Pluckers Club Reviews

So, it’s hard to believe this was developed without feedback from actual PC members. There are two major issues here:

1- receipts can’t be scanned until the check is fully closed out by the server. This means it could be immediately or 45 minutes from “now”, depending solely on your waiter/waitress. As a member, I have done my part by paying my $20 and coming to spend my money. Now I also have to try to scan this receipt God knows how many times, hoping my server has closed the ticket. Very annoying if I have a busy evening or plans afterwards and forget to scan it, since there is a time limit. Seems inconsiderate on Pluckers’ part to place so much responsibility on the member to be accurately credited points.

2- when ordering in PluckersClub , there is no option to mix flavors beyond the designated sauce allowance for each quantity. For example, if ordering 5 wings and I want them tossed in Baker’s gold and spicy ranch (mixed), I have to CALL to place the order. PluckersClub allows one sauce for 5 wings, which is irritating to say the lease. Aa members and obviously frequent patrons, we all know there’s an up charge to mix so why isn’t it configured into PluckersClub ??? Sooo frustrating and completely circumvents any “convenience” of mobile ordering.

First let me say I have been a pluckers club member for probably 10 years now. I like the idea of PluckersClub as opposed to the card however it needs some work. First, there needs to be an option to stay signed in or at least use Face ID/ fingerprint to log in quicker. Having to login multiple times during a meal is annoying. Second the number of times I have to take out my phone and deal with PluckersClub to use the membership is ridiculous. Once when I check in, again to redeem the pluckers club special, again to use points then finally I have to scan it to get the points, but not until I leave the restaurant when my check has been closed out leaving it very likely to be forgotten. PluckersClub is also not very intuitive (and I’m a 20 something). It’s not clear what can be clicked on. Oh and it’s a huge paper waste in the number of things that get printed. Great concept and a good first version but PluckersClub and process definitely need refinement.

PluckersClub is decently well designed and with a little help from servers it works well, but there are still some kinks to work through. Redeeming works well, though redeeming points alone is not intuitive. Can live with that compared to these two issues:

The biggest issue is we had a table of 10 today with 5 PC members and all of us cashed in free app special. They were all added to one bill and then tax was applied BEFORE the discounts so my friend with 12 dollar meal had 4 dollars of tax on his bill!! Not good! Unfortunately he noticed after we left. But it shouldn't happen to begin with and that needs to be resolved within the restaurants.

The other major point is that the scanning of receipts system was met with overall negative feelings by the whole party. The club cards were so easy to use by comparison and while we acknowledge that PluckersClub will be easy to use for redeeming apps etc. with a little experience, we are not happy with the added work of each member needing to scan receipts to distribute points earned among us properly. It is unfair that now suddenly customers need to take such a step just to get proper point credit for their own purchase.

Hopefully with a few minor improvements I can rate this 5 stars in the future, still love Pluckers!

Food used to be great, portion sizes very generous. But now everything has gone downhill in recent memory.

Owner has made contributions to people of questionable ethics and morals. Uses people of color as a joke by overly using their vernacular, and donates to a man who threatens to harm those same people of color.

Very upsetting to learn about the latter. In a response to their owners being found out as a contributor to DJT, owners thought they could just buy PR by donating a few thousand dollars to a charity that benefits POC.

I used to host all of my birthdays at Pluckers, and have been for 10+ years, taking up the entire private venue space, many guests! I order very frequently. But no more, I can’t continue to support a company whose owners support a president who has utterly split this country apart in so many ways that will take the nation many generations to fix.

Just like how Chicfila’s owners are against LGBTQ people, I have never visited their restaurants and do not plan to until the owners decide to be accepting and loving of everyone. Pluckers as a restaurant is fair, but their owners racism is just too much and I cannot in good faith continue to spend my money there.

Plenty of other wing restaurants in my city, and I intend to find a new favorite!

Double click the SIDE power button when attempting download, its not a double tap on the screen as I had been trying to do.
Thanks Team Pluckers for clearing things up, all appears to be hood now. Just need to go out it through some test-runs now!

PluckersClub isn’t catered to the primary usages of PluckersClub nor is the language. What they call things in PluckersClub aren’t very intuitive. They would benefit from having a UX pro to redesign PluckersClub. Also, I don’t see the benefit of checking in if the wait staff doesn’t apply points to your visit for you. You actually have to scan the receipts yourself now which I didn’t know was happening. I’ve certainly lost out on several points on visits not captured through PluckersClub . The Pluckers folks would also benefit from teaching every wait staff best practices so everyone’s doing this the same. I’ve been getting an inconsistent experience.

PluckersClub and its functions have improved significantly from the first iteration. When COVID forced restaurants to offer curbside takeout PluckersClub performed perfectly for ordering and customer communication.

PluckersClub does fall short that you cannot pay for takeout, using PluckersClub or online, with Pluckers Club points.

When ordering takeout before COVID customers had the option of paying online or in the store. If paying in store you could pay with points. Post COVID with the transition to contactless curbside takeout PluckersClub and website were updated requiring payment by credit card. Paying by points in PluckersClub , online or paying in store with points is not an option.

Please update PluckersClub and web based ordering to allow payment with points. It is the one function conspicuously missing from the platform.

I’m missing out on a lot of points because they take forever to close your tab and you can’t scan your receipt until they do. Even after leaving the restaurant, the bar especially, takes their time in closing out tabs so they can put their credit card tips in. Since the receipt is only good until 4am, (this is where pluckers F’s you) you can no longer receive your points the next day. How about extending that to at least 24-48 hours since you are making the customers do this manually now? The card was much easier, and they were required to print out your balance every visit. SMH

It’s bad enough that they hired some amateur to design their app who thinks that sending test notifications out is professional, they also sent them out at 1:45, then 2:00, them 2:15 in the morning. Thanks! Your brand is really working for me now!

Also: in order to get any value out of their club, you have to PAY THEM! That’s right, you have to pay them 20 bucks for the privilege of letting them track your purchases and push ads at you. I don’t think they get how this works.

Anyway, app deleted. There are plenty of wing bars in town!

I go to Pluckers at least once a week. I’m not sure why I paid $20. I spent at least $100 before figuring out that it was too much to ask that PluckersClub could see how much you spend because everything goes through PluckersClub , but no! You have to scan your extremely difficult to read receipt. You also have limited time to do so. Nothing about PluckersClub or alleged rewards is worth it. I can’t believe they have the nerve to ask for $20 for this garbage. They won’t be seeing my $100 a month anymore.

PluckersClub is slow and I always have to search for the same location to order from. There should be a favorite or default location that can be set for easier ordering. In current version, i am unable to select a store to choose from as the select button does not populate. Have rebooted, completely closed app and tried on multiple days now.

The card was so easy and PluckersClub is not.
It would be easier if you could just checkin or attach your membership at the beginning (like we did with the card) and never have to pull out your phone again. Want appetizer special? Get your phone out. Want to use points? Get your phone out. Want to obtain your points? Get your phone out after you leave because you can’t scan it until they close out your check. Who thought this process was better?

PluckersClub has saved me so much money & has such great rewards,

If you like going to Pluckers PluckersClub is a no brainer!

Just remember every time you come to get your free appetizer and that will automatically check you in and get you all your point!

I went to pluckers twice and got an error saying my bill needed to be paid in order to redeem the rewards. The error was given to me after I had paid my bill on both occasions. I got screwed over with my points when I found out the next day I had to have redeemed my points by 4AM of the next day!!!! SERIOUSLY?!!! Ive been a loyal customer for 5 years in the Houston area. You guys have the best wings, but...FIX THIS ASAP!! I DON'T WANT TO MISS ANYMORE POINTS!!

I lost interest in going to pluckers after PluckersClub. First, they are growing to much which naturally causes operational and consistency issues. Second, it’s really discouraging that there are all the challenges that I already done, just not in PluckersClub . Third, it seems all my previous accomplishments aren’t considered with PluckersClub vs the card. Forth, the card was just way better. Easy. Non-complex. Straight forward. I was once someone at pluckers. Now I’m a nobody. Nice loyalty program, Pluckers.

Pluckers app should have a "Remember me" option box to check when logging into PluckersClub . This is extremely common and makes app log in so much user friendly.

I have probably filled out 10 surveys and made this suggestion many times. If that option was in place I would rate PluckersClub 5star.

Other than that- service, atmosphere and food is fantastic!!

So make it all fantastic and upgrade PluckersClub !
Why Tha Pluck not?
What Tha Pluck?
LOL

Wait staff said to hold a couple of times while at our table because he had another table to tend too... he ignored request of having table re-cleaned because it was not clean completely upon being seated initially.. service was poor.

I got charge for my appetizer when it should’ve been free for a Pluckers members card I would’ve possible like that charge put back onto my card seeing how I shouldn’t have gotten charge for in the first place the fried cheese logs were free I and I got charged.

App works great, such a step up from the old card system. Keeps track of all my usage and rewards without problems. Top job to all those involved!

Love PluckersClub - super well developed! Just wish we could check-in and “wait” in line here too. Kind of annoying how we have to go to Yelp for that.....

I have been a pluckers club member for 6 years now! And I have same so much money at times. and their free appetizers always come in clutch!!! I LOVE PLUCK! Seriously! I wouldn’t mind having it everyday. Ok let me stop I’m starting to crave it