Contact Wisenet SmartCam Support

by Computer Teacher/tech

Setting this camera is ridiculously poor and I’m a computer tech/teacher. Setting up/or resetting the camera is a huge problem.

First when calling the Samsung phone number that is listed on their website, the person answering does not understand what you’re asking about and repeatedly saying the wrong product. (I was on a landline.) Next, the tech “support” finally told me to call a different number for the security cameras. Of course that number is “closed” and to call back during “normal” business hours. I’ve tried all different hours to no one ever answering!!! Calling tech support is just about impossible. I’ve never found a time when it’s open but never tells you anything about when to call or what time zone except to “call back during normal business hours” whenever that is is a guess. Nada.
This is very, very, very poor service. Don’t buy one of these cameras!!!!
When it was working, its use was marginally acceptable with many glitches.

by Gbtttttttttt

Update to smartcam+ 2.0 from 1.1.2 is awful: 1) App starts streaming Live View as soon as you open a camera menu. This is a serious data hog now. 2) Event timeline numbers are too small I can't read them on my retina iPad. 3) App no longer shows a list of Event icons, you now need to manually scrub (flick) the extremely long timeline to track down an event and hope you can line it up to play from the beginning. I'm using SNH-V6431BN camera. Samsung support just told me this is how it works now.

UPDATE: Three smartcam+ updates released in 5 days 2.0, 2.01 and 2.02. Software still streams Live automatically ... despite what Samsung tech support 'experts' told me, Event icons are still included with version 2x. The icons became accessible when I turned my iPad vertical. I'm not sure how that escaped the 'experts' why they said the icons were not included in v2.

Overall the system works -- v2 lost some intuitiveness that do not make much sense.

by Lunerover

After four months, the camera still works, but the app fails to recognize the camera. We did the logical thing and deleted and reloaded the Wisenet Smartcam+ app. So far so good, but entering my user name and password triggered a warning that it does not recognize me. Next move is to click the link to send an e-mail so I can create a new password. They never send an e-mail no matter have many times I’ve tried that link. Very frustrating. Next move of desperation is to attempt to log on
as a new customer and create a new set of user ID/password. Ironically, they said “that e-mail address is already registered, select a different one”. Now if they know my e-mail, why can’t they send a reply to me the first time that I requested to create a new password? Unless Samsung comes up with a revised app, my camera is essentially worthless. I now wish we had purchased some other brand.