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by Fishluvr4210

I bought this, first to help myself, and second to potentially add to my toolbox to help others. My body is less responsive to being hooked up with wires so this is the app I use the most, when I can. What an unbelievable crock this is… it causes more frustration than the healing that comes from it. And that is completely unacceptable when someone is going through health issues. I can’t even run one program without it getting stuck and having to shut it down and start over… sometimes multiple times to run ONE program. And each time, it never connects automatically… it has to be reconnected every single time. I have a session of programs I like to run for myself and I can rarely get through half of them because of the additional time it takes to get through these issues. Some days like today, I just give up. I am not certain if these are “app” issues, issues with the device itself or available bandwidth, but whatever it is, the app is the culmination of the experience so, here we are. I would never recommend this to anyone and I would definitely not in good faith be able to offer this “service” to clients. We should receive at least a partial refund, and this company should no longer be able to sell these devices, until these issues are addressed. If you’re considering purchasing this… DONT DO IT, YOU WILL REGRET IT!!

by Pinkelliebelle

My Healy device is great! The only problem is that for it to work, the apps need to function. Without them you can't use Healy at all. If you have a cutting edge medical device, you need to have an app that supports that.
This app, when it works is just ok on a good day. About 80% of the time it glitches.
It appears to have problems finding the Healy with Bluetooth. Also frequently disconnects during a session. I will tho k a program is running when it stops for no reason. There are days the app just freezes.
When it does work there are a few frustrating things about it. The phone has to be super close to the device so it doesn't disconnect. It also has to stay open to run the vibration sessions. So if I want to use it I basically have to have my phone open & connected to a charger. This is not at all practical!! Sometimes it just changes to German for no reason and won't work. When I go to use the resonance app to find a program that resonates for me, about 60% of the time it won't let me switch between apps. It's so so frustrating to finally get one glitchy app kind of working & then not be able to run the program! Healy please address these problems!!

by Vjxshvhjchfkggh

This is beyond frustrating for the cost. It would be nice if the apps didn’t kick me off 9 times out of 10. I do a resonance and it freezes before I get a list. Or I’m connected and then disconnected immediately. This is a big problem as I bought this device to use it. Not to spend hours TRYING to use it. I’m extremely disappointed. ONE buys a product believing they will be able to use it. The connection issues are beyond normal. In Bluetooth it’s showing I’m connected and yet the programming is unavailable. Why must my Bluetooth find the Healy every time I want to connect. Other products that have Bluetooth show on the phone and immediately connect when the device is turned on. Healy has to be reconnected and re-found repeatedly. Turning Bluetooth on and off to re-find and re-find and re-find. I tried to show someone the product and it just kept crashing until I had to give up. Someone seriously needs to be working on the connection issues. They are TERRIBLE.