SmartRace Connect app not working? crashes or has problems?

SmartRace Connect Status

Last Updated on 2023-09-12 by Marc Bonsels

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Common SmartRace Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SmartRace Connect app on iOS and Android devices. Solve all SmartRace Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SmartRace Connect iPhone Issues and Solutions

SmartRace Connect iOS app crashes, not working, errors
SmartRace Connect iOS app network issues
SmartRace Connect on iOS has black/white screen

SmartRace Connect Android App Issues and Solutions

SmartRace Connect has errors/crashing/not working
SmartRace Connect server network connectivity issues
SmartRace Connect has black screen

SmartRace Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SmartRace Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SmartRace Connect app crashes or not working on Iphone (iOS):

Close and restart the SmartRace Connect app on iPhone
Update SmartRace Connect app to the Latest Version for iOS
Uninstall and reinstall SmartRace Connect iPhone app
Update your iPhone to the latest iOS version

Fix SmartRace Connect on iPhone unable to connect to server/internet connection issues::

To resolve SmartRace Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SmartRace Connect black/white screen (blank screen) on iPhone:

Follow the SmartRace Connect iOS app troubleshooting guide Here →

SmartRace Connect Android App Issues and Solutions

Fix SmartRace Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SmartRace Connect app issues:

Force Stop the SmartRace Connect App
1. On android, goto "Settings" » click SmartRace Connect app. » click "Force Stop".

Update SmartRace Connect to the latest version on PlayStore

Clear SmartRace Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SmartRace Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SmartRace Connect.

Fix SmartRace Connect unable to contact server/ SmartRace Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SmartRace Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SmartRace Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartRace Connect on android.

Solve SmartRace Connect black/white screens issue on Android:

Follow the SmartRace Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Marc Bonsels, developers of SmartRace Connect.

About this app

With SmartRace Connect, you can connect your device to a main device which is running SmartRace and is connected to your digital Carrera slot car track via wifi. ** Important ** - Please understand that SmartRace Connect will not connect directly to your Carrera track, but to a device which is running the SmartRace main app via wifi. SmartRace Connect is only meant as a personal driver display, not as a light version or replacement for SmartRace.