Track app not working? crashes or has problems?

Track Status

Last Updated on 2022-10-27 by Joe Greenway

I have a problem with Track

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Something else

57.1%

28.6%

Not working

14.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Track Problems 🔥

- Free version may appear unprofessional with tracking notices in every email

- Does not track all emails on both phone and computer

- Some users may find the concept of tracking emails invasive or uncomfortable.

📋 4 Reported Issues:

Eric 2023-08-25

I’ve paid for a yearly subscription to this app and it has completely crashed it will not send emails as before my tracking feed has entirely disappeared and it just says server not available need a response

Maria Blanchard 2023-07-13

Can you please tell me why the app now only shows a limited portion of the activity? I pay a lot to not be able to view all activity like I used to be able to do. I can only see very limited activity on the last 4-5 emails I sent. I used to be able to scroll back to older emails. Also, is there anyway to stop my opening of the email as showing the recipient opened it? Thank you!

Diane 2023-05-15

I uninstalled the app and my contacts have the word track in front of them.

Leanna Dawydiak 2022-06-09

I get noticed when an email read, but the supposed read email remains with the inbox with the dot that say unread. What does this mean as I can't be sure track app.io is even really working. It shows a location in LA…the person I send to is in San Rafael, and each time he gets an email it says either Comcast San Rafael…..and a specific place like "oath holdings"…..none of those emails that have supposedly been opened all show LA. Is it possible for someone to add the account I'm sending to and have the emails not go to the intended at all…can they rerouted elsewhere before track is even involved? Please advise.

Showing 1-4 of 4 reported issues:

Have a Problem with Track - Email Tracking? Report Issue

Common Track Problems & Solutions. Troubleshooting Guide

Table of Contents:

Track iPhone Issues and Solutions

Track iOS app crashes, not working, errors
Track iOS app network issues
Track on iOS has black/white screen

Track Android App Issues and Solutions

Track has errors/crashing/not working
Track server network connectivity issues
Track has black screen

⚠️ Troubleshoot | Fix Now in One Click

Track iPhone Issues and Solutions

How to fix Track app crashes or not working on Iphone (iOS):

Close and restart the Track app on iPhone
Update Track app to the Latest Version for iOS
Uninstall and reinstall Track iPhone app
Update your iPhone to the latest iOS version

Fix Track on iPhone unable to connect to server/internet connection issues::

To resolve Track network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Track Android App Issues and Solutions

Fix Track not working on Android, crashes, errors or is unresponsive:

Force Stop the Track App
1. On android, goto Settings » Track » click [Force Stop]

Update Track to the latest version on PlayStore

Clear Track App Cache and Data:
1. On android, goto Settings » Apps » Track » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Track.

Fix Track unable to contact server/ Track internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Track » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Track » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Track