Contact Imou Life Support
Company Name: Huacheng Network Technology Co.,Ltd.
About: ABOUT IMOU LIFE
Imou Life App is specially created for Imou cameras, doorbells,
detectors, NVR and other smart IoT products, committed to creating a secure,
simple, and smart life for everyone.
WHAT’S NEW
- Brand new UI for a better
experience
- Switch to mini card mode for clearer device display
- Create groups
of devices to easily monitor together
- Alarm message displayed on the
homepage
- Use the search box to quickly .
Imou Life Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Imou Life. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Imou Life. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
Read 25 Customer Service Reviews 😭😔💔
Hi two of my cameras IPC G26EP and IPC C22EC are not connecting to cloud and adding into my account.The other thing our service provider made some changes on our router could this be the problem and are you able to help? Thank you, your assistance is greatly appreciated.
Cannot get any support from IMOU. My Front door camera works but the rear door camera does not. Also we do not get any info on my wifes phone and we use to. Is this a cost issue or a technical one and how do we solve the problem?
my user name is lezly.singh13@redacted, but know its showing invalid user name .
The camera was work just great but lately it keeps going off line. I have a good strong connection with my router. I have tried every thing so how do I fix this problem
Bonjour je n'arrive pas a créer un compte imou, on me dit mot de passe oublié quel mot de passe a utiliser celui de la boite mail ou un autre merci.
Recover data sir
My camera problem devices password loock. Forgot password. Help me
The app works on my phone but it went away on my wife’s phone how can we reconnect
We forgot gmail
My camera does not except my new modem/ wifi
I have two camera with you guys on subscribrition which I'm paying for and I bought two for my friend and I get and email that you going to change me for the two I bought for my friend if you guys take any money out off my account for those two what I bought on Saturday 24 off September 2022 I will discontinued my service with you guys
I have two camera with you guys on subscribrition which I'm paying for and I bought two for my friend and I get and email that you going to change me for the two I bought for my friend if you guys take any money out off my account for those two what I bought on Saturday 24 off September 2022 I will discontinued my service with you guys
Je me suis fait donner une caméra imou et elle est toujours au nom a qui appartenait et pas capable de le rejoindre pouver vous m'aider me dire comment fairrenpour la m'être à mon nomn
I forget Imou life I’d password
I have 5 cameras and can only see 4 how can I see my other camera. Plus 2 of my cameras are playing up they not doing the 24 hr bit can you please help me
Hi I have two of your cameras (ipc 628EP} one camera works fine but the other camera on the time line shows a solid blue bar, it does not show movement marks, also the light does not go on on detection but stays off all the time. I have set it back to factory settings and reset the camera but it makes no difference. Please advise what to do. Mike
حدثت برنامج الكميرة ورفضت ان تتصل بالنت و عندما عملت ري ست كل ما احاول الدخول يقلي الجهد مربوط بالرقم وهو نفس رقمي اش المشكله
My cameras went off-line and I am unable to reset them and unable to contact anyone for assistance I have three cameras they all are off-line at the same time
my camera went offline I reset it but still have problem getting the camera back on line the app dos not say how to get it back on line also can I to how can I call costumer support do you have a phone number?
I constantly have a problem with Imou on my phone when I try to open it shows Connection Failed. What should I do? Can I get any technical support on the phone that can guide me and explain clearly. Thank you Eva T
My device not blind my mail id
Hi i Cannot connect imou looc to my Samsung phone as there is no 8 bit security code on the label on the packaging only a P/N and a S/N number could you please send me a code as I cannot get administration to work either thx
Horrible App.
by Br'on
Had this app for 1.5 years now. Multiple issues. I purchased a set with 8 cameras and connected them all to the WiFi. There’s no continuous scrolling when looking at the camera history. And it keeps reloading from the beginning every-time I try to scroll to see what happened a couple minutes / seconds later. Within those couple of seconds. Anything can be missed like someone passing by. It gets to be annoying when I’m back from work and find packages missing, and have to view each and every single second of the past 10 hours just so I won’t miss a thing CAUSE THERE IS NO CONTINUOUS SCROLLING. on top of this, throughout the last 1.5 years the app kept logging me out, prevented me from logging in even with the correct login info, as well as giving me the “unable to display” screen when I’m at work. This was especially irritating when I went on vacations and wanted to check my cameras. Save your money and time. You ARE paying for quality and this is exactly like its price. Cheap and useless. Better off paying for a RING or NEST cameras.
Its just so slow slow slow
by Goddamnwhatsapp
Application is nice. However, everything is just super slow and exhausting. Every time I try to switch cameras, they have to load back up and it stays stuck anywhere between 92% - 99% for about 10-20 seconds. It may not seem as much but, it really gets frustrating when you’re trying to view past recordings, as every time you move through the recordings, it needs to load back up. If you're trying to find something on previous records, and do not know the exact time, then you will take hours and hours trying to browse through.
Is this only happening to me?
Started off great but overall a disappointment
by MamaShaw22
I purchased 3 devices which worked and recorded great for the first 30 days. I signed up for the autopay plan for each and they have been just sucking money from me each month without providing the cloud storage to see events on my devices. If not watching live they are worthless and company does not offer refund or compensation for services owed. Horrible customer care setup.
Have a Problem with Imou Life? Report Issue
Why should I report an Issue with Imou Life?
- Pulling issues faced by users like you is a good way to draw attention of Imou Life to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Imou Life customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Imou Life.
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