Spin — Electric Scooters Reviews

Spin — Electric Scooters Reviews

Published by on 2024-10-23

🏷️ About: Spin is a shared electric micro-mobility app that offers an alternative to traditional forms of urban transport. The app provides access to thousands of shared scooters and bikes across the country. Spin is committed to being the best possible partner for cities while building the safest, most equitable, and most sustainable mobility solution for the communities it serves.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
51.0%

😎👌🔥 Positive experience
27.2%

🙄💅🫥 Neutral
21.8%

~ from Justuseapp.com NLP analysis of 449,076 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Make sure you go over the options carefully in the app especially if using Apple Pay

- The scooters feel very safe and only allow you to go 10 mph

- A quick and budget friendly way to get around town

- Easy to start a ride



Read 33 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Great scooter experience, terrible in-app support

2022-05-22

I had a good experience with the scooter and app, but when I parked and attempted to take a picture of my parking job as SpinElectricScooters instructed, it got stuck on a loading screen. I tried to go back to the previous screen, but SpinElectricScooters wigged out on me and ended up failing to load the picture and charged me $5 for not uploading the picture. I went to the FAQ/help section to submit a report, but SpinElectricScooters would not let me select a location! Every time I tapped an option in the drop down bar, it would close the menu and leave the spot blank. I tried to submit a report for roughly 15 minutes, restarting SpinElectricScooters several times.
I called the support number and was on hold for another 10 minutes or so. I was finally prompted to leave a voicemail, which I did. It has been two weeks and I have not heard back from them. I will be disputing the charge through my credit card company if this isn’t resolved soon.
It’s a shame, because it was working so well for me until then! I would still recommend this to people, as nobody else I’ve talked to has had this issue. I’m pretty sure it’s not a common problem.

Hassle

2022-06-23

Unable to do two rides on one phone with SpinElectricScooters , have to use work or student email, clock and money starts running as soon as you hit submit... not when you get on the scooter and turn the go switch. There is no navigation on SpinElectricScooters , which makes no sense considering the scooters can and are left anywhere. The scooters are not given an exact location on SpinElectricScooters , we are meant to be on the lookout for them as we are driving whilst we have put in the directions for the cross streets to find them in the first place. The battery percentage is made clear on SpinElectricScooters before arrival which is nice, but if the scooters aren’t solar powered and can be left anywhere and there isn’t anyone policing them up on a daily and recharging them, then 🤷‍♀️. Also to have this many mis-steps for a company that is so established, the pricing at $1.00 to activate and then $0.29 a minute isn’t going to work...AT ALL!!!! Good concept...needs more work, also absolutely no advertising. Wouldn’t have known about this unless I happened to see a few people scooting by on a whim.

Has not yet worked seamlessly once (in 4 attempts)

2022-07-24

Attempt #1) Pre-Original scooter ban circa mid-2018. I signed up, deposited $5 into my account, because unlike the other services in SF at the time, Spin required a deposit. When I got to the point on the map where the Spin a scooter was supposed to be, it was nowhere to be found. Fooled me once, shame on you.

Attempts 2 & 3) Twice in the past month, I have arrived at a Spin scooter ready to hop on, only to discover that due to my owning an iPhone SE, the Spin app literally would not allow me past the page where I have to check the boxes where users must attest to not riding on sidewalks and wearing helmets... the issue is that that page has one more checkbox attestations that must be completed than can fit in the screen of an iPhone SE (with its smaller screen) and yet, inexplicably, will not scroll to allow me to select the final necessary checkbox so I can submit and move on. Fooled me two and three times... shame on me.

Attempt #4) Upon hitting the “ride” button, the scooter never unlocked. Then when I went to end the ride, first SpinElectricScooters said it couldn’t lock the scooter (which never was unlocked to begin with) and there was a server error that prevented me from ending the ride, so I was incurring Billings long after I rented a Jump scooter instead so I could get to my train on time. Fooled me four times... we won’t get fooled again.

Walk. Avoid spin scooters. Look for lime/bird instead. Terrible!!

2022-08-25

I rent scooters fairly often. Lime and bird are both good choices. Recently, spin has been very available in our city. Now I know why. Their parking and locking system is terrible. If you try to end your ride and happen to be in an area SpinElectricScooters thinks is inappropriate, the scooter will in fact lock, but not end the ride and you will continue to be charged. Parking zones are not shown on the in-app map. We rented three for an hour. We parked them exactly where we had unlocked them originally. SpinElectricScooters kept saying that we needed to find a new, approved zone. When we picked up the scooters to move them, they make a terrible alarm sound and tell you to unlock them before you move them. This is not possible as SpinElectricScooters is still charging you for the ride, but you cannot simply keep riding anywhere. It took us an extra 20 minutes if walking around our park, trying to find an acceptable parking zone with three scooters yelling the whole time. This ruined our night, was exhausting, and embarrassing. SpinElectricScooters also will not work unless you allow them to know your location even when SpinElectricScooters is closed. Both Bird and Lime allow location setting to be active only when SpinElectricScooters is active. This is the worst choice by far. I’ll never use spin again. Worst scooter service by far!!

Multiple issues

2022-09-26

What should have been a 5-minute travel turned into a 40-minute nightmare. First,
a scooter showed on the map that was available somewhat near my home. Not there. Reloaded SpinElectricScooters , still showed that the scooter was there and fully charged but I was standing in the location with no scooter. I made the 10-minute walk in the opposite direction to the next closest scooter. This scooter randomly shut off on me 3 times. I had to go through a process of ending the ride (can take a minute to do so) and rebooting the ride in order to get it to restart. After 20 minutes of this adventure, I was no closer to my destination and even further away from the bus to be able to change modes of travel. So I decide to walk. I park it in an eligible parking space. It does not end the ride and starts sounding an alarm at me. So I ride around, pushing it manually, (alarm still going) to park it near other scooters. Doesn’t stop. Finally after restarting SpinElectricScooters and trying to find support, I was able to get the scooter to successfully reboot with the power button and stop the alarm. I was extremely late for my commitment despite giving myself extra time to find a scooter. If it was just one glitchy scooter, that’s understandable, but with the second glitch of expecting to find a scooter some place and have it not exist is just enough for a 1-star

Will auto-reload balance without your permission

2022-10-27

SpinElectricScooters will allow you to use Apple Pay which is cool at first, but when your balance runs low, they will automatically reload $5.00 into your account without notifying you (I didn’t know that was possible with Apple Pay). When I went to turn off this setting, the switch would always toggle back on... I recorded my screen when that happened. Super scummy. I asked for a refund of this amount so I’m waiting to hear back otherwise I’ll issue a chargeback with my CC. Lastly, even if you’ve funded your account, they’ll ask you for your CC number when you try to scan a bike! They say your card will be “secure” but I wouldn’t trust them with it given my current experience with them. It also defeats the purpose and security of using Apple Pay if you eventually have to give them your card number. UCSD students: STAY AWAY. I know the free $5 is super tempting but dealing with this company and it’s BS charges is a pain. There’s so many other options in San Diego (limebike, ofo, bird, etc).

UPDATE: Spin reached out to me and told me that they cannot refund auto-reloaded balances (despite it being enabled by default and without notice). I will be contacting my CC to issue a chargeback.

Onboarding is hostile to travelers, feedback not accepted for app or service

2022-11-28

This review is about the poor sales and onboarding experience and the hostile approach to customer feedback, not the scooter service which I haven’t tried yet. I just want to decide if I should sign up, and SpinElectricScooters and web site provide no help. There is no way to check the presence of scooters in another location. I want to get a feel for the presence and distribution of scooters in my desired location on the West coast where I am headed. But there is no way to check, except to try scrolling the zoomed in map across the entire country from the East coast, and then SpinElectricScooters crashes after I get to Kansas. When I tried to leave feedback for SpinElectricScooters , the Contact Support page allowed only feedback regarding the scooters, and does not accept any feedback about SpinElectricScooters or service (denied without a valid scooter ID number). This passive aggressive posture towards users is a bummer. I’m turned off about using this service and I haven’t even seen one of the scooters in person yet. Update: the feedback attempt generated an email response, but it came from a noreply address… passive aggressive once again.

Fraudulent app

2022-12-29

App locked my scooter after i clicked end ride but timer didn’t stop and said could not end ride, contact customer support. Tried reaching out to them numerous times to find out it took and additional 30 minutes to end the ride and they charged me for the full time. No one rides scooters for that long the battery wouldn’t even last 30 minutes, not to mention they forgot to adjust the time. After the fact they sent me and email saying I parked in a “wrong zone” when I didnt even ride the scooter on a street and parked it next to other parked scooters. I was with my friend who parked his scooter next to mine and he did not receive the same email. the email also stated that normally it would be a 25$ recollection free but they would “let it slide”.app is a total fraud out for people’s money with horrible customer service and slow scooters. If you’re looking for an app like this I would highly recommend bird as they have no bs parking rules, good customer support, scooters that actually go fast, and a reliable app. I hope others that see this do not get SpinElectricScooters so they don’t have to deal with the fraud I did.

Frustrating App - Good Scooters

2023-01-30

I have no idea how SpinElectricScooters has a 4.5 star average.

I’ve never used SpinElectricScooters without issue. The screen freezes and SpinElectricScooters begins my ride without telling me. It has too many buttons to press and has 10+ second lag times for the prompts at the end of the ride. Currently, my app has been frozen for over 10 minutes on the screen where I took a photo of my parked scooter. In the past, I’ve simply not been able to submit photos at all because of the slow prompt issues and essentially not realizing that more prompts are coming. Then SpinElectricScooters tells me I will be penalized. Customer service response emails seem canned and robotic, and don’t address all issues.

On the other hand, the scooters themselves are pretty great. They’re placed in locations where Bird and Lime scooters are not, and they make a cute droid noise when they’re activated. Throttles are positioned a little too low to get a solid, steady push with my thumb, but I have that problem with all of the scooter brands. I like the handlebar height and base width too.

Read before scooting

2023-03-03

Nothing compared to the pure joy I experienced scooting through the night life of the city. The exhilaration of whipping past pedestrians was a feeling like no other. At max my scooter reached speeds of 16 MPH, I was Usain Bolt. I’m not kidding when I say this was one hour of nonstop, continuous, constant, unrelenting fun.
Unfortunately SpinElectricScooters was trash. Slow, hard to navigate and ultimately did not allow me to end my ride. My anxiety soared as the timing meter continued to tick higher and higher and higher. Will I be able to Uber home after this? Do I have enough for a bus ticket? I found myself in the trenches of customer service. The phone number was buried deep within the folds of the gruesome, dark pages of their website. Ultimately I was put on hold and no one ever picked up.
I resorted to sending emails- which they responded to in 20 minutes promising a refund of the time I spent trying to park and end my journey.
While email was the most effective tool for ending my ride and getting a refund there were other scooter options that have better apps.

Customer service and lack of user friendliness

2023-04-01

I really do enjoy the spin scooters, I do, however today I ran into an issue with the scooters which took me 40 minutes to solve. I was riding the scooter back from my university gym when I had to stop by a local grocery store to pick up something’s so I locked the scooter. Little did I know this was out of campus, which means I cannot park there. When I got back and tried to unlock the scooter, it did not allow me. I got a message telling me to move the scooter back to campus but every time I tried to move it, it made a ridiculous sound. I tried calling customer service but all the representatives were busy and I needed somebody to tell me what to do so the scooter would stop charging my bank account. There was nothing I could to unlock the scooter, which is a major flaw considering SpinElectricScooters keeps telling you to move the scooter into campus to unlock it. In the end I had to carry the scooter back into the campus grounds despite the awful sounds it made. This was probably the most annoying experience I’ve had with Spin and I hope this is fixed. I understand that the mistake was mine however SpinElectricScooters charged me 5 dollars and didn’t even let me unlock my scooter. This is absolutely ridiculous. That’s 5 dollars down the drain for nothing! I was just standing there trying to figure out how to unlock the scooter and i got charged for it!
I always loved the Spin scooters but this left me quite disappointed.

Kinda Weird I Guess

2023-05-03

My family and I decided to go for a ride, but the scooters kept acting up. They deactivated in the place where we found them. At me point, my brother’s scooter stopped when he was cruising at max speed. He immediately fell off and onto his face in the cement. On one other occasion, everyone else in my party had their scooters deactivated when we reached the no-ride zone, but mine didn’t. Then, later, when we reached the reactivation zone, my scooter deactivated and I was left behind. All these things happened, but there were some other problems as well. One of the dividers between a no-ride and ride zone was literally a lamppost in the middle of a parking lot. A warning would also be nice before you get to a no-ride zone. My group was just cruising on our local bike path when we apparently reached the no-ride zone. By the time I realized that we had somehow crossed the line, I was at least 40 feet past it and had to drag my scooter back. Payment was another of many problems we encountered. My mother was paying for the rides, but couldn’t pay for all three of them. Instead, my brother and I had to download this clearly flawed app and enter the information ourselves (and you know how kids can be when they get their parents’ credit card info). All around OK, but you’ve clearly got a lot of bugs to work out.

Lots of bugs and issues

2023-06-03

I’ll start by saying I fully support anything that gets more people riding. That being said, after using the service for a month I finally called it quits after all three bikes in different locations I tried to use today were either “currently on a trip” or “in need of repair”, according to SpinElectricScooters .

Before Spin I used my own bike, but for bouncing between buildings at my university I figured Spin might be more streamlined than locking and unlocking my own bike with a U lock. In practice, I’ve found the experience to be extremely buggy, having to force close and open SpinElectricScooters again almost half the time (I have an iPhone X, so not an old phone issue).

In addition, I’ve had 2-3 trips continue after locking and parking the bike (true to their word, I wasn’t charged, but still stressful). After a month, I would venture to say that at least half the bikes in my city are in disrepair. I’ve opened at least a dozen support tickets this month... support has been prompt and I appreciate that, but I can’t justify spending money anymore on this service.

Cheating you out your money

2023-07-05

Scooter was very raggedy and Wobbly also unstable shimmer with a lot of shimmy Spin Scooter The scooter is a nice ride it’s self but The spin app has a Lotta flowers and flowers in it it overcharges you for your scooter it turns the scooter off in the middle of your rental I have been over charge each time I rent the scooter the scooter is supposed to be $10 to ride until the battery dies without turning it off once you turn it off and the battery is not dead you cannot ride rad off a bed saying $10 if you turn it off you have to re-rent the scooter which is fine with me but if it’s $10 to ride until the battery dies why am I being charged 1650+ a dollar and some change for the school 3×. Times I have been charged for the scooter at a rental price of 1650 and a dollar and some change has been taking out of my account for the rental of the scooter when it should’ve only been a flat $10 also when you call the customer service number it’s always a recording Bryce sell them you get lucky and are able to talk to a live customer service person

Genius.. but

2023-08-05

It was ALOT of fun. The scooters were quicker than I thought they’d be. I also like the fact that they’re providing a service that helps give people easier and perhaps more accessible or efficient means of transportation. Whether it’s a daily commute to work across the city, getting to your next class across campus or just a fun cruise around the town with friends, this is a quick and budget friendly way to do so! It’s pretty straight forward to start your ride but if you run into an issue like I did midway through my ride. Which brings me to my conclusion this probably one of the worst customer service/help set ups I’ve ever came across. I happened to run into an issue on my first ride and I ended my ride early which prompted SpinElectricScooters to ask for a photo of where you parked it and thinking I had to reload my account with funds to ride longer I “parked” it in a non parking zone to quick reload and hop back on but ended up being locked off the scooter a mile and a half away from my vehicle. Also mind you that it states you can be charged a penalty fee if left outside of a designated parking zone and these things are locked and too heavy to just walk it to a parking zone. Their only means of support were sending and email and waiting for a reply or calling a number in which nobody picked up and it went to a generic voicemail to leave a message for a call back. I received a call two hours after the fact I and a email reply probably 4-5 hours later. Could be 4 stars?

App is garbage and constantly freezes ride is fine

2023-09-06

I’ll preface the only reason I chose this over Lime was the handle bars were lower and not as intimidatingly high. Of course unlocking is fast and they make you rate the parking beforehand 🙄.

Each of my 3 SHORT trips (less than 20 minutes) I’ve fussed around with trying to end the ride for several minutes adding onto the $0.27/min premium in PDX (which is on the more expensive side compared to other ones!!!) because SpinElectricScooters won’t register what I’m trying to do. Thus I have to restart SpinElectricScooters repeatedly before I even get the option again to end the ride! It freezes then FINALLY it registers while continuing to tick away. Just using up the initial balance as much as I can and abandoning the rest probably. This is honestly MORE EXPENSIVE than public transit when you factor in all the time wasters like the super glitchy app. Even toggling the menu it will freeze up. Now I’m in a slight negative balance. I attempted to submit a complaint but it did not go through.

Also there are a few different designs of the e-scooters out there... where you have the pull down throttle for stop/break or a manual hand one vs. foot one on the back. Is there a way to incorporate that into SpinElectricScooters ???

Enjoyable, but not dependable at all

2023-10-08

On my college campus these bikes are super convenient and fast, but only when everything goes right. It can be very difficult to locate a bike- more times than I can count, the bike doesn’t exist where the map says it is, which is a huge pain when I’m trying to find one to get to class on time. When I do actually find a bike, sometimes the bike doesn’t unlock but the timer begins- making it impossible to find another bike if you’re short on time. Using Bluetooth to lock or unlock a bike is also quite fickle when this happens. Sometimes SpinElectricScooters asks me for my payment information again, even though I already have money loaded on my account. I would say that about 75% of my rides have gone perfectly fine. They are not dependable at if you are in a rush to get somewhere, and oftentimes when something goes wrong, it can take longer to fix/look for another bike than if you had just walked to your destination in the first place.

I do have to commend the support team, who usually fix any problem quickly. One time I accidentally forgot to lock a bike after a perfectly fine ride, and they refunded the whole ride to me. The bikes have adjustable seats and the step-through style are really nice.

Huge design flaw...

2023-11-08

#1 A cell phone holder would be great so that we can use google maps for route guidance while riding and not have to stop so much and pull out our phones, reopen the map app, wait for it to orient to our new location, etc.

#2 Design Flaw: I was riding along the sidewalk when I realized I was about to ride off the curb. I quickly jumped my feet off the board to bring myself to a stop, but my hands were still gripping the handle bars and therefore the throttle. You would probably think it’s easy to let go of the throttle, but when you are riding as fast as the scooter will go and then take your feet off in order to stop the thing, your grip becomes tighter because it is the only thing keeping the scooter to you. You are wanting to come to a quick and complete stop, not launch the scooter down the street or off the curb. Anyhow, this is how you see people stumble-running with a scooter. It’s because your body doesn’t let you release your grip (and throttle) and so the wheels keep spinning, so the scooter keeps going.

The Solution: there should be a weight sensor in the foot board so that as soon as there’s no more weight on the board the [motor] acceleration stops. Again, as soon as a person steps off of the foot board the motor cuts off. You don’t have to apply the brakes—stopping the motor’s acceleration should be enough help to prevent someone from crashing or stumbling when trying to quickly stop.

Great Customer Support

2023-12-10

I recently used the spin scooters in Orlando. Make sure you go over the options carefully in SpinElectricScooters especially if using Apple Pay( the 20$ is security deposit doesn’t mean it’s the day pass). We had a great ride and they are accessible scooters anywhere downtown. The scooters feel very safe and only allow you to go 10 mph. I had a few issues with understanding the costs when we finished and realized how much we ended up spending over the 3 hours.(we accidentally paid by the hour) Make sure you buy a day pass or hour pass so you’re not paying by the minute(my gf and I made that mistake). I was able to talk to a customer support rep , Lisa, and she couldn’t have been more understanding and helpful. I had no problem accepting the fact that we probably made a mistake, but Lisa showed genuine compassion and detailed how the system works and the best options going forward. She gave us both significant refunds and understood our mistakes. I only to want use Spin electric scooter now because of her service skills and compassion. We have several different brands in Orlando and I’m so glad that I was able to talk someone who really understood the problem. I look forward to using Spin in the future. I always applaud and recognize quality customer care! Thanks again Lisa!

“ Downtown Spinnin’ “

2024-01-10

I live in the heart of Downtown Memphis. As you know we are located right next to the mighty Mississippi. When it’s cold, it’s super cold. The wind off the River whips through the buildings and takes your breath away. When it’s hot, it’s not your typical hot, it’s Memphis Hot. I mean it’s muggy, you can’t walk outside with out breaking a sweat, and the mosquitos will carry you away. Saying all that.. it’s a nice to be able to hop on one of these amazing scooters and get to where your going a little faster. I hate being cold and most definitely HATE being hot. I do love the accessibility of these little whips. Almost forgot.. they are the best way to see Downtown! I recommend you definitely give them a try, have some fun, and see how beautiful Downtown Memphis really is!

The first impression was so bad and not lucky

2024-12-16

I get out of the metro station and I was looking to find a scooter to ride home never found any of Lyft and lime around so I found only Skip, I downloaded SpinElectricScooters and I tried to use it, the scooter started with the problem on SpinElectricScooters and I rode the scooter and was very slowly 5-7 mph, the battery was flashing then I arrived to home and SpinElectricScooters was messed up and the scooter never turned off, I parked in front of my house, so no one can steal it, and I am sure there is someone took it or steal it.
Btw you should buy the balance $5 to start riding the Skip Scooter, others Scooter providers are free signing up fees!!!
I will give them one another chance and I will edit this review after or I will keep it the same its depending on the service I get.
Sami

Rene Ponce
2023-07-19

Let's just say they false advertise, I went to DC with my son and his friends for his birthday. They had this sign saying they pass for $12 so obviously that seem like a great deal and we took it vantage of it however I am being charged over $106 for using to scooters because they said the day pass only works on one scooter per scan (per phone) nowhere is that listed. I've spoken to three representatives( Ivan, Moises, and Gab) to see if they are able to show me where on their terms is this displayed. None of them have been able to show me. I asked each one of them to have their manager Luis reach out to me via email or phone. This has been an ongoing issue since July 12. We are now a week into this matter and I have yet to hear back from anyone. I have disputed those with my pink but really want it to have him explain to me why I was being overcharged. Please have someone reach out to me ASAP!!!!!!

Natalie
2022-12-02

Spin scooter has been buzzing and going off every few minutes outside my building since very early this morning - it woke me up. I finally figured out what it was at 10am and called to ask them to fix it or remove it. 4 hours later I return and it is still there still going off every few minutes and when I called them back they said they don’t know how long it would take to get someone out there. Have had no issues with other scooters just spin so choose any scooter other than spin as I see from the other reviews customer service is lacking and if something goes wrong the neighbors of where you leave it will be tortured by its noise for hours on end.

Caleb Kabat
2022-08-23

The app steals your money. It says fund transfers fail, and then out of nowhere you lose a ton of money, and the rides don't always end when you hit end ride stealing a ton of money

John Tompkins
2022-07-16

Spin Scooters is a rip off. I downloaded the app set up payment, turned on the scooter, scooter would not move even when on and says ready to ride. payed $3 plus for first scooter to not go, tried a second scooter. Unlocked and ready to go still nothing but am getting charged by the minute. Couple with kids next to me had same issue. Trash company!

Natalie Klebieko
2022-06-12

Fun at start and then had to ride an extra like 30 mins to park the damn thing. We even brought it to a charging station and it still wouldn’t let us end the ride. Waste of money

Muslim
2022-06-09

Cant update it says error occurred can't update pls try again but i cant every time i do same thing this is the 8 th feb update

Patrick Bobby
2022-05-25

Got ripped off for 17$ for a 4 min. These guys have a great gig going on. When you try to end your ride it doesn’t let you and they charge you up like a sucker. Don’t use them. Use Uber cheaper.

Amy Louisa Oliver
2022-01-18

I’d like to get in contact with someone that can help me. Today my ride didn’t end when I initially clicked “end” and charged me for the full 85 minutes when I was probably only riding for 10-15 minutes and charged me £17. On another occasion it charged me for 3 hours which was £36 when I was only on a short trip maximum 10 minutes. It has also taken the deposit of £15 when I’m sure it shouldn’t of. I’d like to resolve this and hopefully obtain my spendings back- a full refund. Or you would have lost a persistant customer. As soon as I can get this resolved the better.

Leo
2021-09-20

One day, out of the blue, the app stopped accepting any form of payment from me, be it with my cards, apple pay and even paypal. I called customer service, the person on the phone was dismissive and unhelpful, and I was told it was an issue with my bank. (Which wasn't true, because it didn't work on multiple cards, or other payment options. It wouldn't even let me load a balance onto my card.) I contacted my bank and they confirmed this, saying there were no blocks on my card or anything. I called Spin once again and they once again claimed it must be something wrong with my card, claiming that app had flagged one of my cards as "refused" and another as "fraud'. i called my bank and had someone come onto the phone with me to spin to explain that it was not an issue with my card, and the more helpful representative informed they would escalate my case, but I haven't heard back. I called back today, a week or so later, and they still said there was nothing they could do. The representative was very kind, and we deleted my account to see if that would fix the problem, but I will have to wait a couple of days for the data do get deleted.

Yasmine Bellyou
2021-06-23

I’m complaining about the advertising for the £60 months pass … I’m a care worker who goes from house to house and I baught a £60 months pass to use for work … I’ve only used it for 16 days and it’s gone .. I have now found out it’s not £60 for a month it’s £60 for 50 rides no matter what the length journey.. I believe this is false advertising and will not be using them again and will be informing everybody I know who uses them what a scam this is …

Richard
2021-05-13

I am fed up your bloody scooters park in middle. Of our grange entertains if this bloody things left in entertain again I am going pick it up though in the bin

Cameron Andrew Michael
2021-02-22

Spin scooters are terrible. It might not accept you credit card information, the throttle is often broken, you can't park or even pause your ride in most locations and fees are often jacked up during a "glitch". Do not use unless you can hack it for free.



Is Spin Electric Scooters Safe? 🤗🙏


Yes. Spin — Electric Scooters is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 449,076 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Spin Electric Scooters Is 34.8/100.


Is Spin Electric Scooters Legit? 💯


Yes. Spin — Electric Scooters is legit, but not 100% legit to us. This conclusion was arrived at by running over 449,076 Spin — Electric Scooters User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Spin Electric Scooters Is 62.6/100..


Is Spin — Electric Scooters not working? 🚨


Spin — Electric Scooters works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $11.62
Weekly Subscription $29.50
Monthly Subscription $9.99


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Features

- Easy-to-use app for finding and unlocking Spin scooters and bikes

- Access to thousands of shared scooters and bikes across the country

- Emissions-free micro-mobility options

- Safety guidelines for riding and parking responsibly

- Contact support for feedback or questions at [email protected]

- More information available at www.spin.app

  Customer Service/Support
Developer:
Skinny Labs Inc.

Contact e-Mail:

Website:
🌐 spin.app

Privacy Policy: