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I have… Had a iPhone 12 promax and I haven’t pain for most for the best insurance every bill cycle in case anything ever happens. Well my phone got stolen, and I was like whatever I will just get another one with my insurance. I have been back-and-forth between T-Mobile and on the phone with Assurance at least 12 times over the last two weeks. T-Mobile store people tell me that I am 100% covered as I know I should be and Assurance kick my claim back, not covered at time of incident they say. I have been a rate and I have paid $249 and I had to go by another iPhone just to get into my accounts through iCloud and stuff I had to add an additional line etc. etc. and furious and I’ve asked to speak with a manager or supervisor three times over the last five days. Each time I willStart the conversation saying I need to speak with a supervisor and three times they guarantee me a call back one time was a designated time the next day at 10 AM… No call I called that evening and they were supposed to call me back that evening hopefully and never still never heard from them. Screw these people I’m still trying to get my rightfully insured phone that I’ve been paying on for two years insurance… For the 11 promax and then the 12 promax and I’ve never used the insurance.

What a mistake switching to T-Mobile. In January 2022 I changed cell phone providers. I also bought 2 new iPhones from T-Mobile. I was told at the time my bill for me and my 20 year old grandson would be $150 per month. This was a $15 a month savings from my AT&T bill. Well my first bill from T-Mobile comes and it’s $190. So I call T-Mobile and the agent reduces the bill to $150 and tells me it won’t happen again. We’ll March comes and now my bill is $172. So I call again and this time I’m told that’s the bill. Nothing can be done. So I pay off one phone and cancel the phone insurance. Now in a couple months I’ll pay off the other phone, lose the promotion, and change back to my original provider. Here’s the point. I understand that T-Mobile salespeople are on commission and they stretch the truth or just flat out lie to make a sale. But I asked him twice about the bill, my grandson was standing right there and he said it would be $150. Why be dishonest? Why flat out lie? As far as the reception goes now and then I get ‘No Network Connection’ on my phone. I drive rideshare sometimes so this is important. I do have the ‘max plan’. I definitely don’t recommend T-Mobile. What a dishonest company.

I’ve been trying to get my phone fixed since October of last year. First I get transferred to apple care like what?? I don’t have apple care, I have 360 care plan with T-Mobile. So I do the claim through apple care because at this point my phone wasn’t functioning at all, so apple sends me an empty box to send my phone to get repaired in 9-14 days they said. So I called apple and said hey I filed a claim and you guys didn’t send a replacement phone and I can’t go 9-14 days without my phone I need it for work because I’m in the military, so they said ok I’ll have to put down 1300 down payment for a new phone incase my phone can’t get fixed lol like what?? I don’t have apple care I’m paying for T-Mobile 360 care plan so right now I’m still using my broken phone that barely make any calls and freezes on the daily. And I’ve tried multiple time for like literally 6 times and all the time I get we’ll call you back shortly. Literally worst services ever and to make it worse I barely get service here since I’m stationed in Kansas.