Contact Grateful Support

I typed a very long grateful story and then left the app for a email notification, I return to the app and it all vanished. I wasn't even off the application for more than 30 seconds and everything I typed disappeared instantly. That’s so unfortunate..since I wanted to really get involved into this platform but I don’t want to stress myself out over my paragraphs being deleted so quickly. That would just cause so much more stress & anxiety for me then actually enjoying the app & act of gratitude. I am hoping the developers find a way to work through this. Since I’m a writer and write long entries, I can’t imagine having to copy and paste every time I want to save my entries from being deleted. From Grateful App to Notes, from Notes to Grateful App, vice versa. I could just use my notes on my iPhone. It has less aesthetic but at least my notes don’t vanish once I leave the application to roam in the background. I feel and love the potential, won’t delete the app, but hope to see future improvements & updates to counteract this inconvenience. Namaste to All!

I loved this app and used it religiously but the backup user interface is awful. You have to do it manually and the restore from backup link is placed directly below the backup link which resulted in me hitting the wrong button in a distracted hurry and losing almost a months worth of grateful entries. I feel so sad. It’s like a month of precious and personal journal entries have been lost forever and the memories that I thought I was saving are gone. It meant a lot to me to have these memories, especially during the pandemic. The restore button should be in another safe location. How often does a user need to revert to an old backup and delete all new entries? It doesn’t even make sense. It seems small but this is a huge design flaw. Time to go back to pen and paper.

I pay for this app, and I enjoyed using it until a couple months ago when one day I opened it and it just wouldn’t load. This problem persisted, so I had to delete and redownload, losing my previous entries (1.5 yrs worth of journaling and photos) in the process. And that was pointless, because it STILL won’t work. I see that Reflecty bought the app, and is presumably intentionally sabotaging/killing it because it competes with the app they offer. DON’T SWITCH TO REFLECTY. There are other gratitude journals and apps out there, and those people are dicks for doing this. They could have at least let us save our old entries before turning Grateful into a brick.