Contact Spin Electric Scooters Support
Company Name: Skinny Labs Inc.
About: Spin is reimagining the way people and cities flow by offering shared electric
micro-mobility options as an alternative to traditional forms of urban
transport. We are committed to being the best possible partner for cities while
building the safest, most equitable, and most sustainable mobility solution for
the communities we serve.
Spin Electric Scooters Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Spin — Electric Scooters. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Spin — Electric Scooters. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Skinny Labs Inc.
Verified email
Contact e-Mail: [email protected]
Read 17 Customer Service Reviews 😭😔💔
ScooterturnedoffonthewaytoLandon.Wontturnbackon
Okay, so I am so frustrated. This scooter will not let me in the ride on the app. It was completely full battery. Shut off on me and now won't let me in. The right and I've been walking all over the place. With the stamp scooter parking it in the spot that they told me to park it in. And still won't let me in the ride. Now keep in mind I'm being charged probably for all this time. I need somebody to contact me back right away. And the price better be adjusted? This is ridiculous. I will never use these again. You guys don't have a contact phone number, this is ridiculous.
The scooter will not let me end the ride and I am being charged for a ride that I am not using.
The scooter is not letting me end the ride which is charged in me extra for my ride when I am done but it will not let me end the ride snd
This scooter with number 74184 has been abandon on my street for almost a month now, the location is 435 suncrest st. Pittsburgh pa 15210
The scooters need some reflectivity added as a matter of urgency. There are many parked directly across pavements and lying in the road, and it is some time before Spin move them, if at all. At night (particularly in areas of Part night lighting) this is incredibly dangerous and an obstruction on the highway is illegal. They go fast are quiet and controlling people to use them mindfully appears impossible. Would be interesting to understand the Equality Impact Assessent on these as OK for able bodied, and lethal to those with sight/hearing issues. Parking accross pavements stops wheelchairs and prams and forces into the road. Enforcement via Spin is needed.
Illegally parked scooters across pavements causing hazards for people with sight problems, mobility scooters and socially distancing (forcing people into the road) . These things are not reflective either so at night even more of a hazard. Fines are the only way to stop this.
Cycle path is not being used scooter riders are terrorising us on pedestrian only paths next to warden assisted homes. Please ringfence stop this estate so it will not be usable for this. Steps and slopes are being damaged scraped and cracked by unsuitable use. Please do this quickly. We will be contacting the council also. Great idea but poorly managed.
Hi, it isn’t letting me by a spin pass it just comes up error!
I am still receiving charges from spin scooters. At present I have been charged £56 and still getting more charges to my bank account. My granddaughter used the scooter on the 21/3/21 and I’m still being charged. I would like a refund please.
Can I transport a scooter in my car in order to drop my car for an mot and ride scooter back
Somebody on a spin scooter has smashed into my sons car and caused damaged to car,person on scooter then ran off and left scooter behind.
How do I get discount or free rides
I concluded my ride at roughly 25 minutes only to be informed via app that I could not part=k the vehicle where I intended-this took about 2 minutes, no big deal..I relocate a half block frurther, and this seems agreeable to the scooter and app. I lock the unit, hit "End Ride" and it beginx ti cycle endlessly, declaring "Locking Scooter....and then I notice the TIMER IS STILL RUNNI G. My ride , with relocation, topped out at 27 minutes...now,the app wont even come up on my phone, (Moto 9, 3 days old, NO porn...yet)..battery is close to zip, what to do? I call the number on the unit, get VM. Left relevant details, no reply. Now I have to go back outside to see WTF is going on.. Been over an HOUR...Convenient...environmentally friendly...blow it out your ass.....
Has not yet worked seamlessly once (in 4 attempts)
by Dmorgenthaler
Attempt #1) Pre-Original scooter ban circa mid-2018. I signed up, deposited $5 into my account, because unlike the other services in SF at the time, Spin required a deposit. When I got to the point on the map where the Spin a scooter was supposed to be, it was nowhere to be found. Fooled me once, shame on you.
Attempts 2 & 3) Twice in the past month, I have arrived at a Spin scooter ready to hop on, only to discover that due to my owning an iPhone SE, the Spin app literally would not allow me past the page where I have to check the boxes where users must attest to not riding on sidewalks and wearing helmets... the issue is that that page has one more checkbox attestations that must be completed than can fit in the screen of an iPhone SE (with its smaller screen) and yet, inexplicably, will not scroll to allow me to select the final necessary checkbox so I can submit and move on. Fooled me two and three times... shame on me.
Attempt #4) Upon hitting the “ride” button, the scooter never unlocked. Then when I went to end the ride, first the app said it couldn’t lock the scooter (which never was unlocked to begin with) and there was a server error that prevented me from ending the ride, so I was incurring Billings long after I rented a Jump scooter instead so I could get to my train on time. Fooled me four times... we won’t get fooled again.
Walk. Avoid spin scooters. Look for lime/bird instead. Terrible!!
by Ryangera
I rent scooters fairly often. Lime and bird are both good choices. Recently, spin has been very available in our city. Now I know why. Their parking and locking system is terrible. If you try to end your ride and happen to be in an area the app thinks is inappropriate, the scooter will in fact lock, but not end the ride and you will continue to be charged. Parking zones are not shown on the in-app map. We rented three for an hour. We parked them exactly where we had unlocked them originally. The app kept saying that we needed to find a new, approved zone. When we picked up the scooters to move them, they make a terrible alarm sound and tell you to unlock them before you move them. This is not possible as the app is still charging you for the ride, but you cannot simply keep riding anywhere. It took us an extra 20 minutes if walking around our park, trying to find an acceptable parking zone with three scooters yelling the whole time. This ruined our night, was exhausting, and embarrassing. The app also will not work unless you allow them to know your location even when the app is closed. Both Bird and Lime allow location setting to be active only when the app is active. This is the worst choice by far. I’ll never use spin again. Worst scooter service by far!!
Multiple issues
by MAEman18
What should have been a 5-minute travel turned into a 40-minute nightmare. First,
a scooter showed on the map that was available somewhat near my home. Not there. Reloaded the app, still showed that the scooter was there and fully charged but I was standing in the location with no scooter. I made the 10-minute walk in the opposite direction to the next closest scooter. This scooter randomly shut off on me 3 times. I had to go through a process of ending the ride (can take a minute to do so) and rebooting the ride in order to get it to restart. After 20 minutes of this adventure, I was no closer to my destination and even further away from the bus to be able to change modes of travel. So I decide to walk. I park it in an eligible parking space. It does not end the ride and starts sounding an alarm at me. So I ride around, pushing it manually, (alarm still going) to park it near other scooters. Doesn’t stop. Finally after restarting the app and trying to find support, I was able to get the scooter to successfully reboot with the power button and stop the alarm. I was extremely late for my commitment despite giving myself extra time to find a scooter. If it was just one glitchy scooter, that’s understandable, but with the second glitch of expecting to find a scooter some place and have it not exist is just enough for a 1-star
Have a Problem with Spin — Electric Scooters? Report Issue
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