Protection 360™ Reviews

by Nblash27

I have… Had a iPhone 12 promax and I haven’t pain for most for the best insurance every bill cycle in case anything ever happens. Well my phone got stolen, and I was like whatever I will just get another one with my insurance. I have been back-and-forth between T-Mobile and on the phone with Assurance at least 12 times over the last two weeks. T-Mobile store people tell me that I am 100% covered as I know I should be and Assurance kick my claim back, not covered at time of incident they say. I have been a rate and I have paid $249 and I had to go by another iPhone just to get into my accounts through iCloud and stuff I had to add an additional line etc. etc. and furious and I’ve asked to speak with a manager or supervisor three times over the last five days. Each time I willStart the conversation saying I need to speak with a supervisor and three times they guarantee me a call back one time was a designated time the next day at 10 AM… No call I called that evening and they were supposed to call me back that evening hopefully and never still never heard from them. Screw these people I’m still trying to get my rightfully insured phone that I’ve been paying on for two years insurance… For the 11 promax and then the 12 promax and I’ve never used the insurance.

by Savagemarine

I’ve been trying to get my phone fixed since October of last year. First I get transferred to apple care like what?? I don’t have apple care, I have 360 care plan with T-Mobile. So I do the claim through apple care because at this point my phone wasn’t functioning at all, so apple sends me an empty box to send my phone to get repaired in 9-14 days they said. So I called apple and said hey I filed a claim and you guys didn’t send a replacement phone and I can’t go 9-14 days without my phone I need it for work because I’m in the military, so they said ok I’ll have to put down 1300 down payment for a new phone incase my phone can’t get fixed lol like what?? I don’t have apple care I’m paying for T-Mobile 360 care plan so right now I’m still using my broken phone that barely make any calls and freezes on the daily. And I’ve tried multiple time for like literally 6 times and all the time I get we’ll call you back shortly. Literally worst services ever and to make it worse I barely get service here since I’m stationed in Kansas.

by Marc1533

The policy of 90 days and you have to fix the problem is a rip off what if the customer doesn’t have the money to fix it in ninety days they are screwed but you guys get 20 dollars a month on time and your customers are screwed over be loyal to the payments and your loyalty is limited that is horrible and inconsiderate I’ve been with 360 for awhile now and now that I have the money to fix my device I’m hit with I had a 90 day policy but you guys want your money on a monthly basis faithfully that is a rip off and this will be spread out about this

by Willie Wilk

Been a Sprint customer for 30+ years with 3 phones AND insurance on all 3. Camera is not working on one of the phones and T Mobile is giving me a complete runaround. Keep trying to upgrade me instead of fixing my problem. That’s why I purchased the insurance. I will move to another carrier

by Mess App

What a mistake switching to T-Mobile. In January 2022 I changed cell phone providers. I also bought 2 new iPhones from T-Mobile. I was told at the time my bill for me and my 20 year old grandson would be $150 per month. This was a $15 a month savings from my AT&T bill. Well my first bill from T-Mobile comes and it’s $190. So I call T-Mobile and the agent reduces the bill to $150 and tells me it won’t happen again. We’ll March comes and now my bill is $172. So I call again and this time I’m told that’s the bill. Nothing can be done. So I pay off one phone and cancel the phone insurance. Now in a couple months I’ll pay off the other phone, lose the promotion, and change back to my original provider. Here’s the point. I understand that T-Mobile salespeople are on commission and they stretch the truth or just flat out lie to make a sale. But I asked him twice about the bill, my grandson was standing right there and he said it would be $150. Why be dishonest? Why flat out lie? As far as the reception goes now and then I get ‘No Network Connection’ on my phone. I drive rideshare sometimes so this is important. I do have the ‘max plan’. I definitely don’t recommend T-Mobile. What a dishonest company.

by Angel2007985

I’ve been with sprint over 13 years and I have disconnected my service. Whoever is control is Assurant is a joke. They gave me the run around for 4 days and denied my claim. When I asked why they stated Because my SIM card was not active. I have the SIM card they sent me when they switched to T-mobile. I finally was able to submit my claim once I went to the T-mobile store and they were confused as to why my claim was denied also. I took the new phone and traded it in with Verizon. Good riddance sprint!!!

by Les3647

Makes no sense. I paid monthly for 4 years without using the insurance. Last month my back glass cracked and with the insurance it was going to be $100. Problem is that in 4 years I gave them way more than $100. Meaning that I actually lost money by having the insurance. Could’ve just saved that money and used it on AppleCare+ and still would’ve kept money in my pocket.

by REshadowman

How do you text former Sprint customers to download an app you don’t even have working properly? When I got an error registering I was told it’s a known error and just use app without registering as I can still see all current features. How about removing the registration step until you get it fixed so folks don’t have to waste their time contacting TMobile.

by LTG0210

Worst claim company ever. Ive been with Tmobile for many years and have been paying this company insurance $ for years with no claims. When I finally need them to file a claim for my stolen Iphone they cant cover it because the person who stole it had my permission to use it and its my fault for trusting someone who would steal from me. Like seriously what about all the dam money ive been paying you all for over 4 years.

by Tezdiddybop

They do not honer insurance I’m totally disappointed in my service they tell u one thing and do another I ordered a phone and the rep I ordered my phone with didn’t put the insurance I asked for on the phone and now I’m stuck without a phone cause they won’t let me file a claim for my lost phone cause the insurance wasn’t added I’m totally upset

by Dmarie85

You can only manage one device with the phone number you add to Protection360 . I have a watch for my son that has insurance as well. I should be able to manage all devices from one account but not with Protection360.

by Jcbosacoma

Protection360 assumes the filing of the claim is for the phone where Protection360 is being installed. That is not the case for business or family accounts.
It picks up the model of the phone where installed instead of asking and you can’t change the information either

by Deafhetty

I need help with iPhone 13 and to many emails I don’t know how they have my email that I’m not interested unless it’s important please just mail me and update thank you and be safe 😊

by Ladynelsun

Thank you Lucy for your amazing experience late last night on helping me out in fixing my phone. My phone is working much better. I did everything you advised me to do with it. Thank you for being you. Your awesome . Have a great day. JacalynNelson

by RachelletheReviewer

So far so good. Everything has been great and everyone is happy with the service.

by Animas255

I’ve been with T-Mobile since 2005 I’ve never been able to commit to a man for more than one night 👬🏻

by Deer Run Drive

Good to know your vital information is protected! With the way the world is today it takes a load on my mind!

by Venetta Raglin

Hosiptal and I Will be home in two more weeks . Thanks for being helpful with me on. I will be able to pay my bill next month. Thanks for being Waiting with me. Thanks so much. This is Mrs. Venetta Raglin, what are you looking ?

by Kimmieavilez

Protection360 is awesome, I had never filed a claim faster than this. I had a lot of trouble using mytmoclaim online, but this makes it a lot easier and faster. It took me like 5 minutes and everything was process rapidly and my claim was approved. Really glad Protection360 exists, thank you.

by G329

My daughter’s phone on my account was stolen. In just over 24 hours she received a replacement phone and prior service was cut off such that the people who stole it could not benefit in anyway. The service promptness and courtesy from people at T-Mobile and Assurant is appreciated with minimal inconvenience. Good work five stars

by Cuban Chuy

All my Tmobile Support apps have all been experiencing major bugs and expliciting major symptoms of malware. My personal account information and all my device's data has been compromise.Phishing within the apps and during background refresh. It's refreshing alright! It's refreshing the apps but I have seen in deem transparency the guided access screen scanner change and manipulate the apps operation. Constant shutting down and random app closeouts exactly when entering vital private information such as account passwords, inputing credit card payment information, missing texts and calls, etc. Now my SIM card is LOCKED! Not even the SIM card PIN works to enable a functioning phone. When I turn off my phone and turn it back, it demands me to input the SIM PUK code. The PUK code is basically the identity of your mobile number because its like the skeleton behind your SIM card. The list of app malware nightmares still continues. Tmobile apps actually have never given me Support!
I just realized I wrote a novel for a review! My advise is Malware Bytes and McFee Security App. Unfortunately for myself my security apps no longer secure any of my devices or my mental sanity. My phone was stolen a few months ago and itt hasn't helped my situation at all. MY ADVISE IS READ UP and RESEARCH every app you download and utilize. Especially before it utilizes more than what you expect!

by Mr.turnyoazzout

Been 4 days still says verifying

by Dacalete

Good for nothing , answer two questions and end up calling for assistant...

by Prix101

Taking more than 2 weeks now to verifying my enrollment. For that reason, I’m out! This is crab.

by @ohvalentino

I literally don’t know where to start. The horrible customer service reps or just their thieving ways. T-Mobile REALLY messed up by partnering with these guys. Switching to another carrier ASAP.

by Niesha007

I had to order a replacement phone for my I phone x due to my screen being cracked. I paid the 99.00 deductible just to receive a phone with a rattling sound and some issues where the blue arrows for navigation disappeared as well as my voicemail notification just being a red dot and not listing my voicemails. When I reported this they wanted me to send the phone in while they investigate it and I not have a phone to use at all instead of working with my provider on getting me a loaner device or sending a replacement like they did with the claim. So now it’s either be without a phone or use a defective phone. I would make sure next time to just purchase apple care and stay away from this company

by Bri9909

Love this

by Jcpalos72

son Will be ok.jc72.0811.17

by Csweet81

Very informative and helpful! Easy to use and I use it regularly.

by Apple84567

Best app to use for insurance and needed technical support I love T-Mobile #Un-Carrier

by Jdjdjjdkdkd

Great u have everything at your fingertips

by Broken Screen :(

Love the simplicity and value of the product. No hassle claims and repair time in super fast.

by Tobykingslayer

Five starts. I’ll give it 5 starts. Only because now it’s going to take an army of 2 to stop