BofA Prepaid Mobile Reviews

by SuiteV33

Don’t keep your money in any kind of B ofA account if you need to pay bills or get gas or anything that could be time sensitive they constantly block your card literally for no reason my very first purchase was blocked for suspicious activity how could you know what’s suspicious for my spending on my first purchase now I’ve been blocked again for the 2nd time this month and have spent 2 hours on hold over the last 2 days I should be able to press a # for fraud department but no that would be to easy I stopped banking w BofA years ago because they constantly cut my card of when I was traveling even if I told them in advance they are the worst banking experience I ever had now w covid19 i can’t go back to work yet and have no choice but to deal w BofA agin much to my regret because California EDD uses them

by MatiAASSSSS

I was supposed to receive a ton of payments every 2-4 weeks through my unemployment for the last 12 months while I was gone out of town but none of the roughly $7,000 loaded onto BofAPrepaid for no particular reason. Didn’t have a phone while I was gone for a year,Didn’t think it would matter as the money was supposed to load on their instantly,Now I have to file a huge complaint to unemployment who won’t answer now because they’re so busy and they’re not giving out $ much anymore now my luck of course so I had to reopen and then also re-file my claim again because mine closed since BofAPrepaid wouldn’t receive my money and they still won’t get back to me like they would before right away it was so easy before and I doubt BofAPrepaid will magically make all that money appear so no I do not recommend BofAPrepaid to anyone at all as after a while of receiving SOME payments they for sure most definitely decided to take all my $ obviously so I got completely screwed over since I needed that money so very much and now I’m in debt to my house and much more since I was counting on that $ :) awesome.

by Poetik13

Dissatisfied and disappointed with the funds transfer and availability of funds to accounts! You no longer support cash app so we as a consumer have been denied the choice of how we receive our money when in fact cash app supports BofA and actually helps walk your customers through how to receive benefits! Not only has that made it frustrating but almost virtually impossible to transfer money you leave us with very few options, the one time transfer option is garbage and makes funds available finally after 5 days and what not! You’ve forced your customers to either use their debit card for all purchases or make up to $1000 withdrawals a day which has ultimately left your consumer powerless when it comes to receiving our funds! Last but not least it’s unfortunate that BofA the account service provider for all unemployment accounts doesn’t in-fact treat us like customers it’s like we realistically are a bother to them as a service provider

by Moniza66

Many years ago BofA screwed me over on a new checking account that I opened with them, I had deposited my payroll check and schedule all my payments, everyone got paid but BofA themselves, why? As a new account they said I needed to deposit cash to pay BofA, bull crap if you asked me, my check didn’t bounce and all the others got their money, so my credit card with 0 and 4% went to 27 and 30% over night back in 2008, I closed the account and I’m a happy Chase customer ever since, fast forward to 2021 my EDD money is in this BofA account and after weeks of not being able to login to see my balance because I assumed that they were doing a schedule maintenance overnight I still can’t login to see my account and then I learn on the news that they’re getting sued for mishandling EDD accounts, except this time we the people don’t have a choice to switch banks like in 2008. Shame on you BofA , everyone stay FAR AWAY from BofA 😡

by Mobilecellphone

This all is behind the times for standard banking and card apps. There is no way to view transaction details or dispute transactions inside BofAPrepaid , to do that you need to call customer service. :( Needs to have transaction details like more info about the merchant and ways to dispute transactions, such as a double charge. Also cannot view monthly statement inside BofAPrepaid . The contact info takes you to a PDF without hyper links to click on the phone number and email and save it, or scroll like a pate made for cell phone. It’s a pdf, where you zoom in to read the info and then copy from there. Can the developers finish BofAPrepaid features that are standard in 2021? BofAPrepaid support link in BofAPrepaid Store does not work.

by Tinasappreview

Please do not download BofAPrepaid. Once I did I got completely blocked from accessing my EDD BofA account. BofAPrepaid is worthless. The only thing you can do is see your balance. That’s it! Please read the issues about this on Reddit. I’ve tried the multiple “remedies suggested and none of them have worked for me. Far too many people are the same results as I am. There is a 2-3 hour wait for customer service. I now have to drive to an atm and pull out the cash and deposit it to my checking account. It’s absolutely ridiculous. An atm I frequent is often out of cash and I’m sure it’s because so many people are in my situation. I had set up the auto transfer when I was still able to log in but it’s not doing it. I’m stuck with my method or waiting for hours on hold. SERIOUSLY DONT UPLOAD BofAPrepaid!

by Damiandinosaur

I’ve only been using BofAPrepaid for about a month now, but it’s pretty good for what it is. It’s fast, and simple to get something done. I just have 2 problems with it.

1.) The interface isn’t very appealing, and there’s not a lot of options/features to take advantage of but that’s trivial.

Other than that, the only and really main issue I have is

2.) With the ATM locator. I’ve tried using it to locate ATMs from everywhere between my house in Los Angeles all the way to the dead center of Las Vegas, and tons of ATMs show up and most of them show that they should be free.
Although every time I’ve gone to a “Fee Free ATM”, I get to the end only to get a notice that I’ll be charged a Fee. Even though I’ve made sure I’m at the correct place and using the correct ATM. I’ve even made sure and asked if the ATM has been newly placed there and that it wasn’t the old one that was Free. The only Fee Free ones I’ve found have all been BofA ATMs.

by Sostuckinthe90's

It took me a few days after activating the card to be able to log in with BofAPrepaid . One of the issues is that it uses your EDD MAILING ADDRESS not your billing address, but it doesn’t indicate that when it asks you to log on and enter your address. After trying to log in 3 times and over 2 different days with both my mailing and billing addresses it worked. A heads up that the help number on BofAPrepaid is bogus or out of commission and only plays a busy signal. I tried calling the customer service number on the back of the EDD card as last resort but there are no customer service agents available; the recording says to call back later, then it hangs up - no hold feature. Hope you don’t have many issues because there’s not support for BofAPrepaid . Good luck,

by Need_Money

Customer service people are nice for the most part, but the process to get your card unblocked can take 45-90 minutes. When you first call, you have to give all your info to verify, then you have to be transferred to the fraud department, that takes 30-45 minutes on hold, then you have to give up all your info again to verify you, then you have to be transferred to the risk department, hold another 30-45 minutes, then give up all that info again for the third time! Haha I mean wow! Oh and you can just go from the first person to risk, you have to go to fraud then risk. Someone made there systems and checks very convoluted and unnecessary.

by Mrs.chud69

BofAPrepaid works pretty good considering the kind of account it’s made to accompany. I mean being as it is for the EDD’s prepaid card,and apart from the deposits you receive from the EDD, there are no other deposits allowed but it really gives you quite a few options as far as the different kind of notices you can receive in terms of low balance, usage above a certain amount, potential fraud notification and the best option, I feel, is the one where you can actually shut off your card if you misplace it and then turn it back on once you find it. It’s SO much better than having to call in to cancel your card and wait 3-5 business days for the replacement when you find your card the next day in a back pocket of your jeans or the purse you changed out of in a hurry!!! It happens to me all the time with other cards.. wish they all had the option. On the other hand, the one thing I don’t like is that you’ve got to log into another app to see your monthly statement and I can’t understand why. It would be so much easier to have it all there in the same app, especially since you do have a couple days of transactions available to you on BofAPrepaid. If they’d change that, the. I’d give BofAPrepaid five stars.

by Jcprins

I received a prepaid card as part of my unemployment payment. It is generally convenient, but I found a few downsides. The card cannot be used at ATMs. While I can transfer money to my personal account, it takes a minimum of one day (to be fair, sometimes just overnight) and sometimes longer to receive the funds even though I bank with Bank of America. Finally, I misplaced my card. It wasn’t stolen; it was just lost. It took more than TEN days to get the card. That was brutal. Otherwise, it is a handy way to get my unemployment payments.

by Mister.NoS

Just the quickest and most convenient bank of choice and when it comes to sending or receiving, debiting or crediting. Service is top notch and wide area of ATM for ease of use. I once had a bad experience with a bill pay service but customer service were quick to help me with my situation. Fraud or unknown charges were rectified with a turn-around time less than 72 hours.

Got 4 bc. turnaround time for debiting funds not equivalent to that of balance made crediting, even if not clearing expressed by vendor.

by Flowersgrandma

Tried to sign into website unsuccessfully so I called the number on the back of the card but the person that answered could not help. Somehow I was transferred to fraud after waiting an hour and a half on hold who asked me a million questions only to have to transfer to another person saying it won’t take that long. After almost another half hour I got a prompt that someone was unavailable and their mailbox was full and then it hung up. Fortunately I was able to use my fingerprint ID on my phone to get in BofAPrepaid . What a nightmare !!

by #1 Megz

So far I think everything is great the only thing I would recommend would be so that there’s a way you can not only do you more than a weeks worth of transactions but as if it were real bank be able to find out who the transactions are made from so that you are not being scammed!. Because at the moment I know I’ve already had quite a few hundred if not thousands of dollars taken since Covid began because of people getting a hold of my card but I have no way to backtrack it in the system through more hoops they don’t have the time for

by May 53

There’s only a handful of menu items to choose from but they’re everything you need: balance, recent transactions, transfers, card settings, etc- all laid out front and center. You don’t have to navigate through a ton of links to complete simple tasks (if you have elaborate, specific needs, use the actual website instead). BofAPrepaid is perfect for quick account info, transfers, and updates. Very convenient that it also includes a direct link to the the state website, so if there’s any discrepancies you can jump right over and see what’s up. Great, simple, helpful app!

by Dcevon

BofAPrepaid makes it possible to access money with ease !!!!! Simply download the free app and instantly control your bank account with the touch of a screen I love the attention that was put into each and every option that is given to me as member of Bank of America using the prepaid app I can order a replacement debit card, access all transactions made on my account and even instantly block a transaction all without dealing with calling or ever leaving my home which is most important right now with the spread of the virus going so rapidly thank you Bank of America for being an amazing professional company and god bless

by Cocopari

The EDD BofA app does not allow transferring money from your prepaid account to another bank. There is only about 2 weeks of transactions to be found. No history or statements.
Truly frustrating and dastardly when you need to access your account urgently.
For transfers and statements you must log into the full website whose login ID and password can not be the same as on BofAPrepaid . Then the login malfunctions and locks up. Then you have to call BofA customer service and spend minimum 45 minutes to get into the website to touch your own money. For a few months I gave up on the site and would go from bank to bank atm to transfer money.
I fix this please.
I have often thought to involve the federal watch dog groups to look at how Bank of America is using time delays to profit from people dependent on a fixed income.

by M-Triple-M

I have been around long enough to know what it is like to do everyday tasks with laborious time and energy. Once upon a time you would have to wait to receive a check in the mail, drive to a bank, stand in line then wait days for the transaction to process. I received money and transferred it to my bank in under one minute and the funds will be available the day after tomorrow. Amazing!

by Jlong910

I’ve been with Bank Of America since early 2020 and they’re always on pinpoint Precision keeping me updated and alerting me of anything I have set and also corrects any errors or any unauthorized transactions that may occur from merchants or whomever. To sum it up the apps and employees of Bank of America are user-friendly, up to date, also they will answer all of your questions concerning your account and address any concerns you may have with it, and more importantly got your money covered, which is a good feeling with all the other stresses in life. Thank you Bank of America I will be with you guys for a while to come....

by Corbinrussell

First off I just want to say that , I love BofA . I’m 28 years old, a small plumbing and handyman business owner . I can’t even begin to tell you how good the custom service has been for me here at Bank of America . Everything Is laid out and broken down in a very simplistic manner in order for literally anyone to be able to understand and get an issue resolved ! Couldn’t say enough ! Other then I’m very satisfied with all of the services provided by Bank of America .

by K9xprt

Worked fine until holiday update. Now it wont let me in.
Fail... please fix

by Cookies933

I’m curious as to why BofAPrepaid even exists, as it seems to have little to no functionality. About the only thing it is good for is to view the balance on the card, and the transaction history. There are no options for resetting a PIN, paying a third party, or even transferring funds into a different account. You’ll have to do that from their website. Luckily on the website there is an option for a “recurring transfer” to automatically transfer the full deposited funds into a different account. This pretty much makes the card and entire account superfluous. Unfortunately, there’s still the delay of a 3-day transfer period between deposit in the prepaid account, and your usual checking account.

by Devan30

Tried entering my user and password. App locked me out. Massage said wait 60 min to unlock my account. After an hour opened BofAPrepaid changed my password. App locked my locked me out for a second time. Called customer service. Customer service said they reset my password. Tried to enter temp password. App locked me out for a third time. Called customer service again. Rep told me there was not a 60 min waiting time. Read the email to the customer service rep verbatim. He told me still there was no 60 min wait to unlock my account and the first rep gave me a temp password for the website not for BofAPrepaid . It was a very frustrating conversation. I will DEFINITIVELY be deleting BofAPrepaid. If I could give BofAPrepaid and customer service ZERO stars I would!!!!!!!!

by Gud Spelher

So my EDD is forcibly sent to me through BoA which is not my bank. I was thrilled to log onto the website and see a pop up for an app since I have no other reason to use my laptop.

Upon download you’re apparently required to make a new user name. I’d think a corporation your size would have some transfer ability but why not put that back on the user if we can, huh?

So I make a new account for just BofAPrepaid only to have it tell me that my card is not supported. Well it’s THAT card that I need to manage and THAT card that I was checking on on the EDD website which told me you now have an app for managing prepaid cards.

It’s bad enough I’m forced to use BoA over my preferred bank but being treated like second class citizens or some sort of afterthought is getting tiring. I don’t feel like I’m treated as a customer by BoA more like the sibling you’re stuck babysitting and hate to be around.

Why shouldn’t I have access to my card as well? My hard earned disability isn’t important enough for you? My merchant fees not good enough for you. I really thought “finally we’re being treated like people too! We get an app like everyone else.” Alas, no, this is for somebody else not us lowly EDD scabs.

by Professor_Handyman

BofAPrepaid is so disappointing and underwhelming. It does nothing. Well, it does one thing:you can check your balance and see the last xx number of transactions (all in the same list).

That’s it. You can’t Transfer funds, makes deposit, pay anything with it, really nothing else provided , no addl functions and features. Taking up valuable space on my phone for virtually no value added. It’s pretty worthless. There are only a limited number of functions provided on BofA’s website also, but they work and they’re about all you need.

So why can’t you extend the functions and features of BofAPrepaid to include those few things you can do online? Wouldn’t take much effort or $$ to develop and would be far more useful if I could do everything I need on BofAPrepaid and not have to log onto the website .

by KentwangUSA

What a stupid app.
Log out, Face ID auto log back in.

by Pillysaurusrex

I have tried multiple times on many occasions to make an account on BofAPrepaid and have been unsuccessful. It tells me there is an error and my application can not be processed at this time. I uninstalled and reinstalled to no avail. The website works fine but BofAPrepaid is garbage.

by Dayvid91

Add a money transfer feature please and then it’ll be a five star app in my opinion.

by Mysticlaw

I don’t need an financial app with no ability to transfer, deposit funds. I know how much $ I have in the bank. Don’t need an app for that.

by Raevyn Lynn

I keep getting an error that my user name and/or password are incorrect. I can log in on Desktop just fine using the same name and password I put into BofAPrepaid but it gives me an error. I even tried resetting my password.

by Jalandub

This is the ONLY banking service I’ve ever used that does not allow me to transfer funds. Absolutely ridiculous. This lack of feature only appeals to the company not the consumer. I have this prepaid card through a plasma donation company and now have to use an ATM to get my money? Seriously?

by Bdiskebdjs

I give plasma and am forced to have this prepaid card so I can get my money. BoA has done everything to make sure they get a cut of it. You can’t get your money out of your card without getting charged fees. Windrawals from a BoA ATM has a fee. Transferring funds to your bank account? Forget it. BofAPrepaid doesn’t even do that. If they did you better believe they’d charge you.
BoA, do you like being garbage? Do you enjoy being the only ones that steal other people’s money?
I thought so.

by Great Stuff, Great Fun

Title and rating says it all. Someone claimed BofAPrepaid deserves a little credit for doing well with what little it does. Well, banks don’t extend unwarranted credit and neither do I.

Firstly, BofAPrepaid used to be just fine. It allowed you to receive the money on your card, acted like a viewable bank account for that card, and then ALSO let you transfer that balance ELSEWHERE.

But that means Bank of America might not keep access to your funds, and banks use funds. They need your cash to stay with them.

So they updated BofAPrepaid . And now you can literally just look at your money with their app. That’s it. That’s all it “does”.

I’m not impressed with an app that opens when you click it. The bar is higher than that. I’m not interested in their app telling me about atms. I already know about atms, or I can google it.

What I can’t do with google is transfer my money. I literally could do that with BofAPrepaid one month ago.

Sorry folks, big business keeps winning. It doesn’t get better.

-3 stars if I could.

by Fracknut

BofAPrepaid gets slammed hard in the vast majority of reviews, and IMO it doesn’t deserve such harsh criticism. It’s true that you can’t move money around, but that’s not what BofAPrepaid was created to do. Here’s a list of the useful things it does, all without failure:

1. Displays your current balance
2. Displays recent translations
3. Offers balance quick look
4. Alerts when money is deposited
5. Alerts on definable low balance
6. Supports multiple debit cards
7. Supports Touch ID
8. It locates bank branches
9. It’s much faster than the website

I gave it 4 stars because push notifications are not enabled on my device, despite allowing them in iOS Settings.

BofAPrepaid is designed for you to quickly check your balance, see your history and set up alerts to notify you when things happen. It does that pretty well. It does not make your former spouse pay child support on time. It doesn’t fix problems with your account and it doesn’t move your money around.

When I first read the reviews here, it sounded like BofAPrepaid set your device on fire. It does not. It runs, the features work and it appears to be very stable.

by IPCOCDS

I was very excited when I heard that there was a new app for Bank of America prepaid cards, I also read all the reviews and I became a bit scared to download it because I was afraid ir wouldn’t work. But it worked just fine for me. I have an IPhone 8 I entered my information created a log in with no problem, entered my card info and Voilà it worked. Maybe take your time to enter your information. I use mine to keep track of child support deposits. Hope this helps. Thank you for BofAPrepaid BOA.