NikeConnect app not working? crashes or has problems?

NikeConnect Status

Last Updated on 2019-10-09 by Nike, Inc

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Common NikeConnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NikeConnect app on iOS and Android devices. Solve all NikeConnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NikeConnect iPhone Issues and Solutions

NikeConnect iOS app crashes, not working, errors
NikeConnect iOS app network issues
NikeConnect on iOS has black/white screen

NikeConnect Android App Issues and Solutions

NikeConnect has errors/crashing/not working
NikeConnect server network connectivity issues
NikeConnect has black screen

NikeConnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NikeConnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NikeConnect app crashes or not working on Iphone (iOS):

Close and restart the NikeConnect app on iPhone
Update NikeConnect app to the Latest Version for iOS
Uninstall and reinstall NikeConnect iPhone app
Update your iPhone to the latest iOS version

Fix NikeConnect on iPhone unable to connect to server/internet connection issues::

To resolve NikeConnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NikeConnect black/white screen (blank screen) on iPhone:

Follow the NikeConnect iOS app troubleshooting guide Here →

NikeConnect Android App Issues and Solutions

Fix NikeConnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NikeConnect app issues:

Force Stop the NikeConnect App
1. On android, goto "Settings" » click NikeConnect app. » click "Force Stop".

Update NikeConnect to the latest version on PlayStore

Clear NikeConnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NikeConnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NikeConnect.

Fix NikeConnect unable to contact server/ NikeConnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NikeConnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NikeConnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NikeConnect on android.

Solve NikeConnect black/white screens issue on Android:

Follow the NikeConnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nike, Inc, developers of NikeConnect.