GoToMeeting Reviews

DO NOT DOWNLOAD UNTIL APP IS FIXED!!! GoToMeeting USED TO be decent. It wasn’t great by any means, but I never experienced any real issues. However, GoToMeeting has become completely useless. It is absolute garbage now. My meetings don’t show up (ditto for desktop app), I can’t unmute myself when I join meetings, and if I call-in to the meeting using internet, I literally cannot do anything, including unmute myself. On top of that, the incoming audio only decides to work in sporadic spurts where it is fine for a short while, then cuts out for a time. GoToMeeting has become nothing more than an icon. It lacks any and all functionality. I reluctantly work with both the mobile and desktop apps every single day. These 5-star raving reviews singing praise are straight up fake. Everyone in my company has problems every single day. Without fail. BEWARE!

My employer forced us to move from Zoom to this app, and it was a huge mistake.

My complaints are many! There’s no waiting room. Your only options are flood gates open, flood gates closed. And when your meeting is locked you can’t see who is waiting to get in! There’s no option to mute all participants automatically upon entering and even if you do mute all they can still unmute themselves at any time. And anyone who gets dismissed can come right back in! You can’t spotlight one video for all participants, and the audio and video quality are abysmal. If you record a meeting, you better hope it’s short because it will take absolutely forever to convert and save. And there is no way to turn off video mirroring! It might be unmirrored for other people, but that doesn’t really help me when I’m trying to present and read anything physical. The settings menu is laughable too. You can change the aspect ratio of your video and that’s about it.

Genuinely floored this platform has lasted this long. Maybe it’s because the market isn’t that big? Do people not know there are better options?!?

I received a text message saying that my counselor would call me within an hour for a meeting. Never got the call . I just happened to go to my email to find that she did email me to start a meeting but never called. My appointment was scheduled for 10am she began the meeting at 11:40. I just don’t like this program because an email is easy to miss when you are looking for a call which what was stated in the last text I received from this counselor. This system isn’t helping me and I feel she could have called because that is what was said would happen. I’m disable and I need all the assistance I can get due to this being a three way communication it is a hit or miss program. Which I feel is keeping me getting any assistance.

So before today GoToMeeting worked great. I could use it on my cellphone and basically if I had an incoming call, I would be able to answer it and put this app on hold then resume the call when I hang up the regular call. Also, I was able to make outbound phone calls while on the meeting using GoToMeeting and it’s not allowing me to do that anymore. I really wish they would fix this! Very inconvenient especially since I have to make calls to other people and cannot do so unless I hang up the meeting. Please bring back the feature of letting us make calls and receive calls while on the meeting and make GoToMeeting automatically put itself on hold until we hang up our calls

Honestly I am not impressed. I used it as a presenter, and a participant. Why can’t they just make both mute for sound and turning off video both red icons when off and both green when on? It is maddening to me that you can’t be sure if you are on camera or not especially if you enter in the middle of a slide share, not very intuitive. It seems they go out of their way to be different and fail in the process.
Same with the chat room, it’s too hard to mute everyone and hard to dismiss people, too many steps and hard to find icons.
The worst of it all is the set up, my co-presenter and I didn’t know if we had certain permissions and control, I had to log on as a guest and test to make sure I could perform simple tasks that everyone in the room could see. No I’m not technically challenged, but when your a presenter that’s your concern, not laboring over dum issues that should be intuitive.

I’ve used this app a handful of times during the quarantine and have only been impressed once. The very first time everything worked well, but on the second attempt my mic stopped workin on my laptop. It works with all other programs, so I know it’s an issue in this app. While getting that fixed, I’ve been using the iPad app. I have no idea why the screen is limited to 6 people and you have no control over who those six are. I thought I must be missing an easy way to see the other people, but after a lot of searching this seems to be the only option on the iPad. Why? This seems like a terrible failure if GoToMeeting isn’t able to let you actually participate in meetings of more than 5 other web cams. At least it helpfully tells you who is speaking. However, this feature is white text on a light gray background and nearly impossible to read. This seems an accessibility issue more than a mere annoyance. Assuming I can get my mic to work again, most of my complaints are limited to the iPad app. But until GoToMeeting is usable, I’ll be hoping my meetings switch to zoom.

I kinda was wondering why GoToMeeting is falling behind zoom, but after last time I tried to organize a meet I know why. The platform needs lots of fixes. I had an account with it, so I tried to log in through GoToMeeting , but after I put my email it took me to the page where the only message or a clickable button was “not me”. I didn’t know how to proceed further, as there wasn’t anything else, it didn’t even say your email is not registered or anything that could have given me any hints for further action.
I tried through the website, and seems like I had to register the email. I go back to GoToMeeting after registering through the website, and there the name is not what I used to register. It has the name I used before, although the new information I put was different. Gave me multiple error messages and asked to try later while creating a meeting.
Shortly, they are not trying to keep up with the market.

this app is a great service. (My company switched after suffering through WebEx.) However, the iOS app could use some improvements: 1. It doesn’t multitask well. It can’t run in the background long, which I could’ve sworn was possible with WebEx’s iOS app. It also doesn’t work with Split View on iPad e.g. preventing one from using the Notes app side-by-side. 2. On iPad, there doesn’t seem to be a way to prevent it from using the Internet for audio by default. This is really annoying since I typically dial-in. There also isn’t an in-app control to switch audio sources. 3. While screen sharing from iPad it would be nice to be able to move the position of the webcam window of myself, and suppress sharing iOS Notifications. Overall, the this app service is so much better than WebEx that these nitpicks with their iOS app are tolerable. P.S. Hopefully, the this app iOS app will stop nagging me to write a review now that I’ve written this one…

I’ve been using GoToMeeting for a year or so now and it does have problems that haven’t been resolved in that time. Firstly, it never seems to connect successfully to a second meeting after the first one has closed. I always have to close GoToMeeting in the switcher and relaunch it in order to join a meeting. Also the Join a Meeting tab which lists your upcoming meetings doesn’t live update: you could have a meeting in 4 minutes, and two minutes later it still says “starts in 4 minutes” unless you switch to another app and go back, or pull down to refresh the list. Hopefully these simple things will be fixed at some point.

Overall decent - I seem to have more trouble getting the phone call audio connected with this vs. other providers’ mobile apps. It seems silly giving a review of the mobile app, since it’s the only option if your company uses GTM as its online meeting service.

One “feature” that really bugs me - and that I really hope can be made optional - is the requirement to have GoToMeeting on top in order to stay connected to the meeting. Often I will be doing other activities while listening to a call (email, reviewing a PDF, etc. ) and if I ignore the “Please return to this app or GoToMeeting will be closed” message, I lose the screenshare connection. Very frustrating. Can you please make this optional? Maybe a setting for timeout period vs the hard-coded 60 second timeout?

Cute logo. You look less like Walmart. Good for you.

You also moved or changed some of the fundamental tools that every presenter uses like “Mute All”!

I have 52 people attending every week on site and virtually. About 25% are elderly and are “Challenged“ by the technology.

When I can’t help them by Muting their end we hear every car drive by, every dog that barks, the healthcare providers who walk in and ask VERY “Personal “ questions. I hope you get the idea.

We will SEARCH for all the tools we need, but an instructive email in advance of the changes would have been helpful.

Leaving the key operators ALONE! would have been helpful.

Of all the platforms out there we sought out GoTo because we KNOW how superior you are compared to the upstart Trick of the Day platforms that are are STILL trying to measure up to YOUR reputation.
What a dreadful shock when we discovered in the meeting that you had bowed to change for change sake like the others.

We are not leaving you.

We just will not trust you as implicitly in the future.

Sad day.

Joey Phelps

I have used GoTo meetings in the past. The software is extremely helpful for meeting with our clients around the USA and even a few around the world. GoTo recently started to overheat and shut off after a 20min video call. Support reached out to me after posting my bad review. All apps need to be closed. I’m good about always having my apps closed but I’ll have to double check. GoTo has great support and I’ve revised my rating. I am doing only 4 stars because there are times when we have audio problems in calls and when reaching out to GoTo, it’s an issue they’re resolving. Excellent communication with support and always ready to help!

I was just doing medical/doctor visit, and there was issues with my microphone kept muting and un-muting. And then when my video call came through I was about two minutes into the call and MY video dropped where I could see my doctor but she couldn’t see me and then all the sudden the speaker dropped too, but we could hear each other through our phone line. During the meeting I had gone to settings after this happened and went to turn the video back on and it said ‘turn video off’… So my video was still on but it just wasn’t working. So we just completed our call w/out video or sound, through GoToMeeting .

Have used for years, I am responsible for helping our students to sign-on and even for those that almost never turn on a computer (yes, there are many of them out there 😄) I can easily get them signed on and ready to go. As with ALL programs, the more you use them you always have a ‘wish list’ but this app has very few items that need to be changed... but since I’m here I’d like to request better support for showing videos, it worked in the past but newest updates require the presenter to ‘dial in’ to the meeting and have their phone on speaker while running the video for the participants to hear it, when that’s fixed it will be a ‘5+’ for sure. I was on the phone with tech support for over an hour and she and I ‘discovered’ this work around which has saved us so I am grateful to that tech for taking the time to help me find a solution. Easy to use and easy to explain to others, LOVE LOVE LOVE the program.

Thanks to Go-To-Meeting, I shared a wonderful piece of my Easter Sunday with my sister and brother-in-law, who are social distancing at their home 4 hrs from me, and my niece and her family who live on the other side of the country! It offered so much more than a conference call, or even my normal video chat. We were able to all see each other and watch a “slice of life, as kids came and went, during a fun live conversation that allowed you to see emotional reactions and feel like you were in the same room. It was a wonderful gift of togetherness!

Love GoToMeeting , also love the program, very reliable! Great for international use as well. Quick recommendation: when you are out putting the dial-in information, you should add a quick dial: And then insert the one click dial instructions that includes the phone number is plus the commas plus The #PlusTheAccessCodePlusThe #PlusTheUserID Dash this would make it easier for people who are on the road, or on the go, or can’t remember that many numbers while on a phone call it would make it easier for people to one button login via their phone

this app is wonderful on a day like today. It’s cold and rainy! I just finished attending a business meeting with 35 others. I was able to get to the meeting on time (always a problem for me!) and the 30minute meeting was productive and I could easily comment by hitting the microphone button or stay mute. All in the comfort of home, with my cup of hot coffee at the kitchen table.
this app idea is especially good for people like me who are easily distracted. Our supervisor went over a change in policy using a graph and I could easily follow it...as good as a one-on-one meeting!
Many Thanks to Marketplace Ministries for using this app!! Great addition to our workforce!
D. Bachtell
(Industrial Chaplain)

This is a pretty perfect app for having meetings. You can share screens, see attendees, message, and talk, as well as mute (organizer can also mute others if they can't mute themselves for some reason). I just wish they hadn't changed the attendee list recently - it used to put you in the list of attendees, but now you're at the top of the screen. I don't find that a helpful, especially as we try to go around in alphabetical order by screen name in my meetings. It would be nice to have that as an option or go back to the way it was. But other than that - pretty perfect, I wouldn't change a thing. Thanks for making such a great app!!!😊

I just got off of a conference call using this app while sitting out here at the farm show. Audio was really good, was unable to use the video function will look forwar I just got off of a conference call using this app or sitting out here at the farm show. Audio was really good, There was no need to use the video option but I do look forward to using that to GoToMeeting because it has been very convenient and easy to use. Do you to the phone call I had to do was open GoToMeeting in the invitation was already on the main screen. Integrating that with Calendar to be able to pull that up made it real easy to join a call and just get to work

I use this for everythjnf. The fact it transcribes my meetings and it can be searched I use it all the time for virtual assistants to have subtitles and also so I can search anything I ever say later. Also have meeting url that labeled whatever I want is awesome to keep all the different types of meetings that I always have going on separate from each other. They call this meeting rooms. But all it is is a separate URL for each type of meeting whether it’s my monthly council meetings or meetings with only the financial people etc. For some reason this review was all white text on a white background so I could not spellcheck it

For the past two weeks I have been trying to use GoToMeeting to host meetings and none have worked well. At issue is the requirement for the application to be currently active. If it isn’t the active application it will close your meeting entirely. This has made it impossible for me to host meetings from my mobile without risking shutting them down by simple using other features of my phone like SMS and email. I tried calling tech support thinking maybe Ive just got a setting wrong. Nope. This seems to be “as designed”. Also there is no way to set your default audio in preferences. It will always use internet calling rather than placing actual voice calls. So every meeting I join I have to rejoin using the “call me” feature

There should be a way to see who is in the meeting but also have controls to mute, end call, etc. in response to the email I received from the developer: yes, I would like to view the attendee list and still be able to control mute, etc. currently if there is no screen share going on there is a blank space which is wasted. I think the controls should be available always. If you’re in a different screen and need to mute quickly to speak to someone in the room, you should be able to do that easily.

Been using this app for a couple of years. Downloaded and started using the phone app a bit more recently. I use it to communicate and share screens with my team around the world. Just finished a USA to Columbia conference, sharing work on 3D cad files in real time, all over LTE (cell phone) wireless connection. Once again, super high quality video, very little latency, and great VoIP telephony quality.

I recommend this app and GoToMeeting to new associates all the time. Couldn’t work productively without it.

Keep up the great work!

I have used many on line meeting services, based on ease of use and reliability this is hands down the best.

The mix of features and reliability are so important as most of my Go To Meeting interactions are customer facing.

In two and a half years of working with Go To Meeting I have never been disappointed or felt that the service wasn’t going through change to progress. Even when there has been an issue that caused an outage or degradation in service it was handled quickly.

I love this app. It’ll last me to attend the meeting without having to go to the physical location. It’s very helpful under certain circumstances, for example last night my electric was out from 8 PM until 6 AM this morning. It was dark and cold in my house all night and when I got up there was no water and it was freezing in the house so it did not make it very effective to get ready to get to a meeting. I love being able to watch it from home and participate.

I had an important meeting I needed to attend today and was running errands/didn’t think I would be able to make it to an office with my laptop in time for the confidential meeting. Fortunately, the meeting organizer said she set up this app and it was available via smartphone. I parked my car, downloaded GoToMeeting , and then attended the meeting ON TIME!! Quality was great and I could CHAT/see participants on the meeting/look at the slide deck, all from my smartphone! Very convenient and great quality!!!

Having been both an attendee and a presenter, I can say that GoToMeeting is great for everyone. I especially like how easy it is to control your presence in the meeting or the presence of your attendees which can be modified before and/or during the meeting. Toggling the video and sound are clearly displayed and work great. On other feature I like is how it often asks if you want to proceed with critical actions, like those that cannot be undone. It is a well thought out service!

I forgot my iPad for a very important conference call I was having that had all of my presentations. Since I was using my iPad, I remembered that my files were backed up in the cloud and would also be accessible through my iPhone. So I went to download this app and it worked flawlessly...was able to share my screen right from my phone! I would highly recommend GoToMeeting as a perfect complement to the desktop version.