Contact iVisit Support
Company Name: GenieMD, Inc.
About: GenieMD iVisit makes connecting with your Provider quicker and easier from the
convenience of your mobile device. iVisit offers a telemedicine solution that
allows Providers and Patients to communicate more efficiently by using secure,
HIPAA compliant text messaging, video visits and question-based asynchronous
visits.
iVisit Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GenieMD, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit iVisit Website
Privacy Policy: https://www.geniemd.com/privacy
Developer: GenieMD
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3 Most reported problems 😔💔
Unfortunately pretty bad
by Kdnskinfb
I wanted to like this, but they charged me 3 times instead of 1. The doctor then called the next day without notice for the “appointment” I was in a meeting and unable to answer so he emailed asking what time would be better to call. I immediately responded with a time a few hours later and called back after I got out of my meeting (no one was available to take my call). The doctor completely ignored the time I requested, didn’t even respond to my email, and then called again an hour or so later. I called back immediately this time and again no one was able to answer my call. I then emailed asking for a refund because too many questionable things had happened. 1. They charged me three times 2. Doctor called without notice and ignored my requested time (despite asking me when would be best) 3. No one is ever available to answer the phone. They basically ignored my request to be refunded and only responded to my first email about being charged 3 times. I was refunded for 2/3 charges but I feel I should’ve been refunded for 3/3 as I never actually used their services. Seems like a great idea unfortunately the app is trash and they seem to be disorganized.
App glitched and Company will not process refund
by Jakeoha
I had a glitch in the app where my physician could not get in contact with me and i was charged for the visit ahead of time. I was told i would be issued a refund but this never happened….
Incorrect information given
by Gods Rescue Plan Is Christ
Contacted to get antibiotics for a UTI that my mom has according to testing urine sample. Was told it might be a kidney infection and required to have blood test. Information was contrary to what local Urgent care stated.
Have a Problem with iVisit? Report Issue
Why should I report an Issue with iVisit?
- Pulling issues faced by users like you is a good way to draw attention of iVisit to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a iVisit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using iVisit.
