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by Need2know2.0

This new navigation “update” is trash. Stops keep disappearing like they’ve been delivered. The whole thing freezes more then it did before so you have to close the whole app. The navigation is absolutely terrible the little arrow thing that shows where you are in the drive is either 20ft -200ft behind so if you are just auto piloting to the stop you miss the turn. If a new driver or a driver who’s older relies on it (like we’re supposed to) it is going to add hours to their day and miss deliveries will skyrocket. It doesn’t tell you the most optimized route to the next stop it takes you the longest way possible. I was at a stop and had to deliver to a house two doors down a dead end road it wanted me to go out of the neighborhood turn around on a looped driveway and come all the way back. The navigation was not something that needed to be updated maybe tweaked but what you guys did is an abomination and clearly no test trials were done on it. Please at least give us the option to use the old navigation system until this mess is fixed. So we can do our JOBS!

by Titian83

This obviously is not run by anyone tech savvy. There are obvious shortcuts taken in the development that even people that aren’t tech savvy can see a mile away. The map for navigation and map for plotting stops are different. The navigation map is extremely simplistic and/or vastly outdated. There is not a check to see if the “access” point in the street is even the same street name as the address. God forbid you have to go to an apartment complex. It’s a coin flip if it will split the apartments into different stops or pile them all into one. If you have to go down a side street and come back it will not order your stops on the right side of the road. It will just take you to the furthest point first and order them from there. This is just a few of the issues that are simple enough to put into a review but this app is literally only used because it has no competition

by Team Hefe

The routing software itself works great. My issue is with their billing procedures and other features of the software. We ordered VEDR devices through them and they billed us immediately. Nearly three months later we still haven’t received our order. Standard business practices are you don’t bill the customer until the item ships. This comes across as a purely greedy and self-serving move. Meanwhile I have to eat the cost of the item for three months with no benefit. Also, had to contact them multiple times to get the discounted rate on billing for the monthly services. Then the add-on features don’t work all that great. When drivers report maintenance issues no notification is sent to management.