Contact Friendly s Restaurant Support

I used the app for the first time today. Complaint #1 there’s no place to leave a tip. I would like to tip, estate because I appreciate the workers who are willing to go in despite circumstances. I felt like a jerk for not tipping. #2 I’d appreciate knowing that the order is ready. #3 it would be nice if it included info about how pickup works. You know which location I’m at, seems like it could be location specific without much trouble. I clicked check in and it gave me a number to give my server. Did clicking it alert the store that I was there? Will someone bring it out? Should I just go in? I waited a bit and did go in. I said #XX and it clearly meant nothing to the people inside who asked for my name. Why give a number with no purpose? #4 why not prop the door open?!?!?! Every customer has to touch that same door handle. And then the bag with their food in it. I asked and was told it’s district policy that they can’t. Please explain why not.

The app seems to work great. The Friendly’s Restaurant in Williston Vermont does not! I placed a take out order for stir fry and a quesadilla. The order seemed like it would be fairly fast and simple. After standing in a nearly empty restaurant for 45 minutes, I requested cancellation/refund. The manager on duty said they were not able to refund right away because the order was placed online so the general manager would need to process the refund the next day. I left late for an appointment, without any food and out $30. I don’t think service gets any worse than that. Still no refund 5 days later, and the nobody answers the phone when attempting to call the general manager.

I ordered one veggie burger with fries side and two KitKat friend-Z for order, for first time app user they offered free medium sundae for the new guest. I ordered online and showed to take out on 7:30 but I went there at 7:30 I had to wait for over 30 min extra and I asked after 30 min waiting , do you know when my order will be ready. They said I don’t know anything about your order. So disgusting. They gave me my food finally and it was just two bun, patty and tomato with hardly 10 fries. OMG leads than half cup for friend-Z’s . I don’t know how to upload pics here otherwise I took the pics , I want to upload here so everyone can see , what and how they treat people.