware of what the problem was. My billing information had no errors. I’m having to wait longer to receive my phone now, didn’t even bother upgrading my shipping due to this issue. Worse customer service I’ve experienced quite frankly and I woke in the field. I will never purchase with them directly, considering not purchasing all together.
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