AT&T Mobile Security
Enjoy additional peace of mind with AT&T Mobile Security
AT&T Mobile Security Basic (FREE) System Update: Keep up to date with
operating system changes with reminders. Passcode Check: Ensure you have a
passcode to help keep your device and data secure. Breach...
VPN closes WiFi and forces data use
I downloaded Mobile Security a couple of months ago at the recommendation of AT&T. I’m a U-Verse TV and Internet Fiber customer also. Anyway, I started getting notifications from AT&T that I was about to exceed my 5GB plan when I had never came close to using 3GB in the past. As a precaution I switched to the Unlimited Plan. Then I noticed that my phone was sporadically connecting to WiFi. After being transferred from one CSR to a technician who could actually help me, she asked if I had any software that has a battery saver. I don’t. We did a Network Reset. While rebooting I starting seeing “VPN” messages. The lightbulb in my head went on then. After multiple attempts to turn off the VPN settings in Mobile Security and restarting my phone my only solution was to delete the application and restart. Since then I have never lost my WiFi signal. My huge concern is that why does AT&T promote software that disconnects from their own routers on their own internet system and force cell phone data? Start the conspiracy theories.
Does Nothing Right, Trains You Wrong
Secure VPN: trashed WiFi connectivity so thoroughly they had to send out a notice to all users saying not to use it. Was on mobile chewing data for a day or two before I noticed. Breach Reports: per service, only for ones you explicitly enter. Quick, enter every online service you use. I use tens to hundreds over the course of several years. You’re better off just putting watches on Google News. Personal Info Monitoring: the new hotness. Peppers me with breach reports for my (publicly exposed) email address that say the breach source is unknown—no way to follow up. Can’t turn off breach reports of primary email address at all or disable this monitoring. It’s like Bizarro Troy Hunt designed it. Insecure WiFi Warning: super hit or miss on whether it’s called out. Has occasionally called out secure networks when it checked while handshake still happening. So yeah, it notifies me when there’s a phone system update now and a couple of other BS things I already get notifications for from the original systems. And since it chatters BS alerts at you that you can’t fully disable it trains you to ignore security alerts. What a terrible “service” this is. Avoid like the plague.
Very good app from a company we can trust
I am glad you are looking for the safety of your customers on such a complex technology as telephone and internet communications! I could not explain how phone numbers are used from AT&T to call me and when I call back to the same number I receive a notification that the number is out of service even when my call back is done instantly after receiving the obvious SCAM call! I always felt that it was the responsibility of AT&T to solve this problem and not charge us for the use of your solution as other apps do ( such as Numbers)! Excellent app from a trustworthy and serious company !
At AT&T ‘s request 😣
I loaded the Security app and my iPhone started being strange - couldn’t go from Safari to Mail, just got a back signal which I couldn’t click on as it would appear only when I clicked on Mail button at top then it would disappear. Went through a Chat with agent and I was told to do a Reset. I went through General Settings, clicked on the Reset and got the warning it would put my iPhone back to Factory and I’d lose all my apps, messages, Mail, etc. During the Chat I raised my concerns, first I was told to not Reset and the very next message was told to Reset. Needless to say, I left the Chat and removed the Security App. My iPhone now works like it did and I can now go from one app to another easily, like it is SUPPOSED TO WORK!!! Very disappointed that AT&T programmers apparently did not check the app out before sending to their consumers!!! 😣☹️😐😒
I received an alert that my personal information has been leaked. My phone number has been leaked too. The solution is don’t give companies or service calling you requesting personal information. The other suggestion, I may want to consider changing my number with my service provider. You call AT&T and their statement was, delete the app, it’s not an AT&T app? If this protection is being offered. There should be a support line available to discuss these issues. If it’s an AT&T app they need to train up some employees and supervisors on the operation of this app. No telling what service is being offered and protected. There’s no support when an alert posts stating a breach of information. I will delete the app and reinstall, to see if this removes the issue. If not I will discontinue paying for an app that has no support behind it.
It was good earlier
Before i updated to iOS 13 the VPN function worked great! Now with iOS 13 it doesn’t work anymore. It connects but there’s no internet access, nothing at all. Ive also done it on my other phone as well and i even reinstalled the VPN Configuration but nothing worked that i could do. But everything else in the app works fine! i have caller ID now and i don’t even get spam calls anymore, only the rare occasion they do pop up it warns me that it could be a spam call or telemarketer, and also it updated me on the fact of a dangerous app that i carelessly installed from the internet. It turns out was indeed harmful, but overall it’s a great app and once the VPN problem gets fixed, it will be a five star from me!
I’ve had the app for a few weeks and it truly works!!! I was using Hiya for many years & was satisfied. It just was enough to stop all spoofing. I really became irritated then angry. This was mild problem from 1-3 calls a day to 5 or more calls day and calls until 10 or later at night and not to mention the early calls. Now, I’m not the type of person to even answer these phone calls to begin with. I decided to try AT&T Mobile Security and here we are extremely happy😊😀 I thought I was going to have to invest in Robo Killer and pay the monthly fees so far no deal. I’m so glad.😀
App had been working beautifully until yesterday. When I opened the app, it requested a pin that was sent by text. I didn’t get one so I clicked on request new pin. I didn’t get one. I closed the app, then tried again. No pin was texted. I turned phone off and on again. No pin. I deleted and reinstalled the app. Unsuccessful. I noticed that there was an iOS 12.3.1 update available. I have an iPhone XS max. I updated and tried requesting a new pin but all to no avail. Nothing worked. Should I give up and permanently delete this app? Ive contacted app support but haven’t heard back from them. Update: Weeks later, still no contact from support. The app is still useless. I’ve exhausted all troubleshooting options to make this app work as it did before. The app remains useless and no support. I will delete it today. DISAPPOINTED.
Didn’t protect against some sort of virus or “glitch”!
I installed this app a few weeks ago and thought all was well. Until, about a week ago, my i7 would not let me answer my sister’s call. I would literally have to force reboot my cell in order to even call ANYONE back. I could not swipe or touch to answer, and couldn’t open ANY app after receiving ANY call. The only way I could fix this issue, was to connect to iTunes and perform a “reset”. I then decided, after learning that my sister had the FB messenger app, that I had to block her number as I’ve learned since even the beginning of FB messenger on the pc around 2011 , that it has always caused issues! I’m giving 2* review because I think it has nice features and some potential.
For preventing unauthorized access to personal information
I gave it five stars because it’s an app that seems to protect and identify and notify you of certain things. For example if you’re using your phone in unsecured Wi-Fi location. It’s pretty awesome how it identifies and tells you if the wi-Fi is secure. Until I start reading up more and using the app I’m sure it’s going to be how many stars I gave it 5. Since this is the first time I’m using this app and it’s full features What I can tell you at this point is an excellent app for helping you in protecting your personal information.
I think this is the last straw
I loaded both ATT Call protect and their Security App. I figured since it was ATT’s app it has to be pretty good so I paid for the Plus. It worked for one day...😡. I get home that evening and try to sign on to my WiFi and it appears to sign on but I have “no internet connection” all of my other WiFi connected devices were working. Then I get an alert that my subscription for the security app has expired and that I needed to renew it...I get into the app and it says I have Plus but will not load the features. I went on line cuz the app says to...no help there so I call ATT and they say “Oh ya, it happens with some phones we don’t know why so sorry...” REALLY!?!. They have a security app that randomly doesn’t work on “some phones”...Well ATT I’ll be exiting this carnival ride shortly...thanks for nothing on this one
More Annoying Than Useful
I used to like this app. It did it’s thing and alerted me when something required my attention. Now, the personal ID monitor gives me an alert MULTIPLE times a day for every alert I have ever had - even though I have acknowledged and cleared these same alerts innumerable times already. They keep coming back over and over again. It’s like Groundhog Day with this app. I have a perpetual red bubble and it annoys me to no end. Also, the VPN that is supposed to protect me renders other apps that I use inoperable when it’s on - namely the scan & go feature for BJ’s wholesale and the scan and go feature for Sam’s Club. I pay monthly for the premium service, but I’m definitely canceling. I’m feeling pretty scammed by the obvious lack of effort that has gone into this app.
Old Breach Reports that have been viewed are constantly retriggered
I have viewed the same two breaches on my phone at least 10 times. Once you choose to view a breach notification, the alert badge is turned off but after a period of time, it comes back as a “new” breach alert when it isn’t. The only way to get rid of the annoyance is to disable the feature or remove the impacted companies from being monitored. Neither is a good choice obviously. For me, it’s Comcast and Toyota breaches that are 4 and 5 months old respectfully. Please fix the alerts so they do not re-trigger after viewing unless there is a new incident.
Ever since I have downloaded this app, I can’t get free WiFi to work if I’m at a drs office, McDonald’s, Wawa or any other location that provides free WiFi! I can see the fan at the top of my phone when I try to connect it but then in less than 1 second it goes away and my WiFi won’t work! Also, when I view a video on my phone I can see a connection hook to my phone on the right hand side top of the video. It says Samsung four series. This only started when I downloaded this app! I’m unable to provide a copy of the connection or the picture I took of the other phone or tablet or whatever it is that hooks to my phone! For these reasons I want to delete this app!
App is broke...
I have gotten and cleared warnings from ONLY this app about breaches. The problem is that after clearing the warnings because this is the only site suggesting a problem with my accounts. The list seems to be growing and yet after some research have found no other sites that are helping me, listing the same breaches. Only AT&T Mobile Security is telling me repeatedly about the breaches. Cannot get the app to completely clear the requests when I am clicking the button “Yes, I am sure!”. That usually means I am aware of that issue but am dismayed when the same reports reappear a few minutes after I cleared them. So, because this app refuses to clear the errors, have deleted the app. It no longer serves me, so I got rid of it. Period.
No. AT&T Mobile Security does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 25,394 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for AT&T Mobile Security Is 15.9/100.
No. AT&T Mobile Security does not seem legit based on our analysis. This conclusion was arrived at by running over 25,394 AT&T Mobile Security User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for AT&T Mobile Security Is 15.9/100.
AT&T Mobile Security works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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