BURGER KING® App Reviews

What’s up Burger King? I’m 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. I saw on television and was impressed with the special $5.00 meal, well I’m sad to report to you that not all of your restaurants are honoring the price, I’ve been told from two restaurants that the meal is in there system for $6.00 and they can’t and won’t change the price and honor your advertisement, now one dollar plus the tax isn’t a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but that’s really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants don’t honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. ☹️

EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes BURGERKING may need, their act of taking accountability was superb.

To the BK Tech Team, if you’re reading this please contact me.
I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through BURGERKING with absolutely no problems. However, there’s been many more times that BURGERKING has given me some sort of issue. Based on the reviews, it’s clear that BURGERKING needs PLENTY of work.
Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of BURGERKING providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.

Overall I like BURGERKING . Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. BURGERKING says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, BURGERKING has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if BURGERKING doesn't work I choose another restaurant.

To be honest I love BURGERKING. But I had a bad experience today at a Burger King when they didn’t give me a 2nd package of sauce after I ordered 4 items. They tried to charge me 27¢ and didn’t even give me ketchup. I would’ve complained to company Headquaters but they’re the ones who probably told them they can’t give sauce because of inflation. The manager literally told me “you can’t put sauce on fries”. I personally know she was having a terrible day and trying to abuse her authority on me. That’s exactly what it was, but instead of arguing at all I just took my food and left very calmly. I’m thankful I didn’t turn over a trash there; instead Burger King just lost a customer until they give me a few free meals. I understand trying to save money, but to act the way she did and I’m not even detailing 25% of how bad she was.., that’s unacceptable to me.

Update: Burger King Headquaters helped me out and forwarded my complaint. Hopefully this doesn’t happen to anyone else. I love Burger King!

Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than BURGERKING. BK app just becomes my lightening rod today.

They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.

I’ve been using BURGERKING on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently BURGERKING has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on BURGERKING to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because BURGERKING doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then BURGERKING takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues BURGERKING has I’m sure I’m not the only one with these problems.

OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days.

NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version.

LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.

Overall BURGERKING is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on BURGERKING it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable.

Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.

BURGERKING is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired.

One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using BURGERKING is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...

My husband and I have been using BURGERKING for several years. He started having issues last year with not being able to get the 4 digit coupon codes anymore, only the 6 digit codes which none of the Burger Kings near us take. He has called BK several times for help with no action taken. I started having issues with my app last week. It just switch from 4 digit codes to 6 digit codes while I was standing in line getting ready to order. They don’t take them at this location or any others that we frequent. We eat at BK at least twice a week sometimes more. I called corporate yesterday and they told me they sent the issue to the tech dept and that I should be receiving a response in my email within 1 -2 hours. Guess what haven’t heard a thing. Very disappointed. We used the coupons on BURGERKING all the time. Since they changed BURGERKING to mobile ordering it hasn’t worked right. Very disappointed with BK and the non resolution of the issue. Not even a phone call or email to say they don’t accept 4 digit codes anymore. However the person I spoke with at corporate yesterday told me that most places haven’t changed to 6 digits codes yet and the 4 digits are what most stores accept. So why can’t I get them?

I don’t know if they have someone in India or Eastern Europe making their apps anymore, but BURGERKING is ridiculous when it comes to the ease of customer use. They ask you to pick a restaurant each time, so you have to go to your favorites and pick one. Then, God forbid, if you have chosen a deal that they are offering, it becomes such a complicated mess that I literally drop off snd start the McDonald’s app. Today I had the misfortune of ordering a deal with other items. I worked through all the hoopla of paying Apple Pay which was approved. Then it tells me that the chosen restaurant would not except my order for some reason. Apparently restaurants are allowed to skip on preparing whatever food they don’t feel like making that day. I had to make a 10 mile trip to two different restaurants, starting the order all over again, fearing that I was going to end up being charged twice, which I’m still not sure about. If they were planning on getting more customers with BURGERKING, I think they all need to go back to the business school to learn a new way of doing things. Because what I can tell from my experience, BURGERKING is just as bad as the 70’s condiment selection that they offer inside their restaurants, pink sugar substitute and all.

I have been using BURGERKING since the first Covid lockdown last year. Every time I use it the version and features are different. That’s annoying but alit seems relatively complete and coherent now, so hopefully the future changes will be less disruptive.

Last year there were a lot of great deals available through BURGERKING . Now it basically just accesses each store’s menu and pricing. I am sure that’s appreciated by the franchise holders more than by the end user (lol) but it’s better than having the stores pull out or refuse to honor the deal on BURGERKING . (At one point the process would just get stuck when what you wanted wasn’t available. Now that they check with the store every time before you order that doesn’t happen.

So in the end I think BURGERKING will be adequate and work as expected for most users. It’s not going to help with prices but using in store pickup saves a huge amount of time vs using the drive through! It’s also much easier to do counter pickup than the drive through when I am on a motorcycle, which I often am!

I was shocked at the lack of the ability to customize your order when ordering breakfast items via delivery. Also, I had ordered two coffees with one being regular and the other being decaf (significant other CANNOT have regular caffeinated coffe), I was further shocked I there was no option to add any creamer/sugar/splenda, just straight up black coffee (McD’s and Wendy’s offers this in their respective apps).

Received my order and to which the two coffees I ordered were not marked on the cups in any way, shape, or form. I know this is error on the employee preparing the order and not BURGERKING solely, but there should be a comment section at the very least to further state special instructions for food allergens or the like. So taking caution I tested each coffee to figure out the decaf and thought it was identified.

Nope!....Significant other ended drinking some of the regular caffeinated coffee and that didn’t go over so smooth with the heart rate but she is fine now thankfully. Unless these obvious oversights get resolved, I will skip the blatant hassle and potential danger of using BURGERKING until these issues are addressed entirely! I don’t understand, how are these very basic elements absent from your app and as a blatant oversight?!

The idea of BURGERKING is great. Everything all in one spot to place my order. Sometimes, it works just as expected. But more often, it is so buggy. I’ve had the location not confirm, no matter how many times I try, and have ended up selecting a different restaurant to make the order work. I’ve had offers not load so I can’t claim them and end up buying food somewhere else. And now, I CANNOT get the order payment to happen. I’m getting the error that my payment won’t go through and to check with the cardholder. So I input a totally different card, same thing. Then I waited two days. Same problem. My husband has the same original card on his account and his order went through just fine on the first try. The user experience with BURGERKING is lacking.

I originally started using BURGERKING because of the T-Mobile Tuesday promotions. I hadn’t been to Burger King in years before that, but have used it more since downloading BURGERKING . But really, BURGERKING is making the experience not worth it. I’ve wanted to claim this week’s free whopper and no matter how I’ve tried, I can’t get payment to go through.

BURGERKING feels like it has too many screens in the order process and somewhere along the way, something always seems to break.

After I placed a mobile order and my card was charged, the “manager” said the ice cream machine was down and they couldn’t give me the shakes I already paid for. I asked for equal value in food and they refused. I said my credit card was already charged for food items and this individual (who refused to give me her name) said to take it up with BURGERKING and closed the drive thru window on me. I sent 3 emails to customer service from BURGERKING and have been waiting almost 2 weeks now with no response. This is the 2nd time this has happened and I never got a refund either time (total of nearly $20 charged on BURGERKING and no food or response). If you are going to use BURGERKING, I highly recommend that you only use it to display coupons prior to payment and not use mobile orders (they literally steal your money).

Update: After weeks passed, I received a message from a BK representative asking to call back to resolve the matter. I called back numerous times only to be sent to a voicemail message box that was “full” (couldn’t even leave a message). I also received an email with a customer service link (link didn’t work) and an option to change my review. I’ll change my review if and when they make this right.

I live in Astoria, NY which only has one location near my home (3310 Astoria Blvd). BURGERKING came in very handy and I went to BK more often being able to preorder deals and pay on my way home from work. This week they decided to remove themselves from BURGERKING from this location. What’s to like now?
UPDATE: The location finally agreed to add themselves back to the ‘nearest location’ list, and I enjoyed going back using the money-saving specials. However, the last few months it will not process payments to prepay. I get a message, ‘error retrieving item pricing,’ with instructions to retry. Retrying never works. When to settings and contacted support. I was eventually emailed that I should clear cache and reinstall. It’s all hogwash. Didn’t work. Contacted again and they said they would escalate. That was months ago. Still useless.
The reflection this gives of the Company is really disappointing. BK, please be aware that I spoke to management at my location and they said all their App customers are experiencing this. All those App customers are lost income to your business. If I wanted to deal with lines, I wouldn’t use App. My solution is to simply go to the McDonald’s App which has no technical problems and is down the road nearby. Think it’s time you address it.

Watch your receipts like a hawk if you use BURGERKING. They may be overcharging you big time! I placed an order with BURGERKING 4 days ago, and the subtotal it showed on my review order page was different from what BURGERKING charged my credit card. I was overcharged by over $11! The email receipt I received clearly shows the amount charged is completely screwed up. When I submitted a help request through the billing support section of BURGERKING , I got an email saying someone would be in touch with me within 24-48 hours. Nope. I sent another request today. Nope. I finally had to put something on the BK Twitter feed to get them to even open a case. BURGERKING, and even the regular website, has been hit or miss for ordering in this area (Chattanooga) for at least a couple years now. A lot of times it just flat out doesn’t allow you to order, although I’ve used BURGERKING here plenty of times in the past. They need to just flush BURGERKING and start over with something that 1) works consistently, 2) doesn’t overbill customers by almost $12 on an $18 order, and 3) gets you a response from customer service when you submit a help request through it.

Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. BURGERKING definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when BURGERKING ’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. BURGERKING gets 5 stars for having good deals and being easy to use.

So up until recently I have had minor issues. Mainly BURGERKING not showing what my actually store has and doesn’t have, the lack of options for a large icee(I know, trivial), other smaller items that I can deal with.
But my last order has made me pretty upset. I ordered a whooper double and an icee, when I hit yo the store both the icee machine and broiler for the burger meat where down. I told the woman at the register that I just wanted a refund, she told me that the store has no control over that and I needed to contact app support. I have since contacted them and they are not telling me that the store needs to give me the refund but if they don’t to contact my bank. Sounds like someone doesn’t know what they’re doing.
I shouldn’t have to contact ANY third party to get my money back. And now that I have this feeling I will not be using BURGERKING anymore since I have to call the store to insure that MY MONEY won’t be held up due to bad customer service.
I want to be clear, I am blaming BURGERKING . Though the store has broken items, the workers can’t control that. Anyone working in customer service for BURGERKING should know how to help me rather than shove me off to someone else.

I’m not sure why BURGERKING has a 4.7 avg rating it has been a consistently awful experience. BURGERKING chronically has an issue successfully submitting orders because if there’s some kind of unexplainable issue it will not tell me ANYTHING until I submit the order for payment then it will inform me that the “restaurant is unavailable”. Interestingly the store isn’t ever actually unavailable BURGERKING is simply bugging out and won’t accept my specific order until I resubmit without removing my allergens from the order. Secondly, I have ordered food within the breakfast time frame only to be informed after the order has been reassigned multiple times that they won’t make it, and the only way of contacting support to request cancellation or a refund is by email meanwhile the order is being reassigned again and again. This is not 4.7 avg rating experience I don’t know what everyone else is doing but BURGERKING is one of the crappiest pieces of tech I have EVER used in recent memory. If you are an unpaid reviewer please don’t encourage them if you are a paid reviewer please have some sense of how ethically inappropriate this is for such an incomplete app.

Burger King has released its Impossible Whopper, a plant based burger, which costs nearly TWO DOLLARS MORE than the real meat equivalent. Their App only has coupon discounts for meat eaters. The sole discount (at the time of this writing) for the impossible whopper is tied to a meat option, so in essence is useless for someone who does not eat meat. All of the “Whopper” coupon discounts exclude “specialty” whoppers. The Impossible Whopper is considered a “specialty” item, so still no discounts there. The receipt which you receive from an in-store transaction is usually tied to a survey, which if completed earns the customer a free WHOPPER... again, specialty Whoppers are excluded from the offer. So, my final word to Burger King is this, you will fail as a business because your policies are against your customers. Your Whoppers never use ripe lettuce or tomatoes, they always taste bland because they’ve been harvested too early and your buns are always stale. The plant based patties, the few times we have tried them, are dry and hard. With no discounts available, we must assume this is a common practice, because theres no way we’re paying anymore of your establishments to ruin our dining experience. We now stand by our previous decision to no longer frequent BK which was made back in the early 90’s as it was apparently a correct choice. EABOD

Having a large family, we’re no strangers to being pulled at the drive-thru while they conjure the order to feed my village. Which is why I wanted to give BURGERKING a chance. To know what it feels like to be every Jane, Bob and Harry who simply orders and takes off immediately with food in tow. You know, the ones I rather begrudgingly glare at in the rear view mirror as they drive off while I’m still sitting in the parking lot. I hope you enjoy your whopper, good sir. I’ll get to mine next year! I digress. So as you can imagine, I was ecstatic hearing the good news of such an app! Order beforehand and roll off victoriously in under five minutes? Sign me the heck up, my body is ready!! I regret to inform the inquiring masses that my happiness was short lived and dreams were most definitely shattered. I was still pulled. My wait was longer than usual. And my experience was not magical. I did NOT have it my way, people. Not even with BURGERKING . No sorcery here and I am most displeased. I give you three stars because I still acquired my food and I’m ashamed to admit it was delicious.

I’ve used BURGERKING many times over the past few months and it’s excellent. The coupons save me money every time and BURGERKING works correctly without glitching. I have now used Taco Bell and McDonalds apps and BK blows them away! TB and McD repeatedly claims orders aren’t received despite screen shots proving the order and when probs arise, they have no desire to fix the problem. Their apps don’t save any time or save me any money. I’ve only ever had 1 problem with BK and the store admitted it was human error where a new employee accidentally deleted the order. They worked with us to recreate the order with my screen shots and made sure I wasn’t double charged. BK is doing it right! Their employees are adequately trained on using BURGERKING and they care about service. Well done BK, your app actually saves time and money like apps are supposed to!!! I’ll be going to BK more than any other fast food chain. 🥇🏆🥇

We are a family of six and you can imagine how that can add up even eating fast food. We were leaving the McDonald’s app and the dollar sandwich specials because we could each get a sandwich, a good sandwich, for only a dollar. Pretty cheap dinner! Add fries and some drinks and it was amazing. Now that we are using the Burger King app we have discovered that your food is truly of a higher quality than McDonald’s. People that use the McDonald’s app and the Burger King app on a regular basis well quickly realize that Burger King’s food is much better, fresher, and just overall a higher quality of food. Put more one dollar sandwich offers on BURGERKING because that’s what will really bring people in. People will usually add fries and drinks just get them in the door with the one dollar sandwich deal we really love the one dollar sandwich deal :-)...Did I won’t mention the one dollar sandwich? :-)

BURGERKING works almost flawlessly for me every time. I’m amazed at the majority of the complaints and bad reviews about it, until I realize most people are giving BURGERKING a bad rating because of how individual restaurants are operating or employee conduct. That’s completely separate. Complain about the restaurants and staff elsewhere, people!

If I were to have anything negative to say at all, it would be that BURGERKING requires updates too often for my liking, or that BK should advertise this differently. Using BURGERKING does not allow a customer to “skip the line” as even using it, we still have to get in line inside or on the drive thru to announce we’re there to pick up our orders. BURGERKING only speeds up the process by the time it takes to place the actual order and pay.

I’m still very happy with it!

So recently I have been getting promotions for the new Burger King delivery service and how you first order has no delivery fee, so I go to BURGERKING and turns out Burger King doesn’t deliver to my location, the service they have been spamming me about and they don’t even let me have said service. Now your probably asking well maybe you live in a remote location or live to far away and Unfortunately I do not, I live right next to a commercial neighborhood(I live on street right next to it only populated by a few house) and the closet one is literally 5 min away! Now your probably wondering why don’t cha just get it yourself? Well because of two big problems, one due to my current situation I don’t always have access to a car , and now you asking why don’t you walk there your asking? Well because it’s across a very busy street with no stop lights, and no cross walk , and the nearest place to cross is about ten miles away and I can’t exactly walk in WINTER EITHER!!so yeah two stars, congratulations for reading all of this by the way!:)

Need to vent my first world frustration. So we wanted Burger King for dinner and I decided to try using their mobile app. I download BURGERKING and got the order in and headed over to pick things up at the BK in Walmart accross the street. I go into the store and expect to be handed my order and away I go. Well I get in and am informed that they ran out of Whoppers (Seriously they are out of Burgers? It’s in their name!). I decided to cancel the order and go someplace else. Well... since I ordered through BURGERKING the store can’t refund me and it can’t be canceled in BURGERKING . I ended up subsituting random food off the menu and when they brought things to the counter I reminded them I needed the Twix pies. I had to show them my order because it did not come through to their system. They then told me were out of the pies as well. Long story long they have issues to work out with their mobile app (and apparently inventory forecasting.) Its totally a first world issue but thought I would warn folks their mobile app is not quite ready for prime time.

I appreciate that Burger King is working to make my BK experience even better by tailoring my menu to better meet my needs, which are small but still greatly appreciated. BK is the only fast food restaurant that my wife and I dine at. One of our dreams came true when you added the Impossible Burger to your menu, (your tacos still leave a lot to be desired, but at least you tried. A small pizza is always a thought and might be easier. But as far as burgers go, you guys are hands down the very best, you can’t be beat. BK is truly the KING!!! Always just remember that Burgers are you business, and when it comes to burgers, you can’t be beat, nobody can flame kiss a burger like Burger King!!! Great fries and onion rings complete the meal.

I've loved using BURGERKING in the past so it really pains me that they had to screw things up over there with BURGERKING that used to work great. Around mid to late June 2019 something happened to BURGERKING . It now constantly says, "We cannot process your order with your selected credit card. Please try another payment method.” I’ve worked with their IT support for 2 months now. Clear the cache, uninstall BURGERKING and reinstall, they reset BURGERKING on their end, etc. It worked one time and then right back to the same problem. One IT guy said BURGERKING is trying to prevent fraud. What fraud? I have used different credit cards, Apple Pay too, none work with BURGERKING . I can pay INSIDE with Apple Pay or my credit cards just fine but not through BURGERKING . BURGERKING is clearly unnecessarily blocking payments. At this point BURGERKING is now worthless. Burger King either just doesn’t care, can’t figure out their bug, or has made a conscious decision to run a bait and switch scam. Taking my business elsewhere.

BURGERKING seemed great at first. I placed my order and paid with my credit card. Tapped “I’m Here” and went through the drive through. The first problem was the 15 min wait. The employees don’t seem to have been trained with regards to BURGERKING . I could have skipped BURGERKING and got my food quicker. So, I decided to give it a shot again today, since the deals they offer in app are good. Placed my order, got to the store, tapped “I’m Here” and received an error that they couldn’t process my payment with that card. Same card I used last time. So I attempted using Apple Pay, which is linked to my bank account. Same error. Tried a third form of payment with the same effing error! Finally got so frustrated, I drove off. BURGERKING initially brought me back to BK after 10+ years. Now, it’s chased me away from BK again. Hopefully the issues will be resolved soon, but I’m probably going to delete it. Also, ALL THREE charges were confirmed by my bank as valid. If they aren’t reversed, there will be some hell raising. Good luck, is all I can say.

Since I’ve started using BURGERKING and coming to the local Burger King and prosper Texas on Highway 380 and Custer I have had the worst service imaginable. I have been dining in the dining room and had the lights turned out on me and yelled at to leave I have had a manager video of me because I was asking for her name to make a complaint I’ve had another manager refused to give me my comp meal as a make up four the first marriage you’re being rude the second manager refused to give me my cup meal and I called the district person here in our local Dallas-Fort Worth area and they never made a return call. So I no longer visit Burger King in my local area I only visit when I am out of the county it’s sad. Because I don’t have a kitchen to cook and so I eat out seven days a week 1 to 2 times a day and I was frequenting Burger King at least three days a week for at least 4 to 8 meals a week sad lost all that revenue.

so the coupons could be better just wanted to throw that out there but today i decided to use the mobile order function on BURGERKING thinking it would be fairly similar to mcdonalds and it was just awful .. theres no customization at all .. when i arrived at the drive thru ( which is what i selected ) to pick up my order , the workers were extremely rude , acted like they knew nothing of my order i kept telling them i could pull forward to show them my order number , which was 74 and such and show that it was confirmed but they kept saying i needed to go online and if i did not want to do that i needed to come inside .. like wait what ?! I chose this method because it seemed easier and faster and also it was pouring raining so you expect me to leave the comfort of my car to argue with you guys .. smh . After about 20 mins , the figured it out . Only reason i did not pull off is because i already paid .

DO BETTER BK