Dispatch Manager Reviews

The recent update regarding the complete job bug is still present, in fact there are more bugs occurring, not able to edit contact information, when you add apostrophes or commas to a note, it adds a bunch of symbols, and when searching for a work order, all the numbers become duplicated. The biggest problem of it all is when you schedule an appointment and the job randomly turns gray.

I’ve used DispatchManager for almost two years, and it’s been frustrating to say the least. I’ve used it on my phone as well as my iPad and DispatchManager seems to have less issues on the phone version. However every time I try to save an estimate on my iPad, the screen goes white and I have to reset DispatchManager and lose the detail of the estimate forcing me to start over. The user interface is great but the software needs to be fixed ASAP! Dispatch please fix this for the iPad!!!

I have been using dispatch for 2 yrs and it was great and easy to use in the go from my iPhone but since the new update it’s no longer convenient on the go. I used to be able to copy part numbers from my notes to order parts on the go or call phone numbers that are written in my notes. Unfortunately I will be looking for new software as I’ve asked them to fix whatever they changed and they can’t seem to do that.

DispatchManager crashes way too much, right in the middle of leaving important notes. The maps doesn’t keep or load jobs correctly. You have to go back to the alert tab to scroll back thru jobs and click on them before they appear on the map screen. There are way too many glitches on DispatchManager and it’s very frustrating 🤬🤬🤬

App looks nice and screenshots show features I would like to try out. However there is no create new account option and I can't do anything within DispatchManager without already having an account. Website also only has a "get a demo" option with no other way of account creation. Too many hoops to jump through and no pricing shown openly on their site. DispatchManager could revolutionize my business or be completely useless, I couldn't tell you.

The scheduled and unscheduled jobs on the map are always out of date. The only way to bring it back to current time standing is to delete DispatchManager and reinstall.

I have been using DispatchManager for almost 3 1/2 years this last update makes it very hard to use always losing connection.

It is a pretty good scheduling app for the money you pay I like the feature that it will send my customers reminders and updates when we are on our way

having a really tough issue opening photos though every time I do DispatchManager will freeze then close Hopefully someone can fix this soon

Would be great if they added a print button, so I can print from my iPad. It is a good app, although it does have a few hang ups. Easy to accidentally move a customer on the scheduling, and you cannot make the scheduling screen bigger.

Pictures are hard to save and load. Takes forever.
Apartment numbers are not being saved.

Dispatch was introduced to us in late 2015 through AHS that we contract with. We have since been using for all of our customers. It is easy to use and if ever there have been issues their tech support is awesome, quick, friendly, and very helpful. We use to manually enter all work orders bust now several companies that we contract with are also using the program. Merging all of our contracts have run smoothly. I highly recommend all companies use this program.

Sincerely,
Debra Hussey
Tri County Appliance

App is extremely very useful and made my schedule a first class one. Great App indeed. DispatchManager earn my 5star ratings any day any time.

Love DispatchManager ... but PLEASE! Make calls color coordinated or list which tech belongs to which call

Super user friendly! Easy to understand and well designed!

The ability to add landmarks to the map so that my technicians know where (Supply House)’s are Also the connectivity to DispatchManager is very spotty but it does everything I needed to do

This is a great Company! I have used their service twice. There are polite, on time and helped me out each time. Highly recommended. Clean up was great and the people are really nice✨

They were so nice, helpful and professional on the phone when I called them needing help with some outlets that were loose and the plug ins just fell out . They sent a worker out the next day ! He needed some extra parts, and came back the next day and fixed the outlets just fine and now the stuff I plug in stays in with out falling out! I also had a problem with a fan with a light bulb in my shower as it was making a horrible screeching noise when I turned it on/ it was old and obviously quit working. He removed the device and now I obviously need a new fan with a lightbulb. I can buy the part, but will have to contact you again, to install the new one, since I am very afraid of electricity and being electrocuted!

The electrician was prompt and fixed my outlet problem satisfactorily !

Thank you for your excellent prompted and good repair job done!
Pamela edwards

Solid app and great company. Support team is awesome. App has some small glitches— like every app these days but they always are helpful and listen to feedback. Couldn’t run my business without it.

I keep trying to upload photos and it says “unable to upload “ “try again later”.
I delete DispatchManager and redownloaded it multiple times ! Reset my phone , even factory reset it! I am a hvac technician and need to be able to upload photos ! If anyone had this issue and can help . Thanks I’m advanced !

Rhonda was absolutely wonderful!
Patient, professional and very understanding!
I couldn’t ask for better service!