DMP Status

Last Updated on 2021-06-22 by l'Assurance Maladie

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⚠️ Most reported problems ⚠️

Not working

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Common DMP Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve DMP network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Clear DMP App Cache and Data:
1. On android, goto Settings » Apps » DMP » Storage » click [Clear Data] option. This clears both data and cache.
2. restart DMP.

On android, goto Settings » Apps or Manage Apps tab.
Click DMP » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto DMP » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch DMP

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Developer: Teladoc, Inc.

Apr 08, 2025, 04:45 PM
a user from Rancennes, France reported problems with DMP : Not working
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