SD Cabin app not working? crashes or has problems?

SD Cabin Status

Last Updated on 2024-07-01 by Satcom Direct

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Common SD Cabin Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SD Cabin app on iOS and Android devices. Solve all SD Cabin app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SD Cabin iPhone Issues and Solutions

SD Cabin iOS app crashes, not working, errors
SD Cabin iOS app network issues
SD Cabin on iOS has black/white screen

SD Cabin Android App Issues and Solutions

SD Cabin has errors/crashing/not working
SD Cabin server network connectivity issues
SD Cabin has black screen

SD Cabin iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SD Cabin app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SD Cabin app crashes or not working on Iphone (iOS):

Close and restart the SD Cabin app on iPhone
Update SD Cabin app to the Latest Version for iOS
Uninstall and reinstall SD Cabin iPhone app
Update your iPhone to the latest iOS version

Fix SD Cabin on iPhone unable to connect to server/internet connection issues::

To resolve SD Cabin network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SD Cabin black/white screen (blank screen) on iPhone:

Follow the SD Cabin iOS app troubleshooting guide Here →

SD Cabin Android App Issues and Solutions

Fix SD Cabin not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SD Cabin app issues:

Force Stop the SD Cabin App
1. On android, goto "Settings" » click SD Cabin app. » click "Force Stop".

Update SD Cabin to the latest version on PlayStore

Clear SD Cabin App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SD Cabin app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SD Cabin.

Fix SD Cabin unable to contact server/ SD Cabin internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SD Cabin » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SD Cabin » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SD Cabin on android.

Solve SD Cabin black/white screens issue on Android:

Follow the SD Cabin android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Satcom Direct, developers of SD Cabin.

About this app

The SD Cabin app simplifies the in flight connectivity experience through seamless access to multiple key functions from a single application while on board an aircraft equipped with SD Hardware. SD Cabin dynamically detects the services activated on your aircraft and enables access to functions based on these services. SD Cabin provides trip information, device and network connectivity management, basic and advanced troubleshooting tools, plus valuable access to our award winning Satcom Direct Support team.