GroundCloud Reviews

The routing software itself works great. My issue is with their billing procedures and other features of the software. We ordered VEDR devices through them and they billed us immediately. Nearly three months later we still haven’t received our order. Standard business practices are you don’t bill the customer until the item ships. This comes across as a purely greedy and self-serving move. Meanwhile I have to eat the cost of the item for three months with no benefit. Also, had to contact them multiple times to get the discounted rate on billing for the monthly services. Then the add-on features don’t work all that great. When drivers report maintenance issues no notification is sent to management.

This obviously is not run by anyone tech savvy. There are obvious shortcuts taken in the development that even people that aren’t tech savvy can see a mile away. The map for navigation and map for plotting stops are different. The navigation map is extremely simplistic and/or vastly outdated. There is not a check to see if the “access” point in the street is even the same street name as the address. God forbid you have to go to an apartment complex. It’s a coin flip if it will split the apartments into different stops or pile them all into one. If you have to go down a side street and come back it will not order your stops on the right side of the road. It will just take you to the furthest point first and order them from there. This is just a few of the issues that are simple enough to put into a review but GroundCloud is literally only used because it has no competition

This new navigation “update” is trash. Stops keep disappearing like they’ve been delivered. The whole thing freezes more then it did before so you have to close the whole app. The navigation is absolutely terrible the little arrow thing that shows where you are in the drive is either 20ft -200ft behind so if you are just auto piloting to the stop you miss the turn. If a new driver or a driver who’s older relies on it (like we’re supposed to) it is going to add hours to their day and miss deliveries will skyrocket. It doesn’t tell you the most optimized route to the next stop it takes you the longest way possible. I was at a stop and had to deliver to a house two doors down a dead end road it wanted me to go out of the neighborhood turn around on a looped driveway and come all the way back. The navigation was not something that needed to be updated maybe tweaked but what you guys did is an abomination and clearly no test trials were done on it. Please at least give us the option to use the old navigation system until this mess is fixed. So we can do our JOBS!

Great app but there is one major flaw for the use on my routes. The majority of our routes is in rural areas. Meaning we have routes that have 80 stops but drive 300+ miles and 200 of that is gravel roads. this app systems have no idea what gravel roads are apparently let alone which ones are maintained or which roads are pure sand or dirt (mud after rain) and impassable due to weather or even a road at all. It would great if the driver or administrator could alter maps to tell the routing system that certain roads are impassable so that the newer drivers don’t have to waste 20 minutes a day having to backtrack several miles because a routing system told them to go a certain way.

Large cities GroundCloud is wonderful and the greatest thing to have but rural and remote areas this thing is useless and wastes time. Allow us to alter roads for “automatic” routing and you’ve got the best routing map ever.

DRO has this flaw as well on rural and remote areas. You can close sections of city streets and highways but not rural roads. DROs plotting is a joke, too. At least with GC you can manually plot a stop to a very specific spot.

Ive been using ground cloud at work for almost 3 years and it worked great! All up until this last update. There was nothing wrong with GroundCloud I have no clue why they keep updating and adding unnecessary things. Now when you go to route it’s SO SLOW it used to take me about 3 minutes now it takes me 15 because I have to wait a few seconds after every stop I route so it can load. Half the time I’ll do all of that and the new routing just doesn’t take and I have to do it all over again. GroundCloud is just so slow now it used to be fantastic, 5 stars up until the last update. 2 stars because it still works I guess, just abysmally. If it ain’t broke DONT FIX IT!!

Good for training the new drivers and for experienced drivers. However it is becoming more noticeable that there is a lack of IT staffing. Recently the system continues to go down and no warnings are given. It currently cant handle the large amounts of data due to the surge in stops. Therefore my only theory is that there has not been sufficient investment on the servers and maintenance side. As an ISP depending on GC I can no longer risk for the system to go down all day without resolution.

Please take back the “best route option” I find myself pointlessly driving 2-4 minutes extra sometimes per stop because the GPS doesn’t automatically always show the quickest route anymore, it only shows where my vehicle was last facing and directs me from there. It only takes a second to back in somewhere and turn around. I don’t want to drive 4 minutes somewhere when it could only take 1.

Would be nice if the stop count was added to the map screen. With this systems reoccurring fault of updating many times during the day. The driver would be able to see any added stops during the day without going to the main screen. By that I mean complete/remaining. It’s a pain there’s no notification of added stops after you set up the route. Plus the driver would be able to see how they’re doing without switching pages.

The feature is request the most, upon years of experience using competing apps, is addresses. When you navigate, with whatever app you use, it should use the address, not “unknown pin”. I feel like it’s just using coordinates. At least provide the option to toggle coordinates or address. Then this would be the end all be all best app, all bases covered. Also the notifications can be a bit much. I’ve had GroundCloud for 2 days and I’ve had over 40 notifications, none of which apply to me or are useful. Just a thought.

I find GroundCloud very useful however, one thing that would be nice is the algorithm for mapping to have more right turns versus left turns as much as possible. Not to mention when going down a cul-de-sac instead of going from right to left right to left (bouncing back and forth) do all the right ones flip around and then you’re back on the right side again! I usually have to manually do route zones and circle each individual stop that I want to do and map out my route that way. Otherwise, GroundCloud is good!

I like using GroundCloud but I could use some tweaking with the addresses. I wish instead of sharing the pin location with whatever navigation you use, it would share the address instead. The pin points aren’t always accurate so it would be helpful to share the address instead. Would be faster if it was that way plus we can adjust the pin correctly. I’ve also encountered an issue with the house numbers on GroundCloud . When you zoom in to adjust the pins, the house numbers are sometimes incorrect. Like it’ll show that one house is 1235 whatever st instead of the actual address which could be 1234 whatever st. It is a good app but could def be a little better.

My only issue and from what my drivers say they agree with me. Everytime this app updates the routes on the desktop site it sends a notification that new stops are available to every driver and they have to dismiss the notification. This happens every 10-15 minutes. It’s highly annoying. Is there anyway to stop that?!

If you don’t already know, GroundCloud allows you to do anything the scanner does and more 1000xs. If you have new houses coming up in your area. You can update the location of the house on the map and it’ll always plot where you put it. Making it easier for the driver that needs to know where that house is the next time. Not to mention, it’ll tell you the SID ID of where it is in your truck. And countless other much needed help. I wouldn’t use any other app. Built in safety training. It’s ease to use. It’s the best!

I’m not sure of another place for talking about the management portal but I love the updates that you’ve added within the last year! A few things I’d love to see if possible would be the ability to assign a vehicle to a route/driver like the route schedule does for route to driver. Also, I love that I can put the expiration dates for documents here and it would be beneficial if I could upload the document itself also. I love the organization I’m able to keep with everything it’s already including!

Single most effective tool I have ever purchased for the drivers. Give me 10 minutes with a experienced driver and that driver can deliver any route even in the dark. Give me 2 days with anybody and they can go out and be successful with 3/4’s of a normal route the very first day. After a week by themselves they are good to go. GroundCloud is amazing other than houses that have just been built GroundCloud knows where it is. Of course my routes are all in the city so I can’t speak for BFE areas but it never fails to find a address in the city.

As an experienced driver, even I have reduced time in the morning and on route.

For my newer drivers, it’s easier to train and get them to relate to the stops in their manifest in relation to delivering them.

You can’t put a price on training (you can, it’s called expensive) and this tool dramatically reduces the amount of time you have to train a new driver or an experienced driver on a new area. Cross training has never been easier!

As a FedEx delivery driver I think there should be update that allows the driver to be able to search up a stop address in a search bar and be able to create a new stop on that exact house or business, building etc. , you can hold a location and add a stop but searching on google or safari maps to see where a address is and then physically looking for that place on this app is a lot of extra work and time wasting and when u you hold down a location to create a stop sometimes it doesn’t even have the dot on that address and the dot will be a mile away to the same house number but on a different street, a update like this would help a whole lot

I'm a FedEx contractor, and this is my second business; days ago, I wrote a review about this app that they are amazing, but I complained about their phone calls answering! Minutes ago a very polite Marketing Manager called me and explained they had an issue on that day, and I found she was right! I had mentioned GroundCloud is excellent, and still, I’m saying it’s a great and user-friendly app. I’m a Computer Engineer, and I can see how they have developed their app creatively. I’d mentioned you are an excellent Company, why you are not taking phone calls … this is the part want to correct myself about my past review, as her call showed me that Customers are important for this company as They take care even for every single review.
Thanks Mrs. Sarah, for your call and your excellent communication and explanation of the issue.

GroundCloud is amazing!!! I was a FedEx Ground driver before this app. I remember how long it took to line up the routes on a paper manifest and to try and remember where all the hard county addresses were. With ground cloud I can save addresses, leave helpful notes to other drivers and cut back on training time! GroundCloud is a delivery driver’s best friend! Thanks for helping us be more efficient!

I have a rural route so a regular map engine like google or waze slows me down and sometimes the addresses aren’t correct. Plus I have to input the addresses one by one, big hassle if I have over 100 stops. But this is defiantly my go to every shift. Helps me run my route fast and efficient and also helps me locate the packages easier as well.