Contact Audyssey MultEQ Editor app Support

by Jon_DBS

I’m running the App on an iPad Pro (3rd gen) and it interfaces with my Marantz AV7706 and runs through the calibration with No issues. I edit the file and change front speaker size from large to small and set crossovers. I load the file into the 7706, again without issue, and when I play Dolby Atmos content there is No sound from the back Dolby Atmos speakers. I tried several times with the same result, once using my iPhone 7S. The AVR will play sound through the rear Dolby Atmos speakers using the level test tone. Marantz technical support thought my AVR may be defective but had me do a factory reset and a quick manual setup and the rear Dolby Atmos speakers played beautifully. I now have calibrated the AVR with the preamp’s internal Audyssey software and the rear Dolby Atmos speakers play as they should. I’ve issued a support ticket with Marantz as I don’t know who supports this App. I’ve lost time, money and my patience and may pursue a refund. (HT is 7.1.4)

by Mytcooper

It was a struggle to get a proper 3 position reading with this app, let alone 6 positions. Here’s what I had to do get it to work: on the receiver (s760h) turn off dchp, set static ip, power off/on, leave mic disconnected. Using an iPad Pro for app, turn airplane mode on and use a usb-c to Ethernet adapter and then hard-wire to network. Start app and start new reading, app would find receiver, however I used manual ip lookup also to ensure it knew where the receiver was. From there proceeded to follow on screen instructions.

Even doing that it had one or two communication errors (2 or 11). Eventually able to capture one 3 position reading, and a second 6 position reading. It shouldn’t be this complicated and there’s definitely room for improvement. When it fails why have to start all the way over?

by KarlTonDance

I have a Denon AVR 3600. I tried seven times to complete just one calibration and was ultimately unsuccessful. Even when I left the microphone in the same position for all of the tests, it would eventually encounter a noise/speaker level error even though there were no differences from prior tests in an empty house with HVAC breaker turned off. If there was a perceived problem with one speaker reading during one position test, the app would show an error message and asked me to redo the test…but the test would never rerun and I got stuck every time without being able to get through all 8 test positions. I am extremely frustrated to have spent two hours trying to get this to work and not have one single room calibration from the effort.