Contact Home Fitness Support

I started off loving this app. I paid for the subscription fee, hoping it would open up more customization options. It let me customize my trouble zone and the days I planned to work out, but that was it. I went through the first 60 day challenge, thinking it would unlock either a more difficult challenge or let me plan my own workouts from their bank of options, but instead it started me from the beginning. I went from 20 minute workouts back down to 5 minutes. This did not flow with my fitness goals at all. I emailed the support team to see if I was missing something, and to give my feedback if what I was seeing was correct. It took 33 days to receive a response. Over a month. And in that response they told me what I already knew. I could not plan my workouts. I could repeat the same workout as many times in a day as I wanted. I could skip ahead and do future workouts. That isn’t the point. I paid a subscription for a fitness app that would help me grow and in order to actually benefit from it, I have to work around the built in options. That is so not intuitive. Still looking for a solid fitness app.

If you’re going to charge people to use the app, you should at least put the minimum amount somewhere so people know they’ll ultimately HAVE to pay to use the app before they download it. I didn’t even make it through the 4-step set up before it was asking me to put in financial information so it could charge me the second the trial ended. Nope. It doesn’t even mention a 7-day free trial in the description of the app! The only way you find out about it is by downloading the app and starting the setup process. There’s plenty of other free versions of the same sort of app available. Since weight loss and strength training are only as effective as a individuals determination to stick with it, might as well use an app that’s upfront about their fees. You should either consider extending the trial to one month, or offer a “slimmed down” (no pun intended) free version.

I left a review recently and received a response from the developer. I only added another star because the person I spoke with was very nice. But I’m still honestly pretty disappointed. My previous review talked about how you couldn’t skip the subscription and just try the free version of the app. I was told that I had to start the free trial and then go to cancel it immediately after to use the free version of the app. Although this was a more or less helpful solution, I don’t currently have a payment source set up on my Apple account because I don’t spend money on things like this. It wouldn’t let me attempt the free trial without setting up a payment method, which is seriously a hassle. There really should be an easier way to just say “no.” If you’re prepared to pay the subscription, this is the app for you. But if not, you should really keep looking.