Contact DNA Support

by Courtney Ogden

I liked the trial after using it so I purchased the premium version in November 16th I believe. I have not been able to use this app since. Every time I go to use it, it shows me the main screen as if I’ve never purchased the premium. When I click on Restore Purchases it makes me re sync my Facebook and continues to fail at that every time. This is not a problem with Facebook as they keep suggesting on all the bad reviews from previous months. This is a bug on their end that needs to be fixed. Also, when I click on App Support from the App Store it takes me to their link but there is absolutely no place on there that shows how to contact them. It’s almost like they don’t want you contacting them. You have to get on here to write a bad review before they give you that information. I wouldn’t waste my time or money with this app.

by Taylormca1111

What a bummer…really was excited for this and was willing to pay for the service but I couldn’t even get past the part where you connect your Facebook. Every time I went to link it, it would crash and say “network connection lost”, kick me out and say “uh-oh you didn’t validate enough for use” or something like that. Then I would try again and same thing. Tried dozens of times on different networks. Facebook was working just fine on that browser, only when it was trying to connect it wouldn’t go through so I couldn’t even see what the app was about. What a shame :(

by Jawnie07512

I had this app for two days and I wasn’t able to use it once. Every time I tried to get into the app it would buffer for 20 minutes and then crash. When I tried into get into the app again right after, it would try to sign me in and then crash immediately. I was super excited to use this app as it looked extremely promising, but being that I wasn’t even able to see what it looked like due to the constant crashes was very discouraging. For an app that cost $8.99 a month I would have expected a fully functional app.
Disappointed.