KOCOWA+ Status
Are you having issues? Select the issue you are having below and provide feedback to KOCOWA+.
5 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Keeps crashing every other episode. Ive restarted, cleared cache, logged out, nothing has changed.
movies keep freezing. I can still hear the sound continuing but the screen freezes
📋 18 Reported Issues:
Error 4001
You cannot select the episodes you want, especially previous episodes. Episode option doesn’t work.
I'm fed up of the movies keep freezing... it's not now and then, very regularly... it's so so annoying. Thank you
I keep getting this error message: Not authorized: Server Error. Please try again in a moment.
i cant login its been saying they have technical difficulties for an hour :(
My paid subscription for premium service is about to end, but that’s OK. I never could access anything on your site. It’s horrible. It always asked me for a Samsung subscription even though I paid it won’t let me access anything at all ever. I’m very disappointed and I’m telling everybody I can find that your site is has problems
the app keeps freezing every few seconds. I've turned off and restarted he computer.
Kocowa doesn't work on my Sharp Roku tv. When I try to play any drama I get: Error can't create media player Message. The Kocowa app does work on my older version Roku 3 player.
Did you drop Heard it through the grapevine? It keeps dropping as I try to open it.
Subtitles not showing for recent updates
Samsung TV, in Chicago, I have year subscription paid. Goes to only plan page and when I got to My Kocowa, it has the dramas I watched, but I can not click on them as it says it does not play in my region.
Ask me to purchase subscription although I already have one. However even if I say yes it does not work.
Subtitles for The Secret House are not working.
It won't let me verify my email.
I just purchased a Kocowa subscription and am in my free trail. The Kocowa app has been crashing my Roku device every 15 min or so right in the middle of playing a video : ( My whole Roku shuts down and has to reboot. Super frustrating. Because besides for that I absolve Kocowa. How it gets sorted soon!
Since the 05/12/22 maintenance I can't login my account . A message shows my email is invalid but it's not. So I can't neither contact the support team cause the "invalid" email.
App not working on phone or internet
I cannot get into my account on our tv or our cellphone. When it does let me in it says: do you want to purchase a subscription. If I press yes, it kicks me out.
Have a Problem with KOCOWA+: K-Dramas, Movies & TV? Report Issue
Common KOCOWA+ Problems & Solutions. Troubleshooting Guide
Table of Contents:
Contact Support
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit KOCOWA+ Website
Privacy Policy: https://help.kocowa.com/hc/en-us/articles/115004177613
Developer: wavve Americas, Inc.
‼️ Outages Happening Right Now
-
Feb 28, 2026, 06:48 AMa Windows user from West Memphis, United States reported problems with KOCOWA+ : Not working
-
Nov 30, 2025, 08:41 PM
a Windows user from Rochester, United States reported problems with KOCOWA+ : Not working
-
Oct 01, 2025, 02:09 AM
a Windows user from San Antonio, United States reported problems with KOCOWA+ : Not working
-
Jul 20, 2025, 01:55 AM
a Windows user from Saint Ignatius, United States reported problems with KOCOWA+ : Photo/Video
-
Jul 15, 2025, 02:04 AM
a Mac user from Anchorage, United States reported problems with KOCOWA+ : Login
-
Started 4 minutes ago
-
Started 7 minutes ago
-
Started 15 minutes ago
-
Started 35 minutes ago
-
Started 39 minutes ago
-
Started 55 minutes ago
-
Started 56 minutes ago
