Contact Freja

Contact Freja Support


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About: Freja is much more than a classic e-ID. With Freja, you can access e-services,
prove your identity and age with its digital ID card, share your identity with
others online, control how your personal data is shared with a secure,
government-approved app.


 
  2026-04-21

Freja Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Freja Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Freja eID Group AB



Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Freja Website

Privacy Policy: https://frejaeid.com/integritetspolicy/

Developer: Freja eID Group AB





Can I trust Freja app?

Protect your data and wallet. We investigate the developer's website (Frejaeid.com), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.6 out of 5

Passport biometrics not working

2024-12-29

by Kiduno

Tried to register for FREJA with my iPhone. Scans passport fine but the nfc implementation is garbage. I’ve tried third party apps that work just fine at reading the passport so it’s clearly this app that is an issue.

Can’t set up freja not sure what to do until fixed

Not working at all

2024-12-30

by Nick 94010

Keeps crashing and saying that the identity number is not valid (which it is...) - seems the app/ service have not passed simple Q/A testing...

Waste of time

2024-12-31

by AppleUser95014

Was told I can care an eID with a resistance permit but it does not accept it in the app.




Have a Problem with Freja? Report Issue




Why should I report an Issue with Freja?

  1. Pulling issues faced by users like you is a good way to draw attention of Freja to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Freja customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Freja.


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