Contact Pluckers Club Support

So, it’s hard to believe this was developed without feedback from actual PC members. There are two major issues here: 1- receipts can’t be scanned until the check is fully closed out by the server. This means it could be immediately or 45 minutes from “now”, depending solely on your waiter/waitress. As a member, I have done my part by paying my $20 and coming to spend my money. Now I also have to try to scan this receipt God knows how many times, hoping my server has closed the ticket. Very annoying if I have a busy evening or plans afterwards and forget to scan it, since there is a time limit. Seems inconsiderate on Pluckers’ part to place so much responsibility on the member to be accurately credited points. 2- when ordering in the app, there is no option to mix flavors beyond the designated sauce allowance for each quantity. For example, if ordering 5 wings and I want them tossed in Baker’s gold and spicy ranch (mixed), I have to CALL to place the order. The app allows one sauce for 5 wings, which is irritating to say the lease. Aa members and obviously frequent patrons, we all know there’s an up charge to mix so why isn’t it configured into the app??? Sooo frustrating and completely circumvents any “convenience” of mobile ordering.

Food used to be great, portion sizes very generous. But now everything has gone downhill in recent memory. Owner has made contributions to people of questionable ethics and morals. Uses people of color as a joke by overly using their vernacular, and donates to a man who threatens to harm those same people of color. Very upsetting to learn about the latter. In a response to their owners being found out as a contributor to DJT, owners thought they could just buy PR by donating a few thousand dollars to a charity that benefits POC. I used to host all of my birthdays at Pluckers, and have been for 10+ years, taking up the entire private venue space, many guests! I order very frequently. But no more, I can’t continue to support a company whose owners support a president who has utterly split this country apart in so many ways that will take the nation many generations to fix. Just like how Chicfila’s owners are against LGBTQ people, I have never visited their restaurants and do not plan to until the owners decide to be accepting and loving of everyone. Pluckers as a restaurant is fair, but their owners racism is just too much and I cannot in good faith continue to spend my money there. Plenty of other wing restaurants in my city, and I intend to find a new favorite!

I’m missing out on a lot of points because they take forever to close your tab and you can’t scan your receipt until they do. Even after leaving the restaurant, the bar especially, takes their time in closing out tabs so they can put their credit card tips in. Since the receipt is only good until 4am, (this is where pluckers F’s you) you can no longer receive your points the next day. How about extending that to at least 24-48 hours since you are making the customers do this manually now? The card was much easier, and they were required to print out your balance every visit. SMH