Snackpass Reviews

by Jfsfjfvvt

Poor customer service and unapologetic staff. I’ve had so many issues with this app/how when I order off of this app vs. place an order in store, the this app order is incorrect and missing ingredients. This could be the stores fault or this app, but I’ve seen this trend too many times. Additionally, many of the wait times are inaccurate (pickup in 15 minutes, turned out to be 50 so waiting in the cold for 30+ minutes) and their double charging issue is completely unacceptable. I had placed a large order on this app and Snackpass started not responding, so naturally after waiting 5 minutes I restarted it. However, unbeknowst to me this app charged me twice, didn’t send a notification, and doubled my order to the store (totalling around $50). When I arrived, they told me I had two orders of the same items and to take it, and I sent this app a message about their bug. In turn, they said it was my fault for having bad internet connection (GREAT customer service) and they would give me $5 credit. Wow! How generous. When people working for a growing app such as this app respond to ur concerns about their bugs by insulting your financial position/wifi connectivity, huge huge red flag. Needs work on decent customer service and fixing bugs. 👍🏻

by Jahn-teller

I got a new number a few months ago, and it turns out someone (who used to have my number) used this app. Snackpass won’t let me verify my own number. I’ve contacted their customer support but they keep repeating that they can’t make changes to this other persons account (although I have never specifically asked them to do anything to that persons account; I just asked to let me enter in my own number). Great way to systematically lose potential customers over lazy existing customers who couldn’t bother to update their account info.

by 123456789nickname987654321

Horrible customer service. Snackpass sent my order to a store over an hour away even though my location is set and I had just placed an order with another store in my area. When I was in the store close to me and realized my order wasn’t being prepared I was instructed by Snackpass to call the store an hour a way to deal with it myself. The store told me to contact Snackpass . There is no number to call so I was left to text back an forth with someone who gave me info on something completely unrelated to my issue and did not help me at all. I’m did not receive my order and I did not receive a refund. So using Snackpass just cost me money. WILL NEVER BE USING AGAIN.

by Yorkieluver27

I have been an avid this app user in the past, but am EXTREMELY disappointed with the lack of customer support I have received. After placing an order on Snackpass last week, I was banned from Snackpass for no reason and could not open Snackpass on my phone. I have tried contacting the support line through email and Instagram DM, but have not received any replies through email and through Instagram DM I was ghosted after an initial inquiry. My credit card information is still on Snackpass , and I have no means to access my account to remove it for privacy reasons.

by APPLESMARTY

This is the most harebrained update I’ve ever seen! Prior to this update, results were filtered by distance, making it very convenient to order from stores within walking distance. This change hurts businesses and customers! Customers now have to REMEMBER what stores they like so they can search it up, and businesses lose out on people who are looking for convenient places to eat! What a terrible design choice! Please make ways to filter the list of restaurants so that using Snackpass isn’t such a painful experience

by NessaJ1592

This was my first time ordering delivery through Snackpass. The ETA was 32-37 minutes, I believe. After about an hour, the order still wasn’t there. I checked the status of the order and it said “completed”. There is no customer service number, so I had to use the chat in the help center... no response. I called the restaurant and they informed me that the order was literally still sitting on their counter and that there’s nothing they could do from their side. Horrible experience. Deleting app.

by SallyCheese

This is a great app in theory and I won’t deny that free or discounted food is definitely a plus; the problem is getting that free or discounted food with an app that only partially works.

Some minuses:
- I’ll get a notification for a discount or deal but when I go to Snackpass it’s not there (may appear days later)
- The location of the store is not in the order when you are confirming and placing it— I ordered from the wrong location and had to call and cancel my order. Then I had to contact customer service to get my money back.
- It will advertise discounts like 40% off your order but only apply the discount to PART of your order (& partial application was not part of the advertised deal)
- If I add the deal to my cart, decide not to use the deal but go back minutes later it won’t apply the deal to my order (even though I never used the deal/discount and it didn’t expire)
- I’ve chatted with customer service (which takes about 1/2 hour to and hour to respond) about all of the above issues with no resolution. They are friendly and try to be helpful but they point to solutions that don’t work... they really just need to fix Snackpass .

by OhMyGodImOnFire

The initial registration process and overall menu navigation were very smooth, but as soon as we went to checkout for a bubble tea place the entire thing fell apart - buttons wouldn’t respond, entering verification codes would at first receive no response from the prompt, then suddenly pass moments later, cancelling a card entry would cause the entire menu to become unresponsive. Tried to order more than a half dozen times across two phones, every attempt failed at a different step. I have no ill will against Snackpass and I earnestly wanted to use it, but it just wasn’t functional.

by Orgopete

In case anyone cares about sharing their location, if this app does not have your location, you will receive a “Store out of range” warning. Well, not a warning, you cannot order unless you give them your location. Even if you have ordered fifty times before, they need to know where you are. You can be walking toward the restaurant and fifty yards away, this app needs to know where you are. They could just give you a friendly reminder that you may be out of range (or not, they don’t know). No, you are given the “Sorry Charlie” message, go elsewhere.

Funny, because they advised me to use the web link as it does not have the geofence.

by Iryna052297

But 1. Wish you can view menu after the restaurant closing. 2 not every items eligible for rewards. 3 wish they had more places in my college area to participate, but I will contact them on matter if I can promote they app to restaurants.
I might update ratings after using it if I won’t have any issues.
The thing I wish the most they would put into app that if restaurant wants they could sell unused or food to be thrown away at the end of the day that other customers did not picked up for discount like Food for All app does it. Therefore helping reduce food waste and save money.

by HikeNH

Ok around town, but here are two serious limitations:
1. At a busy restaurant, you are not told how long the wait is until AFTER you commit to the order. I’ve had some waits of 40 minutes, when all I wanted was a cup of coffee and a breakfast sandwich.
2. If you are outside a certain distance from a restaurant, you can’t order. I work 20 miles from home, but I can’t order from a restaurant near my house just before I leave the office. So much for picking up dinner in the way home.
But I’ve learned that a phone call still works!

by SCMowns

Once I gathered enough points for a free slice of pizza I waited for a good opportunity to go with friends. I promoted Snackpass to everyone I know and we usually use it around Cal. When the time came to redeem my free pizza, the points changed without notice. It went from 5 points a slice to 10. No way can I manage to get 10 points.

Edit— that above was my 2 star review. I am upping it to 4 stars because they changed the reward around which balances out my frustration. I am pleased they didn’t make it impossible to get free rewards.

by Elizabeth Glaeser

this app has taken over my college campus as a way for students to order ahead and get their meals quickly, at a discount! Skipping the line is invaluable when trying to juggle schoolwork, extracurricular, and social commitments. If you don’t have Snackpass , get it!

by Quinnx

Don’t use the pick up feature. It’s faster to wait in line, order, eat, then go for seconds and eat again.

However, the delivery is awesome. No fees and the menu prices are much cheaper than Uber eats or doordash. Food also is much quicker.

by TonyTampvd

I’ve been using all food delivery apps for many years, cuz I don’t have a car. this app always offers me the best experience of customer service. They almost always refund me in full amount if there is any problem with the food. And when I complained about a package issue in one of my orders, the next time I ordered from that restaurant I found out that the packaging issue was sorted out, meaning they indeed made their efforts to contact the restaurant to improve things.

by MariaElisabeta

I love the points and sending gifts to friends. I especially love the return of the happy hour list with the recent update. The only thing I would change is to have more delivery options. There are a lot of options available for take out, but not many for delivery.

by Speed Killz

Snackpass makes ordering food so convenient. If you’ve only got a 5 minute window to grab a bite between classes, you can order the food and it’ll be ready when you get there!

Simplified my life so much. No more waiting, no more paying at the store, easy!!

by Kaptennis

After downloading this app and trying it for 2 weeks I deleted all my other food apps. Here’s why:

1. Has the restaurants I actually like to eat at
2. Talked to owner of one of my favorite spots - they don’t take crazy commission and actually help small businesses, unlike some of those other food apps
3. I can send my friends food as a birthday present or a just because present directly on Snackpass - no more venmoing people $
4. They have exclusive discounts
5. The cute little chicks you hatch with your friends & I like to see who my friends are sending points to
6. Good loyalty programs and student discounts

by Ganeneex

I am a student and this app has revolutionized “grab and go”. With the student discounts and reward system that is implemented in Snackpass , it is a win win for all parties involved. The only downside to Snackpass would be that now I don’t have an excuse to be late to my 9am lecture due to a long line during a morning coffee run because with this app i can SKIP. THE. LINE. if possible i would give 10 stars.

by Snack Cuz

this app has made it so much easier to be a college student on a budget! It’s also so fun being able to send my friends gifts or special discounts just for using Snackpass ! Also Snackpass makes it much easier to get food on the go super quick and easy!

by Zathras110

OK app. Needs several areas of improvement
1. Show restaurants wether open or not. We could be looking for later, tomorrow, etc.
2. Don't require app to need location or notifications. Instead allow me to set my location - i live in the same location day to day
2. Would be nice to"favorite" restaurants so we don't have to search and can instead just go to a favorite

by Mle.flute

Would love the option to put in an order for a specific time or to write up an order and it not get sent until 20min before I want to pick up. Would also love to keep looking at the menu even when stores are closed. Overall though, great!

by 777KN21

This incredibly convenient food app has revolutionized the food ordering game - I have not once waited in line anywhere since using Snackpass! this app is a complete game changer in every sense - Skip the line, send friends free gifts, rack up points for free meals, foster chickens, you name it. Snackpass’s got it all!

by CalFB18

As a college student I haven’t been able to stray away from the amazing deals and punchcard system offered through this app. It’s already saved me a ton of money and certainly made my first few days of school a lot less stressful!

by LaynieLou

Snackpass makes ordering food a breeze. I use it every weekend after work, order the food as soon as I’m done and pick it up on the way home. It’s improved my life in a way that I’m not sure my college education can live up to. I love food.