AT&T Photo Storage app not working? crashes or has problems?

AT&T Photo Storage Status


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⚠️ Most reported problems ⚠️

Something else
43.8%

Not working
37.5%

Photo/Video
12.5%

Login
6.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of AT&T Photo Storage Problems 😠👌🔥

- Takes a long time to view pictures

- App freezes when loading pictures

- Photos can be deleted from the cloud

- App tracks user location

- No option to download over Wi-Fi

  7 Reported Issues: 😵🆘🛟🚨📢

Elaine Peterson
2024-11-10

App won’t open on new iphone

Simone
2024-01-15

AT&T photo storage app freezes and I cannot get it to finish storing my photos. HELP!!!!

K
2023-06-29

I am experiencing the same as reported earlier. I see grey blocks and ALWAYS have pictures needing uploading. How can I get my pictures back. These are the ones I deleted off my device to save room?! HELP!

Johnny Mcgarrah
2023-06-14

I cant back up any photos and some that are backed up are becoming gray blocks. Websites say uninstall and reinstall the app but will i lose all photos ?

DAWN M. ALLEY
2023-04-28

when trying to download my pics, it doesn't save them all. I constantly show a number of photos being backed up. Right now, I'm waiting on 459 photos

Bill
2022-10-30

Have iphone14 pro Using the att photo app I have 594 photos. The app gets to 592 and just keeps trying. The only way to stop the app is to remove it. Have tried several times same result. Have reinstalled the app, turned phone off and back on nothing works Any suggestions?

Stanley Sleeper
2022-09-16

I have a new phone that does not support my Memory card. Memory card has been removed from old phone and is now in a computer. I would like to transfer my photos from old memory card to photo storage via web interface. Please provide instructions on how to complete task. Stan

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Common AT&T Photo Storage Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AT&T Services, Inc., developers of AT&T Photo Storage.


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Contact e-Mail: [email protected]




About this app

Download the AT&T ProTech app to call or chat with a ProTech support expert for help with your phone, apps, and technology. *AT&T Protect Advantage subscription not required. **Storage size depends on subscription in AT&T Protect Advantage.  Fast speed and unlimited* storage space put your entire collection at your fingertips and ready to share. • No Data Charges: No need to wait for a Wi-Fi connection.  Data rates do not apply when on AT&T’s network. (Requires eligible AT&T data services. Excl. & restr. apply.  AT&T Photo Storage is just one of the premium benefits that comes with AT&T Protect Advantage.  With the AT&T Photo Storage app, you can easily (and automatically) back up and secure your photos and videos, without sacrificing quality.  You can back up photos and videos without using your AT&T data plan.  There may be limitations on the size of each video that can be backed up and secured. **Messaging rates may apply.  Free up storage on your device with one touch to make space for capturing more memories.  Use subject to wireless service terms including those related to data speed.