Sky Guide AR Status

Last Updated on 2024-12-02 by Yuriy Kvasha

I have a problem with Sky Guide AR

Are you having issues? Select the issue you are having below and provide feedback to Sky Guide AR.

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⚠️ Most reported problems ⚠️

Not working

75.0%

Screen

25.0%

24 hour clock ⏰

- Collaboration feature doesn't work

- App functionality is poor

- Moon location was inaccurate and couldn't be calibrated

- Some information menus don't have a "back" button

- Most stars and planets are blocked and require payment for access

- App keeps going back to north direction, making it difficult to point in other directions

Common Sky Guide AR Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Sky Guide AR network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Sky Guide AR App
1. On android, goto Settings » Sky Guide AR » click [Force Stop]

Clear Sky Guide AR App Cache and Data:
1. On android, goto Settings » Apps » Sky Guide AR » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Sky Guide AR.

On android, goto Settings » Apps or Manage Apps tab.
Click Sky Guide AR » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Sky Guide AR » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sky Guide AR