Contact AT T ActiveArmor Support

by Tlajoya

I used this app for 6 months small issues until 2 weeks ago it started blocking everyone I mean everyone in my contact list, my husband, kids, parents, siblings, job, dr.’s office, attorney’s office, the calls don’t show up on my phone as missed calls, the calls don’t ring, I do not have my ringer off, I do not have DND on. 15 minutes later they appear in my voice mail and my loved ones text me asking why their calls keep going to voicemail.
It ask like a virus because I decided to delete it from my phone completely it started causing me to miss important calls. When I deleted it it was still blocking all my calls that I had manually unblocked before I deleted it. I had to download it again because I could not get any, zero calls, when I downloaded it again immediately unblocked in it’s list my contacts and not till then would my phone ring again. I am stuck with this virus I am afraid to upgrade to new phone because will this mess transfer when I spend $2000 on a new phone. I am stuck with it or my contacts cannot call me. It is working in reverse.😩😡🤬😭😤

by Dnice2ny

I downloaded both the security and call protect apps. Have been an AT&T customer for 20 years. The apps just caused more problems than the robô calls were. Now every call not in my contacts was being blocked. I had to constantly monitor the phone if i was expecting a call from a doctor or pharmacy that was not I’m my contacts. So if i was referred to a specialist who was supposed to contact me (so i don’t have their number yet) it would flag them as spam. My other issue is that while AT&T service is good it’s one of the most expensive so charging for the plus version for existing customers is a smack in the face. The amount you charge for a monthly bill should include mobile security and call protection. It’s funny how it’s your network that allows people to use fake caller id’s but you want me to pay to block them. This whole thing smells like a scam. Create a problem then charge for the solution. Smh. Makes you wonder who is the real scammers.

by Mama Kg1

I loaded the Security app and my iPhone started being strange - couldn’t go from Safari to Mail, just got a back signal which I couldn’t click on as it would appear only when I clicked on Mail button at top then it would disappear. Went through a Chat with agent and I was told to do a Reset. I went through General Settings, clicked on the Reset and got the warning it would put my iPhone back to Factory and I’d lose all my apps, messages, Mail, etc. During the Chat I raised my concerns, first I was told to not Reset and the very next message was told to Reset. Needless to say, I left the Chat and removed the Security App. My iPhone now works like it did and I can now go from one app to another easily, like it is SUPPOSED TO WORK!!! Very disappointed that AT&T programmers apparently did not check the app out before sending to their consumers!!! 😣☹️😐😒