Contact Snackpass Support

by Jfsfjfvvt

Poor customer service and unapologetic staff. I’ve had so many issues with Snackpass/how when I order off of Snackpass vs. place an order in store, the Snackpass order is incorrect and missing ingredients. This could be the stores fault or Snackpass, but I’ve seen this trend too many times. Additionally, many of the wait times are inaccurate (pickup in 15 minutes, turned out to be 50 so waiting in the cold for 30+ minutes) and their double charging issue is completely unacceptable. I had placed a large order on snackpass and the app started not responding, so naturally after waiting 5 minutes I restarted it. However, unbeknowst to me snackpass charged me twice, didn’t send a notification, and doubled my order to the store (totalling around $50). When I arrived, they told me I had two orders of the same items and to take it, and I sent Snackpass a message about their bug. In turn, they said it was my fault for having bad internet connection (GREAT customer service) and they would give me $5 credit. Wow! How generous. When people working for a growing app such as Snackpass respond to ur concerns about their bugs by insulting your financial position/wifi connectivity, huge huge red flag. Needs work on decent customer service and fixing bugs. 👍🏻

by 123456789nickname987654321

Horrible customer service. The app sent my order to a store over an hour away even though my location is set and I had just placed an order with another store in my area. When I was in the store close to me and realized my order wasn’t being prepared I was instructed by the app to call the store an hour a way to deal with it myself. The store told me to contact the app. There is no number to call so I was left to text back an forth with someone who gave me info on something completely unrelated to my issue and did not help me at all. I’m did not receive my order and I did not receive a refund. So using this app just cost me money. WILL NEVER BE USING AGAIN.

by Yorkieluver27

I have been an avid Snackpass user in the past, but am EXTREMELY disappointed with the lack of customer support I have received. After placing an order on the app last week, I was banned from the app for no reason and could not open the app on my phone. I have tried contacting the support line through email and Instagram DM, but have not received any replies through email and through Instagram DM I was ghosted after an initial inquiry. My credit card information is still on the app, and I have no means to access my account to remove it for privacy reasons.