COSMOTE app not working? crashes or has problems?

COSMOTE Status

Last Updated on 2024-06-10 by COSMOTE

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7 User reports:
App has problems

User reports 7

⚠️ Most reported problems ⚠️

Connection

25.0%

Not working

25.0%

Crashes

12.5%

problems reported in the last 24 hours

24 hour clock ⏰

1 Reported Issues: 😵🆘🛟🚨📢

Joanna

2023-03-27

Γιατι δεν ειναι δυνατη η συνδεση στην εφαρμογη στορε?

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Have a Problem with COSMOTE Mobile Security? Report Issue

Common COSMOTE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot COSMOTE app on iOS and Android devices. Solve all COSMOTE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

COSMOTE iPhone Issues and Solutions

COSMOTE iOS app crashes, not working, errors
COSMOTE iOS app network issues
COSMOTE on iOS has black/white screen

COSMOTE Android App Issues and Solutions

COSMOTE has errors/crashing/not working
COSMOTE server network connectivity issues
COSMOTE has black screen

COSMOTE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever COSMOTE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix COSMOTE app crashes or not working on Iphone (iOS):

Close and restart the COSMOTE app on iPhone
Update COSMOTE app to the Latest Version for iOS
Uninstall and reinstall COSMOTE iPhone app
Update your iPhone to the latest iOS version

Fix COSMOTE on iPhone unable to connect to server/internet connection issues::

To resolve COSMOTE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix COSMOTE black/white screen (blank screen) on iPhone:

Follow the COSMOTE iOS app troubleshooting guide Here →

COSMOTE Android App Issues and Solutions

Fix COSMOTE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent COSMOTE app issues:

Force Stop the COSMOTE App
1. On android, goto "Settings" » click COSMOTE app. » click "Force Stop".

Update COSMOTE to the latest version on PlayStore

Clear COSMOTE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "COSMOTE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch COSMOTE.

Fix COSMOTE unable to contact server/ COSMOTE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click COSMOTE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got COSMOTE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch COSMOTE on android.

Solve COSMOTE black/white screens issue on Android:

Follow the COSMOTE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at COSMOTE, developers of COSMOTE.

About this app

With this app Mobile Security you feel safe when you browse the Internet with your Smartphone. Now you are sure that when you surf on the Internet, shop online or make other Internet transactions, you are safe!