Upshıft Reviews

PRO’s: I love the concept of working when i want to and the flexibility of shifts offered. I get paid on time and get to work in different places if i want. They starting to expand and open to more businesses. I been an employee for upshift for year now and few months.

CON: They fail to answer their business phones so if you have a problem or question, asked to stay later then clock out times etc, you won’t hear from them at all or even hours later. I find myself having to blow up the phone emails or texts to annoy them to finally get something resolved. Some times it be slow with most of their business partners will not post anything so our list will be “picked over” & you won’t get as much hours for those whom plan to use it as regular job. They won’t let you work over 40hrs unless you continue to work only one business for the pay period.

…so here I am. I was told when I went to onboarding someone from upshift would help me with an issue where I put a typo in my email address but I’ve yet to get any help. The lady who was running the onboarding seemed to just want me to leave. Really sad that basically you guys just got my social security number and then don’t even want to help me work for your clients. Very shady. Updating this review. Thanks for reaching out to me with the useless reply. No I haven’t been able to reach customer support because the only way to contact Upshift customer support is when you’re logged into Upshıft and that’s the exact issue I’m having. Why do you guys not have a number people can call????

I have gotten only one job since I went through the very quick process of orientation. You get very little information besides the video during orientation and the person holding it in AZ was not very helpful at all with questions. I asked about my background she shrugged and waved it off and said it wouldn’t matter. Yet I’m still here just getting paid for my first and LAST shift I ever got on Upshıft. Then when you try to contact support it like your talking to a bunch of bots even though they claim to be real agents. The answers they give are very closed ended and they don’t really go into depth about your questions or concerns. It’s like you ask a question and it’s just a automated answer. Simple with no real meaning to help behind it. This is the 4th app I have tried that has ran background checks and I’m just confused as to why backgrounds are done for day labor!? I never had a background at day labor so why are you guys asking for workers but being picky with who you take on? Trash Upshıft and find something more reliable than this trust me! I give it a zero star

Extremely disappointed with my experience using Upshıft. After working two shifts, I have yet to receive payment. At first, they claimed it was an issue with my bank details and had me change them. However, even after doing so, they switched to promising payment via mail to my residential address. It’s been quite some time, and I still haven’t received the money they owe me. This lack of payment and constant excuses have left me frustrated and questioning Upshıft ’s reliability. I strongly advise others to be cautious when considering using Upshıft, as their payment practices seem questionable and unreliable.

So with Upshıft you are supposed to apply for every job and you’re supposed to get selected I’ve been with Upshıft for a year now and I have never been selected for any jobs. What bothers me the most is that the process to get on board it’s so much work and you actually have to come in person for an interview and sit in a room for two hours for orientation and I have yet to still get selected for a job. I have a great résumé. I am very good background history and it really upsets me that I don’t get selected for any jobs. What really bothers me is when you try to reach out to the recruiters for help you can’t direct message you can only select the message they allow you ask.

I signed up for this as a food and beverage professional who is used to making up to $65 plus an hour for banquets. The pay is way too low for service industry work and the one time I actually picked up a shift I had to cancel last minute because I ended up with Sepsis and was in the ER for a week. And when I did late cancel and explained my situation Upshift wanted access to all my medical records and documents via a secure link which I thought was strange because that’s a HIPAA violation and when I tried to send pictures from my hospital bed and the date and time on my medication and bracelet it wasn’t good enough. It’s honestly ridiculous but I wasn’t super upset because it was a banquet gig paying $18 an hour which is poverty anyway. And Upshıft just like Qwick extorts service industry work by paying extremely low wages for the position. And no one wants to hire Upshifters or Qwick workers because people that work on these apps are considered a joke in the food and beverage industry.

Very disappointed

I recently started up shifting to earn more income and everything started out well , however life can become unpredictable I woke up for a shift late contacted upshift about the situation and went into the job ready to clock in and provide my day of work . Upshift gave me 3 strikes instantly for the situation calling it a no call no show, I did call text and email upshift about the situation before heading to work where I was still able to clock in.
As I arrived at my job location, upshift had seen my email about waking up late and Rovoked my working status I could not clock in and even though the company wanted me to stay I could not do to upshifts no call no show policy instantly giving me 3 strikes even though I called and showed ! This is unfair & something you should consider before accepting shifts I was unaware but now understand but it is to late for me for suspension prohibits any future activity in using Upshıft . I am a reliable Human being. Everyone makes mistakes . Except for upshift obviously

I have been trying to work through the shift smart app and jobs never show up in my available feed anymore after I tried to apply at a job that required a background check which I had to agree to pay by way of my first paycheck deduction so I agreed and now I’ve been waiting for the past 2 weeks for it to process but I was made aware by the company that does the background check that it was already sent to them two days after requesting it but Upshift only tells me they are still processing it and to apply to jobs that don’t require an background check but none of these jobs show on my feed. Come on Upshift what are you guys doing?

I received a notice today that I had been suspended from Upshift. The first time I got a strike was simply because I had to drive from Fort Lauderdale to Miami in very terrible weather conditions. It was storming really badly. I even tried my best to go, but could not see anything while driving, so I decided against it last minute to avoid getting in a car accident. Since there is no way I can call to let someone know why I had to cancel, I had no other choice but to cancel through Upshıft and risk getting a strike. The second incident was because I had misread what the uniform requirements were. I had confused the uniform for a last shift I had with the shift I had today and, unfortunately, was sent home. I was supposed to wear a black shirt, but had a white shirt on instead since it was the uniform for the last shift. I was sent home for this which is understandable. However, I received a third strike for leaving early, but this decision was out of my control because the manager asked me to leave. Unfortunately, because of this, I was forced to clock out before 3pm. Which, in turn, caused an account suspension. It hasn’t even been a week since I got hired and am already suspended.

For anyone thinking of trying Upshıft for work it is OK if you’re in between jobs, just want an extra gig here and there or traveling around. It’s definitely NOT good as a full time job, especially since jobs are only in certain cities, I would recommend other agencies for travel all around the country. Not only that but it’s very difficult to communicate with anyone when you are having an issue, I wonder if they even like to work at all, basically don’t expect help right away it would be days if not weeks for them to help you most of the time! They have an automated system that will point you and even if you are trapped in a snow storm and can’t make it to work they still will point you, after 3 points your fired. Good luck trying to get them to wave a real emergency Im not sure if they really care. Just be careful and try to schedule yourself days ahead of time and always check the weather in the winter it’s better to avoid issues if you even think you might get stuck in the snow. This is not worth more than your life or safety.

I’m officially convinced Upshıft pick and chooses who to send shifts to smh I canceled a shift due to me having car troubles in the pouring rain a week ago and the customer support confirmed I had only one strike prior to canceling I canceled shift they canceled my entire shift for week and then today when I’m supposed to come off suspension it says I have been suspended from Upshıft permanently due to five strikes this is crazy I didn’t do anything to obtain those extra strikes if I was on suspension.. it’s already a hassle having to use multiple third party platforms to access diff information you need and giving our more personal information to those sites just to get things like pay stubs but the inconsistency of messages delivered to me regarding my strikes is unacceptable because now I can’t book any shifts at all even after I reached out to support multiple times within the 72 hours

Went to the onboarding, it’s 20 minutes away from me already and when I got there they wanted to just now tell me that I need two forms of ID like I just carry birth certificate with me. I even told the chick that I could tell her my SSN until i could send a copy. Said no. I went and looked through the emails and no where did it say to bring those things. Maybe y’all could... I don’t know.... add that information into the multiple notifications and emails y’all have been sending me. Sure I coulda brought those items anyway just to be sure or y’all could let people know in a direct way. I’m tryna get this job for a reason what makes you think I got the gas to be running back and forth ? Cause I don’t

Not very many gig options/opportunities. Pay is extremely low (Average pay is $13-$14) and they don’t allow you to collect tips. During on boarding they say there are jobs you could apply for to also become a full time employee with but I haven’t seen any listed. Basically they still need to find more contracts with other venues. When I started they only had a contract with the Tampa Zoo (I’m in Florida) but it seems they weren’t able to keep that contract (makes sense, pay was ultra low at $13/hr) as those job listings have ended. I come on from time to time to see if there is anything new/worthy but haven’t seen anything as of yet.

Temp agency app so concept is cool, the rest is disappointing.

For the Charlotte, NC area, they need more available jobs. For the last month, I haven’t been able to get any shifts, regardless of how many I apply for. You will be waitlisted about 98% of the time and IF, that’s a big if, you get accepted, you only have 6 hours maximum to confirm the shift, which can be inconvenient if you’re in the middle of working a shift when you receive the notification and are unable to confirm, due to the current job having strict rules on phone usage during the shift. I’ve been dropped a few times due to things like that. I wish that they will change it to either giving a lot more time to confirm or only show available shift only. Another downside is that if your shift ends earlier than expected, due to them cutting you off early, you won’t get paid for the whole shift, which is unfair. Another popular shift agency, though they have their own annoying issues, at least guarantees 100% payout if a certain percentage of the job time was completed. They need to step up on their game if they don’t want to lose business in this area. As a worker, you NEED to have a few other job options other than this because they hardly have anything besides Carowinds and very very few banquet gigs. Just forget about the smokeshop one, everyone agrees that they applied for that one several times (including myself) and never gets accepted.

Unfortunately there isn’t enough jobs to make a real living. I live in Cleveland, Ohio and there are so many hospitality options out here yet Upshift offers a small fraction. If you’re not into banquet serving or have experience as a cook there will not be many options to choose from. You’re lucky if you get chosen for a shift at all. So many people use the platform yet there is limited work. On a positive note, the shifts that are there have great payouts, you can make up to $15/hr. I love how you are in control of clocking in and out, and that you get complete info about each shift before applying for it. Upshıft is very easy to use. You are able to keep track of shifts you’ve applied to, got accepted for, and completed. You are even able to rate each shift after clocking out. There also opportunities to get hired permanently or become a regular upshifter at a specific location. You get paid every Friday as a w2 worker. All in all Upshıft is great, I just wish there was more to offer.

I started using Upshift about 2 months ago. I love almost everything about Upshıft . It’s very easy to apply, accept and confirm shifts. Once you get to the shift site you’re directed by the on-site manager where to go and what to do. I opted for a pay card which was sent to me and loaded with my pay weekly. My only issues with Upshıft are there being no way to contact anyone if there is an issue. Everything is an automated response. Also I stayed late at my shift a few times to give extra help. I was sent a text to clock out using “E1”. I did so but was penalized for failing to clock in and out correctly. I had no idea I was doing anything wrong and was never notified by Upshift about it. I tried to go on Upshıft and look for work just to see I was suspended. Literally for staying after to help more. I worked 12 shifts and was always commended for my work. Overall a great app just needs work.

I absolutely love the concept of being your own boss, but, admittedly, it is difficult to get started when you don’t yet have ratings. Don’t count on this as being a schedule you can choose at will, but expect to be constantly applying for anything and everything you can with your availability.

I world my fist gig with Upshıft and it was a fantastic experience! Thank you, businesses, for taking a chance on us “newbies!”

Great for a part time gig

I really enjoy the upshift app because it gives you an opportunity to try different positions with different companies. As well as it offers the convenience to make your own schedule or pick jobs up to make extra cash. Lastly it’s nice that they offer jobs in others states, making some extra money on vacations or even if someone needs to relocate they’re able to have an income and make money until they find something more permanent

Let me just say.
It has first been nothing but a pleasure to work for this team. Some of the funnest, most hard working, understanding team to work for. No event has been the same. The quality of events increase every shift. The team is like a big family. They get work done and know how to throw amazing events. And they always make sure you’re taken care of each shift you choose. Overall 10/10 to work for! Big shout out to Maddie,Rob, Juliet, Chelsea and so many more. Amazing company and I’m coming back every time!

Omg I love working for this company picking up jobs and being able to pick up shifts on my own time and on my days off, I have met a lot of new and fun people and I will continue to keep working for up shift on my days off to make extra money. How I see it is if there is a company that needs help and there own worker’s do not want to show then o well there’s always someone out there willing to work in there place making extra money and making sure Tha the company in need has the help that they need! Period. Thank u to that workers who shot the job but really don’t want to work lol keep not showing up because there’s always someone out there like me willing to take there place.

Lots of awesome experiences in the Atlanta area. School kitchens, airport food service, the Georgia Aquarium , the Zoo. It’s definitely been a pleasure to work with UpShift. The pay is definitely worth it - starts around $16. After 12 shifts, pay opportunity’s increase - $25 - $32 an hour. Just make sure to have clean clothing. Some places may require specific attire that must be purchased on first shift. I’ve had a lot of fun experiences working with UpShift.

Best advice - Be clean, presentable, and on time. Don’t be rude.